All Systems Operational

About This Site

Welcome to the noon payments status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Easiest and fastest way to accept payments for your business. We focus on delivering best in class payment solutions.

Acquirers/Gateways Operational
Authentication Operational
Issuers Operational
Noon Payments - Production Operational
Global - Production Operational
Saudi Arabia - Production Operational
Egypt - Production Operational
Noon Payments - Test Operational
Global - Test Operational
Saudi Arabia - Test Operational
Egypt - Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

MADA Planned Activity (23:00 UTC, 09 January 2026 - 04:00 UTC, 10 January 2026) Jan 9, 2026 23:00 - Jan 10, 2026 04:00 UTC

MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Alrajhi Bank 23:00 UTC, 09 January 2026 04:00 UTC, 10 January 2026
Saudi Awwal Bank 00:00 UTC, 10 January 2026 03:00 UTC, 10 January 2026

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Posted on Jan 04, 2026 - 13:06 UTC

Arcot Planned Maintenance Activity Jan 11, 2026 01:00-09:00 UTC

Arcot will be performing planned maintenance activity between 01:00 - 09:00 UTC, 11 January 2026.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

The Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period, and their teams shall be closely monitoring service performance.

Please refer to the below URL for more information: https://status.broadcom.com/services/arcot/notices/zywxmlwohz7oxyqa-arcot-planned-monthly-maintenance-january-2026
Posted on Dec 24, 2025 - 06:31 UTC

Cardinal Commerce Planned Maintenance Activity Jan 12, 2026 12:00 - Jan 16, 2026 00:00 UTC

The Cardinal Commerce team will be performing Centinel and Max Standard Network and database server maintenance from 12:00 UTC, 12 January 2026 to 23:59 UTC, 15 January 2026.

Customers may experience a few periods of network latency during the maintenance window.

Please refer to the below URL for more details:
https://cardinalcommercecorporation.statuspage.io/incidents/4nk6l96tgnj7
Posted on Jan 05, 2026 - 20:47 UTC

Cybersource Planned Maintenance Activity Jan 14, 2026 07:00-09:00 UTC

The cybersource team will be performing planned maintenance activity on acceptance devices platform between 07:00 -09:00 Hrs. UTC 14 January 2026.

During the scheduled maintenance window, customers may experience degraded transaction‑processing performance.

Please refer to the below URL for more information:
https://status.cybersource.com/incidents/xjdhc4n6msnr
Posted on Jan 07, 2026 - 09:42 UTC

Mastercard Planned Maintenance activity Jan 15, 2026 03:00-05:00 UTC

Mastercard team has a planned activity in which they are performing a scheduled maintenance for the Mastercard Gateway in the Saudi Arabia region between 03:00 Hrs. - 05:00 Hrs. UTC, 15 Jan 2026.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failure into the transactions.
Posted on Jan 08, 2026 - 03:38 UTC

MADA Planned Activity (15 Jan 2026, 23:30 UTC - 16 Jan 2026, 07:30 UTC ) Jan 15, 2026 23:30 - Jan 16, 2026 07:30 UTC

Mada has a planned maintenance activity for their KDC environment starting from 23:30 hrs. UTC, 15 January 2026 to 07:30 hrs. UTC, 16 January 2026.

During the maintenance window, customers may experience intermittent failure in the E-commerce transactions.
Posted on Jan 09, 2026 - 10:39 UTC
Jan 9, 2026
MADA Planned Maintenance Activity (23:30 UTC 08 Jan 2026 - 07:30 UTC 09 Jan 2026)
Completed - The scheduled maintenance has been completed.
Jan 9, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 23:30 UTC
Scheduled - Mada has a planned maintenance activity for their GDC environment starting from 23:30 hrs. UTC, 08 Jan 2026 to 07:30 hrs. UTC, 09 Jan 2026.

During the maintenance window, customers may experience intermittent failure in the E-commerce transactions.
Jan 8, 12:32 UTC
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Jan 9, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 03:45 UTC
Scheduled - Alrajhi Bank will be performing a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 09 January 2026.

Customers may experience 3DS transaction failure during the maintenance window.
Jan 4, 22:36 UTC
MADA Planned Activity (23:00 UTC, 08 January 2026 - 01:00 UTC, 09 January 2026)
Completed - The scheduled maintenance has been completed.
Jan 9, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 23:00 UTC
Scheduled - MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Saudi National Bank 23:00 UTC, 08 January 2026 01:00 UTC, 09 January 2026
Banque Saudi Fransi 23:00 UTC, 08 January 2026 01:00 UTC, 09 January 2026

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Jan 4, 12:50 UTC
Jan 8, 2026
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Jan 8, 09:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 08:00 UTC
Scheduled - The Noon Payments team will be performing scheduled maintenance on the Payment Gateway Services for the Global, Saudi Arabia & Egypt production environment between 08:30 - 10:00 Hrs. UTC, 08 January 2026.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Jan 8, 07:52 UTC
Intermittent failures while submitting the transactions to Mastercard payment gateway services
Resolved - The reported issue has been resolved in which customers may have experienced an increase in transaction timeouts and/or failed transactions to the Mastercard payment gateway service between 06:50 hrs. - 07:25 hrs. UTC, 08 January 2026.

Services have been restored and are working as expected.

Thank you for your patience and continued support.
Jan 8, 07:51 UTC
Identified - The Mastercard team has identified a service disruption in the Kingdom of Saudi Arabia (KSA) region starting from 06:50 UTC, 08 Jan 2026.

The Mastercard team updated that the issue is impacting authorization of transactions, and impacted customers may see an increase in transaction timeouts and/or failed transactions.

