MADA Planned Activity (23:00 UTC 18 June 2025 - 01:00 UTC 19 June 2025)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 2025 - 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity from 23:00 Hrs. UTC 18 June 2025 to 01:00 Hrs. UTC 19 June 2025.
During the scheduled maintenance window, customers may experience intermittent failure in transactions from First Abu Dhabi Bank.
Jun 18, 2025 23:00 - Jun 19, 2025 01:00 UTC

About This Site

Welcome to the noon payments status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Easiest and fastest way to accept payments for your business. We focus on delivering best in class payment solutions.

Production Environment - Global ? Under Maintenance
Acquirers/Gateways Performance ? Operational
Authentication ? Operational
Issuers ? Under Maintenance
Noon Payments Infrastructure ? Operational
Production Environment - Saudi Arabia ? Under Maintenance
Acquirers/Gateways Performance ? Operational
Authentication ? Operational
Issuers ? Under Maintenance
Noon Payments Infrastructure ? Operational
Production Environment - Egypt ? Operational
Acquirers/Gateways Performance ? Operational
Authentication ? Operational
Issuers ? Operational
Noon Payments Infrastructure ? Operational
Test Environment ? Operational
Test Environment - Global ? Operational
Test Environment - Saudi Arabia ? Operational
Test Environment - Egypt ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

MADA Planned Activity (00:00 - 03:00 UTC 20 June 2025) Jun 20, 2025 00:00-03:00 UTC

MADA will be performing a scheduled maintenance activity between 00:00 - 03:00 Hrs. UTC, 20 June 2025.

During the scheduled maintenance window, customers may experience intermittent failure in transactions from Banque Saudi AlFransi.
Posted on Jun 16, 2025 - 06:19 UTC

Alrajhi Bank Planned Maintenance Activity Jun 20, 2025 03:45-04:45 UTC

Alrajhi Bank will perform a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 20 June 2025.

Customers may experience 3DS transaction failure during the maintenance window.
Posted on Jun 16, 2025 - 00:59 UTC

MADA Planned Activity (23:00 UTC 20 May 2025 - 03:00 UTC 21 May 2025) Jun 20, 2025 23:00 - Jun 21, 2025 03:00 UTC

MADA will be performing scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
First Abu Dhabi Bank 23:00 UTC, 20 May 2025 01:00 UTC, 21 May 2025
AlRajhi Bank 23:00 UTC, 20 May 2025 03:00 UTC, 21 May 2025
Gulf International Bank 00:30 UTC, 21 May 2025 03:00 UTC, 21 May 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Posted on Jun 16, 2025 - 06:38 UTC

Arcot Planned Maintenance Activity Jun 29, 2025 01:00-09:00 UTC

The Arcot team will be performing a planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 29 June 2025.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

The Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period, and their team shall be closely monitoring the service performance.

Please refer to the below URLs for more information:
https://status.broadcom.com/services/arcot/notices/0d17uwp1b5ktl5sq-arcot-planned-monthly-maintenance-june-2025
Posted on Jun 05, 2025 - 07:52 UTC
Jun 18, 2025
MADA Planned Maintenance Activity- (23:00 UTC 17 Jun 2025 - 23:00 UTC 18 June 2025)
Completed - The scheduled maintenance has been completed.
Jun 18, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 23:00 UTC
Scheduled - Mada has a planned maintenance activity for their GDC environment starting from 23:00 UTC 17 Jun 2025 - 23:00 UTC 18 June 2025.

During the maintenance window, customers may experience intermittent failure in the E-commerce transactions.
Jun 16, 10:21 UTC
Intermittent checkout failures for Mastercard Checkout Services (MACS)
Resolved - There was an issue for Mastercard Checkout Services (MACS) between below time frame:

1st Impact Start: 17 June 2025, 23:05 UTC
1st Impact End: 17 June 2025, 23:55 UTC

2nd Impact Start: 18 June 2025, 03:24 UTC
2nd Impact End: 18 June 2025, 04:18 UTC

During the issue customers may have experienced intermittent checkout transaction failures.

