Intermittent transaction failure detected from Alrajhi Bank issuer
Investigating - We are observing an intermittent decline from the Alrajhi Bank issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Mar 09, 2026 - 03:10 UTC

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Welcome to the noon payments status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Easiest and fastest way to accept payments for your business. We focus on delivering best in class payment solutions.

Acquirers/Gateways Operational
Authentication Operational
Issuers Degraded Performance
Noon Payments - Production Operational
Global - Production Operational
Saudi Arabia - Production Operational
Egypt - Production Operational
Noon Payments - Test Operational
Global - Test Operational
Saudi Arabia - Test Operational
Egypt - Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cardinal Commerce Planned Maintenance Activity Mar 9, 2026 12:00 - Mar 13, 2026 00:00 UTC

The Cardinal Commerce team will be performing Centinel Standard Network and database server maintenance from 12:00 UTC, 09 March 2026 to 23:59 UTC, 12 March 2026.

Customers may experience a few periods of network latency during the maintenance window.

Please refer to the below URL for more details:
https://cardinalcommercecorporation.statuspage.io/incidents/x2965w2s5gln
Posted on Mar 06, 2026 - 00:05 UTC

Mastercard Planned Maintenance Activity for KSA region Mar 10, 2026 01:00-02:00 UTC

Mastercard team has a planned activity in which they will perform maintenance for Mastercard Payment Gateway service in the Kingdom of Saudi Arabia (KSA) Region from 01:00 Hrs. to 02:00 Hrs. UTC 10 March 2026.

During the scheduled maintenance window, customers may experience increase in transaction timeouts or failed transactions.
Posted on Mar 03, 2026 - 07:33 UTC

Mastercard Planned Maintenance Activity for KSA region Mar 10, 2026 02:00-04:00 UTC

Mastercard team has a planned activity in which they will perform maintenance for Mastercard Payment Gateway service in the Kingdom of Saudi Arabia (KSA) Region from 02:00 Hrs. to 04:00 Hrs. UTC 10 March 2026.

During the scheduled maintenance window, customers may experience increase in transaction timeouts or failed transactions.
Posted on Mar 03, 2026 - 07:31 UTC

Mastercard Planned Maintenance activity Mar 11, 2026 16:00-20:00 UTC

Mastercard team has a planned activity in which they are performing a scheduled maintenance for the Mastercard Gateway in the Asia Pacific region between 16:00 - 20:00 Hrs. UTC, 11 March 2026.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failure into the transactions.
Posted on Feb 25, 2026 - 09:45 UTC

Cardinal Commerce Planned Maintenance Activity Mar 12, 2026 12:00 - Mar 16, 2026 12:00 UTC

The Cardinal Commerce team will be performing VCAS/Issuer Services Standard Network and Database Server Maintenance from 12:00 UTC, 12 March 2026 to 12:00 UTC, 16 March 2026.

Customer may experience a few periods of network latency during the maintenance window.

Please refer to the below URL for more information:
https://cardinalcommercecorporation.statuspage.io/incidents/1d3b830wjcqm
Posted on Mar 06, 2026 - 00:12 UTC

Alrajhi Bank Planned Maintenance Activity Mar 13, 2026 03:45-04:45 UTC

Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 Hrs. UTC - 04:45 Hrs. UTC, 13 March 2026.

Customers may experience 3DS transactions failure during the maintenance window.
Posted on Mar 09, 2026 - 02:55 UTC
Mar 9, 2026
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Mar 9, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 02:00 UTC
Scheduled - Noon Payments team will perform a scheduled maintenance for the Payment Gateway Services for Global, Saudi Arabia and Egypt production environments between 02:00 Hrs. - 04:00 Hrs. UTC, 09 March 2026.

During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting requests.
Mar 6, 06:12 UTC
Mar 8, 2026
Arcot Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Mar 8, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 01:00 UTC
Scheduled - Arcot will be performing planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 08 March 2026.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period, and their teams shall be closely monitoring service performance.

Please refer to the below URL for more information:
https://status.broadcom.com/services/arcot/notices/dplhiteuwqreqxki-arcot-planned-monthly-maintenance-march-2026
Feb 25, 10:04 UTC
Intermittent transaction failure detected from The Saudi National Bank issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from Saudi National Bank (SNB) card issuer while submitting the transactions between 05:00 - 05:22 UTC, 08 March 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Mar 8, 06:07 UTC
Monitoring - We are no longer seeing the intermittent declines from Saudi National Bank issuer while submitting the transactions.

We are continuing to monitor the issue and will post further updates till the resolution of the same.

Thank you for your patience and continued support.
Mar 8, 05:40 UTC
Investigating - We are observing an intermittent decline from the The Saudi National Bank issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Mar 8, 05:15 UTC
Mar 7, 2026

No incidents reported.

Mar 6, 2026
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Mar 6, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 03:45 UTC
Scheduled - Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 Hrs. UTC - 04:45 Hrs. UTC, 06 March 2026.

Customers may experience 3DS transactions failure during the maintenance window.
Mar 2, 01:21 UTC
Mar 5, 2026
Intermittent transaction failure detected from The Saudi National Bank issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from Saudi National Bank (SNB) card issuer while submitting the transactions between 03:00 - 07:56 UTC, 05 March 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Mar 5, 09:26 UTC
Identified - We have again identified 3ds authentication failure from the The Saudi National Bank issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Mar 5, 04:27 UTC
Monitoring - We are no longer seeing the intermittent declines from Saudi National Bank issuer while submitting the transactions.

