All Systems Operational

About This Site

Welcome to the noon payments status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Easiest and fastest way to accept payments for your business. We focus on delivering best in class payment solutions.

Acquirers/Gateways ? Operational
Authentication ? Operational
Issuers ? Operational
Noon Payments - Production ? Operational
Global - Production Operational
Saudi Arabia - Production Operational
Egypt - Production Operational
Noon Payments - Test ? Operational
Global - Test Operational
Saudi Arabia - Test Operational
Egypt - Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

MADA Planned Activity (23:00 UTC, 19 November 2025 - 00:00 UTC, 20 November 2025) Nov 19, 2025 23:00 - Nov 20, 2025 00:00 UTC

MADA will be performing a scheduled maintenance activity from 23:00 hrs. UTC, 19 November 2025 to 00:00 hrs. UTC, 20 November 2025.

During the scheduled maintenance window, customers may experience an intermittent failure in the D360 Bank transactions.
Posted on Nov 16, 2025 - 07:57 UTC

MADA Planned Activity (21:00 UTC, 20 November 2025 - 04:00 UTC, 21 November 2025) Nov 20, 2025 21:00 - Nov 21, 2025 04:00 UTC

MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:

Entity Name Start Time End Time
Saudi National Bank 21:00 UTC, 20 November 2025 00:00 UTC, 21 November 2025
Al-Jazeera Bank 02:00 UTC, 21 November 2025 04:00 UTC, 21 November 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Posted on Nov 16, 2025 - 08:29 UTC

Alrajhi Bank Planned Maintenance Activity Nov 21, 2025 03:45-04:45 UTC

Alrajhi Bank will perform a planned maintenance activity for their production environment between 03:45 - 04:45 hrs. UTC, 21 November 2025.

Customers may experience 3DS transaction failure during the maintenance window.
Posted on Nov 17, 2025 - 02:10 UTC

MADA Planned Activity (23:00 UTC, 21 November 2025 - 05:00 UTC, 22 November 2025) Nov 21, 2025 23:00 - Nov 22, 2025 05:00 UTC

MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:

Entity Name Start Time End Time
AL Rajhi Bank 23:00 UTC, 21 November 2025 04:00 UTC, 22 November 2025
STC Bank 01:00 UTC, 22 November 2025 05:00 UTC, 22 November 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Posted on Nov 16, 2025 - 08:38 UTC

MADA Planned Activity (23:00 UTC, 22 November 2025 - 03:00 UTC, 23 November 2025) Nov 22, 2025 23:00 - Nov 23, 2025 03:00 UTC

MADA will be performing a scheduled maintenance activity from 23:00 hrs. UTC, 22 November 2025 to 03:00 hrs. UTC, 23 November 2025.

During the scheduled maintenance window, customers may experience an intermittent failure in the First Abu Dhabi Bank transactions.
Posted on Nov 16, 2025 - 10:23 UTC

Mastercard Planned Maintenance activity Dec 8, 2025 23:00 - Dec 9, 2025 00:00 UTC

The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway in Kingdom of Saudi Arabia region (KSA) from 23:00 Hrs. UTC, 08 December 2025 to 00:00 Hrs. UTC, 09 December 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Posted on Nov 19, 2025 - 09:42 UTC

Mastercard Planned Maintenance activity Dec 9, 2025 01:00-08:00 UTC

The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway in Kingdom of Saudi Arabia region (KSA) between 01:00 - 08:00 Hrs. UTC, 09 December 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Posted on Nov 19, 2025 - 09:50 UTC
Nov 19, 2025
MADA Planned Activity (23:00 UTC, 18 November 2025 - 00:00 UTC, 19 November 2025)
Completed - The scheduled maintenance has been completed.
Nov 19, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity from 23:00 hrs. UTC, 18 November 2025 to 00:00 hrs. UTC, 19 November 2025.

During the scheduled maintenance window, customers may experience an intermittent failure in the D360 Bank transactions.
Nov 16, 07:52 UTC
Nov 18, 2025
Intermittent latency and timeout while submitting the transactions to cybersource payment gateway service
Resolved - The reported issue has been resolved in which customers may have experienced intermittent latency and timeout while submitting the transactions to Cybersource payment gateway service between 13:43 Hrs. - 17:26 Hrs. UTC, 18 November 2025.

Service has been restored and working as expected.