The Mastercard team has confirmed that the services have been restored and are working as expected.

Thank you for your patience and continued support.
Jun 18, 06:20 UTC
MADA Planned Activity (00:00 - 02:00 UTC 18 June 2025)
Completed - The scheduled maintenance has been completed.
Jun 18, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 00:01 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 00:00 - 02:00 Hrs. UTC, 18 June 2025.

During the scheduled maintenance window, customers may experience intermittent failure in transactions from Saudi Awwal Bank.
Jun 15, 14:31 UTC
Mastercard Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Jun 18, 00:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 17, 17:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 16:01 UTC
Scheduled - The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway and Mastercard Internet Gateway Service (MiGS) in the Asia Pacific Region from 16:00 Hrs. UTC, 17 June 2025 to 00:00 Hrs. UTC, 18 June 2025.

During the scheduled maintenance window, customers may experience an intermittent service disruption in the application.
Jun 12, 09:27 UTC
Jun 17, 2025
Mastercard Planned Maintenance activity
Completed - The scheduled maintenance has been completed.
Jun 17, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 16:00 UTC
Scheduled - The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway in Asia Pacific Region between 16:00 - 17:00 Hrs. UTC, 17 June 2025.

During the scheduled maintenance window, customers may experience an intermittent service disruption to the application.
Jun 12, 09:13 UTC
Intermittent transaction failure detected
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent transaction failure on below 2 environment of Noon Payment infrastructure as per mentioned duration.

Production Environment - Global
From 00:00 Hrs. UTC to 02:20 Hrs. UTC, 17 June 2025

Test Environment - Global
From 00:00 Hrs. UTC to 07:05 Hrs. UTC, 17 June 2025

We sincerely apologize for the inconvenience caused.

Services have been restored and working as expected.

Thank you for your patience and continued support.
Jun 17, 15:07 UTC
Update - Transaction processing has resumed and is currently functioning for Test Environment-Global as well

Our teams are actively monitoring the systems to ensure continued stability.

We will provide further updates as necessary.

Thank you for your patience and continued support.
Jun 17, 07:19 UTC
Monitoring - Transaction processing has resumed and is currently functioning for Production Environment-Global

Our teams are actively monitoring the systems to ensure continued stability.

We will provide further updates as necessary.

Thank you for your patience and continued support.
Jun 17, 05:39 UTC
Update - The team is actively working to mitigate the issue as a priority.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Jun 17, 03:20 UTC
Identified - The team have identified cause of issue and working to mitigate the issue on priority.

This is incident also affecting Noon payments Test Environment- Global

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Jun 17, 00:58 UTC
Update - This incident is affecting Noon payments Production Environment- Global

The team is working to mitigate the issue on priority.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Jun 17, 00:43 UTC
Update - We are continuing to investigate this issue.
Jun 17, 00:39 UTC
Investigating - We are observing intermittent transaction failures while processing the transactions.

The team is working to mitigate the issue as a priority.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Jun 17, 00:34 UTC
Intermittent latency and failure detected while submitting the transactions to Mastercard payment gateway services
Resolved - The reported issue has been resolved in which customers may have experienced Intermittent latency and failure while submitting the transactions to Mastercard payment gateway services between 14:23 Hrs. - 14:33 Hrs. UTC, 17 June 25.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Jun 17, 14:59 UTC
Investigating - We are observing Intermittent latency and failure while submitting the transactions to Mastercard payment gateway services

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Jun 17, 14:30 UTC
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Jun 17, 04:30 UTC
Update - This is to inform you that we need to extend the current maintenance window for the ongoing activity till 4:30 Hrs. UTC, 17 June 2025

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Jun 17, 02:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 00:30 UTC
Scheduled - Noon Payments team will be performing scheduled maintenance on the Payment Gateway Services between 00:30 - 03:30 Hrs. UTC, 17 June 2025.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Jun 13, 12:22 UTC
Jun 16, 2025
Cardinal Commerce Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Jun 16, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 12:00 UTC
Scheduled - The Cardinal Commerce team will be performing VCAS/Issuer Services Standard Network and Database Server Maintenance from 12:00 UTC, 12 June 2025 to 12:00 UTC, 16 June 2025.