We are continuing to monitor the issue and will post further updates till the resolution of the same.

Thank you for your patience and continued support.
Mar 5, 03:43 UTC
Investigating - We are observing an intermittent decline from the The Saudi National Bank issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Mar 5, 03:14 UTC
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Mar 5, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 02:00 UTC
Scheduled - Noon Payments team will perform a scheduled maintenance for the Payment Gateway Services for Global, Saudi Arabia and Egypt production environments between 02:00 Hrs. - 04:00 Hrs. UTC, 05 March 2026.

During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting requests.
Mar 3, 07:22 UTC
Mar 4, 2026
Intermittent checkout failures for Mastercard Checkout Services (MACS)
Resolved - There was an issue with Mastercard Checkout Services (MACS) between 22:30 - 23:10 Hrs. UTC, 04 March 2026.

During the issue, customers may have experienced intermittent checkout failures.

The Mastercard team confirmed that the services have been restored and are working as expected.

Thank you for your patience and continued support.
Mar 4, 23:50 UTC
Intermittent 3DS transaction failure detected from Emirates NBD issuer
Resolved - The reported issue has been resolved in which customers may have experienced the intermittent 3DS transaction failure from Emirates NBD issuer between 18:30 - 19:45 Hrs. UTC, 04 March 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Mar 4, 20:24 UTC
Investigating - We are observing an intermittent 3DS transaction failure from the Emirates NBD issuer.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Mar 4, 19:38 UTC
Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Feb 27, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 03:45 UTC
Scheduled - Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 Hrs. UTC - 04:45 Hrs. UTC, 27 February 2026.

Customers may experience 3DS transactions failure during the maintenance window.
Feb 22, 21:00 UTC
Feb 26, 2026
Intermittent latency and failure while processing 3DS authentication in transactions detected by Arcot
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent latency & failure while processing 3DS authentication in transactions between 16:50 - 17:49 UTC, 26 February 2026.

Arcot team confirmed that service has been restored and working as expected.

Please refer below URL for more information
https://status.broadcom.com/services/arcot/notices/8wrsszxsojam8bow-elevated-failure-rate-for-emv3ds-challenged-transactions

Thank you for your patience and continued support.
Feb 26, 18:24 UTC
Monitoring - The Arcot team has confirmed they no longer see 3DS authentication failure in transactions.

The Arcot team continues to monitor the issue and will advise once we receive confirmation from Arcot about restoring services.

Thank you for your patience and continued support.
Feb 26, 17:55 UTC
Investigating - Arcot team has detected an intermittent latency and failure while processing 3DS authentication in transactions.

The Arcot team is currently investigating the issue on priority.

Please refer below URL for more information
https://status.broadcom.com/services/arcot/notices/8wrsszxsojam8bow-elevated-failure-rate-for-emv3ds-challenged-transactions

We will post further notification once we receive it from the Arcot team.

Thank you for your patience and continued support.
Feb 26, 17:01 UTC
Feb 25, 2026

No incidents reported.

Feb 24, 2026
Intermittent latency and failure while submitting the transactions to Mastercard Payment Gateway for Asia/Pacific region
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent latency and failures while submitting the transactions to Mastercard Payment Gateway Service in the Asia/Pacific region between 07:01 - 08:24 UTC, 24 February 2026.

Mastercard team has confirmed that the service has been restored and working as expected.

Thank you for your patience and continued support.
Feb 24, 08:49 UTC
Identified - A service degradation has been identified for Mastercard Payment Gateway Service in Asia/Pacific region starting at 07:01 UTC, 24 February 2026.

Mastercard team is currently working towards mitigation of the issue.

We will post further updates once we receive the same from the Mastercard team.

Thank you for your patience and continued support.
Feb 24, 08:28 UTC
Intermittent latency and failure while submitting the transactions to Mastercard Payment Gateway for Asia/Pacific region
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent latency and failures while submitting the transactions to Mastercard Payment Gateway Service in the Asia/Pacific region between 01:42 - 03:46 UTC, 24 February 2026.

Mastercard team has confirmed that the service has been restored and working as expected.

Thank you for your patience and continued support.
Feb 24, 06:29 UTC
Identified - A service degradation has been identified for Mastercard Payment Gateway Service in Asia/Pacific region starting at 01:42 UTC, 24 February 2026.

Mastercard team is currently working towards mitigation of the issue.

We will post further updates once we receive the same from the Mastercard team.

Thank you for your patience and continued support.
Feb 24, 03:28 UTC
Mastercard Planned Maintenance Activity for KSA region
Completed - The scheduled maintenance has been completed.
Feb 24, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 01:00 UTC
Scheduled - Mastercard team has a planned activity in which they will perform maintenance for Mastercard Payment Gateway service in the Kingdom of Saudi Arabia (KSA) Region from 01:00 Hrs. to 04:00 Hrs, UTC 24 February 2026.

During the scheduled maintenance window, customers may experience increase in transaction timeouts or failed transactions.
Feb 17, 06:32 UTC
Feb 23, 2026
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 23, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 12:45 UTC
Scheduled - Noon Payments team will perform a scheduled maintenance for the Payment Gateway Services for Global, Saudi Arabia and Egypt production environments between 12:45 Hrs. - 14:00 Hrs. UTC, 23 February 2026.

During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting requests.
Feb 23, 12:01 UTC
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