Thank you for your patience and continued support.
Nov 18, 18:09 UTC
Monitoring - We are no longer observing an intermittent latency and timeout while submitting the transactions to cybersource payment gateway service.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Nov 18, 17:47 UTC
Investigating - We are observing an intermittent latency and timeout while submitting the transactions to cybersource payment gateway service.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Nov 18, 16:02 UTC
Intermittent latency while processing the 3DS authentication into the transactions detected by Arcot
Resolved - The reported issue has been resolved in which customers may have experienced intermittent latency while processing the 3DS authentication in the transactions between 11:57 - 15:53 Hrs. UTC, 18 November 2025.

Arcot team has confirmed service has been restored and working as expected.

Please refer below URL for more information on incident:
https://status.broadcom.com/services/arcot/notices/k0t8hl7hokhi60z7-elevated-failure-rate-for-emv3ds-challenged-transactions

Thank you for your patience and continued support.
Nov 18, 16:27 UTC
Monitoring - Arcot is no longer observing an intermittent latency while processing the 3DS authentication in the transactions.

Please refer below URL for more information
https://status.broadcom.com/services/arcot/notices/k0t8hl7hokhi60z7-elevated-failure-rate-for-emv3ds-challenged-transactions

We will post the further notification once we receive it from Arcot team.
Nov 18, 15:17 UTC
Investigating - Arcot is observing an intermittent latency while processing the 3DS authentication in the transactions.

Arcot team is currently investigating the issue.

Please refer below URL for more information
https://status.broadcom.com/services/arcot/notices/k0t8hl7hokhi60z7-elevated-failure-rate-for-emv3ds-challenged-transactions

We will post the further notification once we receive it from Arcot team.
Nov 18, 12:06 UTC
MADA Planned Activity (23:00 UTC, 17 November 2025 - 03:00 UTC, 18 November 2025)
Completed - The scheduled maintenance has been completed.
Nov 18, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 16, 07:49 UTC
Scheduled - MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:

Entity Name Start Time End Time
Vision Bank 23:00 UTC, 17 November 2025 02:00 UTC, 18 November 2025
Gulf International Bank 00:30 UTC, 18 November 2025 03:00 UTC, 18 November 2025
STC Bank 01:00 UTC, 18 November 2025 03:00 UTC, 18 November 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Nov 16, 07:33 UTC
Intermittent latency and timeout while submitting the transactions to cybersource payment gateway service
Resolved - The reported issue has been resolved in which customers may have experienced intermittent latency and timeout while submitting the transactions to cybersource payment gateway service between 16:05 - 21:04 Hrs. UTC, 17 November 2025.

Cybersource team has confirmed service has been restored and working as expected.

Please refer below URL for more information on incident:
https://status.cybersource.com/incidents/xt2xmx38mwtt

Thank you for your patience and continued support.
Nov 18, 01:10 UTC
Identified - Cybersource is aware of an issue that is currently affecting Business Center’s Decision Manager and some decisions on orders may not reflect properly in the Business Center.

Cybersource team is investigating the cause and working urgently to resolve the issue.

Please refer below URL for more information on incident:
https://status.cybersource.com/incidents/xt2xmx38mwtt

Thank you for your patience and continued support.
Nov 17, 22:53 UTC
Investigating - We are observing an intermittent latency and timeout while submitting the transactions to cybersource payment gateway service.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Nov 17, 21:31 UTC
Nov 17, 2025
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Nov 17, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 04:00 UTC
Scheduled - The Noon Payments team will be performing scheduled maintenance on the Payment Gateway Services for the Global & Saudi Arabia environment between 04:00 - 05:00 Hrs. UTC, 17 November 2025.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Nov 14, 13:22 UTC
Nov 16, 2025
MADA Planned Activity (23:00 UTC 15 November 2025 - 03:00 UTC 16 November 2025)
Completed - The scheduled maintenance has been completed.
Nov 16, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity from 23:00 Hrs. UTC, 15 November 2025 to 03:00 Hrs. UTC, 16 November 2025.

During the scheduled maintenance window, customers may experience an intermittent failure in the First Abu Dhabi Bank transactions.
Nov 9, 12:01 UTC
Mashreq Bank Planned Activity
Completed - The scheduled maintenance has been completed.
Nov 16, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 00:00 UTC
Scheduled - Mashreq Bank will be performing a scheduled maintenance activity from 00:00 UTC, 16 Nov to 00:30 UTC, 16 Nov 2025.