Mastercard teams are urgently working to mitigate the impact.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Jan 8, 07:34 UTC
Investigating - We are observing an intermittent decline from the KSA issuers while submitting the transactions starting from 06:50 UTC, 08 Jan 2026.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Jan 8, 07:12 UTC
Mastercard Planned Maintenance activity
Completed - The scheduled maintenance has been completed.
Jan 8, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 03:00 UTC
Scheduled - The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway and Regional Service Center in Kingdom of Saudi Arabia region (KSA) between 03:00 - 05:00 Hrs. UTC, 08 Jan 2026.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Dec 31, 18:03 UTC
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Jan 8, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 02:00 UTC
Scheduled - The Noon Payments team will be performing scheduled maintenance on the Payment Gateway Services for the Global, Saudi Arabia & Egypt production environment between 02:00 - 04:00 Hrs. UTC, 08 January 2026.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Jan 7, 07:15 UTC
Jan 7, 2026
Mastercard Planned Maintenance activity
Completed - The scheduled maintenance has been completed.
Jan 7, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 16:00 UTC
Scheduled - Mastercard team has a planned activity in which they are performing a scheduled maintenance for the Mastercard Gateway in the Asia Pacific region between 16:00 - 17:00 Hrs. UTC, 07 Jan 2026.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failure into the transactions.
Dec 31, 21:01 UTC
Intermittent failures while submitting the transactions to Mastercard payment gateway services
Resolved - The reported issue has been resolved in which customers may have experienced intermittent failures while submitting the transactions to Mastercard payment gateway service between 02:59 Hrs. - 03:18 Hrs. UTC, 07 January 2026

Services have been restored and are working as expected.

Thank you for your patience and continued support.
Jan 7, 03:35 UTC
Investigating - We are observing intermittent failures while submitting the transactions to Mastercard payment gateway service

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Jan 7, 03:13 UTC
Intermittent transactions failure detected from STC Bank Issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from STC Bank issuer while submitting the transactions between 01:06 -01:36 Hrs. UTC, 07 Jan 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Jan 7, 02:00 UTC
Investigating - We are observing an intermittent decline from STC Bank issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continues support.
Jan 7, 01:36 UTC
Jan 6, 2026
MADA Planned Activity (23:00 - 23:30 UTC, 06 January 2026)
Completed - The scheduled maintenance has been completed.
Jan 6, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 23:00 - 23:30 Hrs. UTC, 06 January 2026.

During the scheduled maintenance window, customers may experience an intermittent failure in the Arab National Bank transactions.
Jan 4, 12:29 UTC
Jan 5, 2026
Test Environment - Intermittent transaction failure detected - Global
Resolved - There was issue in which customers may have experienced the intermittent failure while submitting the transactions to our global test environments between 09:46 to 10:06 Hrs. UTC, 05 Jan 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Jan 5, 10:30 UTC
Cybersource detected issue with Decision Manager- Order Status POST Notifications
Resolved - The reported issue has been resolved in which customers may have experienced issues with the Order Status POST Notifications, which may result in a delay to the processing of some transactions between 22:59 Hrs. - 23:30 Hrs. UTC, 02 January 2026.

Thank you for your patience and continued support.
Jan 5, 05:26 UTC
Investigating - The Cybersource team has detected an issue that is currently affecting the Decision Manager. Some merchants may be experiencing issues with the Order Status POST Notifications, which may result in a delay to the processing of some transactions.

The Cybersource team is currently investigating the issue.

We will post further updates till resolution of the issue.

Please refer to the below URL for more information:
https://status.cybersource.com/incidents/f9rbn0jt8qdm

Thank you for your patience and continued support.
Jan 3, 06:52 UTC
Jan 4, 2026

No incidents reported.

Jan 3, 2026
Jan 2, 2026
Intermittent transactions failure detected from STC Issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline & 3DS transaction failure from STC issuer while submitting the transactions between 14:58 -16:11 Hrs. UTC, 02 Jan 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Jan 2, 16:49 UTC
Monitoring - We are no longer seeing the intermittent declines from STC issuer while submitting the transactions.

We are continuing to monitor the issue and will post further updates till the resolution of the same.

Thank you for your patience and continued support.
Jan 2, 16:22 UTC
Investigating - We are observing an intermittent decline from STC issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continues support.
Jan 2, 15:16 UTC
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Jan 2, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 2, 09:00 UTC
Scheduled - The Noon Payments team will be performing scheduled maintenance on the Payment Gateway Services for the Egypt environment between 09:00 - 12:00 Hrs. UTC, 02 January 2026.

During the scheduled maintenance window, there will be no impact anticipated on any services.
Jan 2, 08:51 UTC
Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.

Dec 28, 2025

No incidents reported.

Dec 27, 2025
Intermittent transaction failure detected from Emirates NBD issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from the Emirates NBD issuer while submitting the transactions between 16:50 - 18:00 Hrs. UTC, 27 December 2025.

The service has been restored and is working as expected.

Thank you for your patience and continued support.
Dec 27, 18:32 UTC
Investigating - We are observing an intermittent decline from the Emirates NBD issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Dec 27, 17:22 UTC
Dec 26, 2025
Intermittent transaction failure detected from Emirates NBD issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from the Emirates NBD issuer while submitting the transactions between 14:15 - 15:46 Hrs. UTC, 26 December 2025.

The service has been restored and is working as expected.

Thank you for your patience and continued support.
Dec 26, 15:53 UTC
Investigating - We are observing an intermittent decline from the Emirates NBD issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Dec 26, 14:47 UTC
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Dec 26, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 26, 03:45 UTC
Scheduled - Alrajhi Bank will be performing a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 26 December 2025.

Customers may experience 3DS transaction failure during the maintenance window.
Dec 22, 01:19 UTC
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