Customer may experience a few periods of network latency during the maintenance window.

Please refer to the below URL for more information:
https://cardinalcommercecorporation.statuspage.io/incidents/kcgygkdtcwwz
Jun 12, 08:13 UTC
Jun 15, 2025
MADA Planned Activity (22:00 UTC 14 June 2025 - 02:00 UTC 15 June 2025)
Completed - The scheduled maintenance has been completed.
Jun 15, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 22:00 UTC
Scheduled - MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:

Entity Name Start Time End Time
Arab National Bank 22:00 UTC, 14 June 2025 02:00 UTC, 15 June 2025
First Abu Dhabi Bank 23:00 UTC, 14 June 2025 01:00 UTC, 15 June 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Jun 12, 07:45 UTC
Mashreq Bank Planned Activity - (00:00 UTC - 00:30 UTC, 15 Jun 2025 )
Completed - The scheduled maintenance has been completed.
Jun 15, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 00:00 UTC
Scheduled - Mashreq Bank will perform a scheduled maintenance activity from 00:00 hrs. UTC, to 00:30 hrs. UTC, 15 June 2025.

During the scheduled maintenance window, customers may experience intermittent failure in the transactions from the Mashreq Bank card issuer.
Jun 13, 08:52 UTC
Jun 14, 2025
Intermittent failure while submitting the transactions to Mastercard payment gateway services
Resolved - There was an issue from Mastercard payment gateway service between 20:43 - 20:59 UTC, 14 June 2025.

During the issue customers may have experienced an intermittent failures while submitting the transactions.

Mastercard team has confirmed that the service has been restored and working as expected.

Thank you for your patience and continued support.
Jun 14, 21:36 UTC
Monitoring - We are no longer seeing the intermittent declines from Alrajhi Bank card issuer while submitting the transactions.

We are continuing to monitor the issue and will post further updates till the resolution of the same.

Thank you for your patience and continued support.
Jun 14, 21:20 UTC
Investigating - We are observing an intermittent declines from Alrajhi Bank card issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Jun 14, 20:51 UTC
Mashreq Bank Planned Activity - (21:00 UTC - 21:20 UTC, 14 Jun 2025 )
Completed - The scheduled maintenance has been completed.
Jun 14, 21:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 21:00 UTC
Scheduled - Mashreq Bank will perform a scheduled maintenance activity from 21:00 hrs. UTC, to 21:20 hrs. UTC, 14 June 2025.

During the scheduled maintenance window, customers may experience intermittent failure in the transactions from the Mashreq Bank card issuer.
Jun 13, 08:49 UTC
Intermittent failure while processing 3DS authentication in transactions detected by Arcot
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent failures while processing the 3DS authentication into the transactions between 08:00 - 10:19 UTC, 14 June 2025.

Arcot team has confirmed that the service has been restored and working as expected.

For more information, please refer the below URL
https://status.broadcom.com/services/arcot/notices/ileo9uywhnsdsstr-elevated-failure-rate-for-emv3ds-challenged-transactions

Thank you for your patience and continued support.
Jun 14, 10:53 UTC
Investigating - Arcot has detected an intermittent failure while processing 3DS authentication in transactions.

The Arcot team is currently investigating the issue on priority.

Please refer below URL for more information
https://status.broadcom.com/services/arcot/notices/ileo9uywhnsdsstr-elevated-failure-rate-for-emv3ds-challenged-transactions

We will post further notification once we receive it from the Arcot team.

Thank you for your patience and continued support.
Jun 14, 09:14 UTC
Jun 13, 2025
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Jun 13, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 03:45 UTC
Scheduled - Alrajhi Bank will perform a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 13 June 2025.

Customers may experience 3DS transaction failure during the maintenance window.
Jun 9, 02:15 UTC
MADA Planned Activity (23:00 UTC 12 June 2025 - 04:00 UTC 13 June 2025)
Completed - The scheduled maintenance has been completed.
Jun 13, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 23:00 UTC
Scheduled - MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Arab National Bank 23:00 UTC, 12 June 2025 04:00 UTC, 13 June 2025
National Bank of Kuwait 00:00 UTC, 13 June 2025 02:00 UTC, 13 June 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Jun 12, 06:41 UTC
Cardinal Commerce Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Jun 13, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 12:00 UTC
Scheduled - Cardinal Commerce team will be performing Centinel and Max Standard Network and Database Server maintenance from 12:00 UTC,09 June 2025 to 23:59 UTC, 12 June 2025.

Customer may experience a few periods of network latency during the maintenance window.

Please refer below URL for more information:
https://cardinalcommercecorporation.statuspage.io/incidents/3rnmcbmqtrhv
Jun 8, 07:11 UTC
Jun 12, 2025
Mastercard Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Jun 12, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 03:30 UTC
Scheduled - The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway in the Kingdom of Saudi Arabia (KSA) Region between 03:30 - 10:30 Hrs. UTC, 12 June 2025.

During the scheduled maintenance window, customers may experience an intermittent service disruption to the application.
Jun 5, 07:32 UTC
Mastercard Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Jun 12, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 02:00 UTC
Scheduled - The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway in the Kingdom of Saudi Arabia (KSA) Region between 02:00 - 03:00 hrs. UTC, 12 June 2025.

During the scheduled maintenance window, customers may experience an intermittent service disruption to the application.
Jun 5, 08:27 UTC
Jun 11, 2025
Intermittent transaction failure detected
Resolved - The reported issue has been resolved in which intermittent failures while processing the transactions during the maintenance activity between below intervals
1. 00:07 Hrs. - 01:07 Hrs. UTC, 11 June 2025.
2. 01:20 Hrs. - 01:26 Hrs. UTC, 11 June 2025.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Jun 11, 02:03 UTC
Monitoring - We are no longer observing the intermittent transaction failures while processing the transactions.

We are continuing to monitor the issue and will post further updates till the restoration of the service.

Thank you for your patience and continued support.
Jun 11, 01:17 UTC
Investigating - We are observing intermittent transaction failures while processing the transactions due to the maintenance activity.

Team is working to mitigate the issue on priority.
 
We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Jun 11, 00:44 UTC
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Jun 11, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 00:00 UTC
Scheduled - The Noon Payments team will be performing scheduled maintenance on the Payment Gateway Services between 00:00 - 02:00 Hrs. UTC, 11 June 2025.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Jun 9, 09:38 UTC
Jun 10, 2025
Test Environment - Scheduled maintenance on Noon payments infrastructure
Completed - The scheduled maintenance has been completed.
Jun 10, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 09:00 UTC
Scheduled - The Noon Payments team will perform scheduled maintenance on the global test environment from 09:00 hrs. UTC - 09:30 hrs. UTC, 10 June 2025.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Jun 9, 13:26 UTC
Jun 9, 2025
Jun 8, 2025
Arcot Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Jun 8, 09:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 01:07 UTC
Scheduled - The Arcot team will be performing a planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 08 June 2025.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

The Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period, and their team shall be closely monitoring the service performance.

Please refer to the below URLs for more information:
https://status.broadcom.com/services/arcot/notices/kvn8qis7qvwctlo7-arcot-planned-monthly-maintenance-june-2025
Jun 8, 01:05 UTC
Jun 7, 2025

No incidents reported.

Jun 6, 2025
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Jun 6, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 03:45 UTC
Scheduled - Alrajhi Bank will perform a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 06 June 2025.

Customers may experience 3DS transaction failure during the maintenance window.
Jun 2, 04:38 UTC
Jun 5, 2025

No incidents reported.

Jun 4, 2025
Intermittent checkout failures for Mastercard Checkout Services (MACS)
Resolved - There was an issue for Mastercard Checkout Services (MACS) between 19:00 - 19:42 hrs. UTC, 04 June 2025.

During the issue customers may have experienced intermittent checkout transaction failures.

The Mastercard team has confirmed that the services have been restored and are working as expected.

Thank you for your patience and continued support.
Jun 4, 20:14 UTC
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