During the scheduled maintenance window, customers may experience an intermittent failure into the transactions.
Nov 14, 15:23 UTC
Nov 15, 2025
MADA Planned Activity (05:00 - 07:00 UTC 15 November 2025)
Completed - The scheduled maintenance has been completed.
Nov 15, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 05:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 05:00 - 07:00 Hrs. UTC, 15 November 2025.

During the scheduled maintenance window, customers may experience intermittent failure in the e-commerce transactions from American Express.
Nov 9, 11:53 UTC
MADA Planned Activity (01:00 - 03:00 UTC 15 November 2025)
Completed - The scheduled maintenance has been completed.
Nov 15, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 01:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 01:00 - 03:00 Hrs. UTC, 15 November 2025.

During the scheduled maintenance window, customers may experience an intermittent failure in the Saudi Awwal Bank transactions.
Nov 9, 11:56 UTC
Nov 14, 2025
Intermittent checkout failures for Mastercard Checkout Services (MACS)
Resolved - There was a service degradation for Mastercard Checkout Services (MACS) between 18:24 - 18:36 Hrs. UTC, 14 November 2025.

During the issue, customers may have experienced intermittent checkout failures.

The Mastercard team has confirmed that the services have been restored and are working as expected.

Thank you for your patience and continued support.
Nov 14, 18:56 UTC
MADA Planned Activity (05:00 - 07:00 UTC 14 Nov 2025)
Completed - The scheduled maintenance has been completed.
Nov 14, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 05:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 05:00 - 07:00 Hrs. UTC, 14 Nov 2025.

During the scheduled maintenance window, customers may experience intermittent failure in the e-commerce transactions from American Express.
Nov 9, 11:47 UTC
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Nov 14, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 03:45 UTC
Scheduled - Alrajhi Bank will perform a planned maintenance activity for their production environment between 03:45 - 04:45 hrs. UTC, 14 November 2025.

Customers may experience 3DS transaction failure during the maintenance window.
Nov 10, 02:35 UTC
MADA Planned Activity (02:00 - 04:00 UTC 14 Nov 2025)
Completed - The scheduled maintenance has been completed.
Nov 14, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 02:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 02:00 - 04:00 Hrs. UTC, 14 Nov 2025.

During the scheduled maintenance window, customers may experience intermittent failure in the e-commerce transactions from Aljazeera Bank.
Nov 13, 08:39 UTC
MADA Planned Activity (23:00 UTC, 13 November 2025 - 03:00 UTC, 14 November 2025)
Completed - The scheduled maintenance has been completed.
Nov 14, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 23:00 UTC
Scheduled - MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
First Abu Dhabi Bank 23:00 UTC, 13 November 2025 03:00 UTC, 14 November 2025
Vision Bank 23:00 UTC, 13 November 2025 02:00 UTC, 14 November 2025
Arab National Bank 23:00 UTC, 13 November 2025 23:30 UTC, 13 November 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Nov 9, 08:49 UTC
Nov 13, 2025
Intermittent checkout failures for Mastercard Checkout Services (MACS)
Resolved - There was a service degradation for Mastercard Checkout Services (MACS) between 06:27 - 06:40 Hrs. UTC, 13 November 2025.

During the issue, customers may have experienced intermittent checkout failures.

The Mastercard team has confirmed that the services have been restored and are working as expected.

Thank you for your patience and continued support.
Nov 13, 07:59 UTC
Investigating - There was a service degradation for Mastercard Checkout Services (MACS) between 06:27 - 06:40 Hrs. UTC, 13 November 2025.

During the issue, customers may have experienced intermittent checkout failures.

The Mastercard team has confirmed that the services have been restored and are working as expected.

Thank you for your patience and continued support.
Nov 13, 07:50 UTC
Nov 12, 2025

No incidents reported.

Nov 11, 2025
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Nov 11, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 04:07 UTC
Scheduled - Noon Payments team will be performing a scheduled maintenance on the Payment Gateway Services for Global & Saudi Arabia environment between 04:00 - 05:00 Hrs. UTC, 11 November 2025.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Nov 11, 04:06 UTC
MADA Planned Activity (23:00 UTC 10 Nov 2025 - 03:00 UTC 11 Nov 2025)
Completed - The scheduled maintenance has been completed.
Nov 11, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity from 23:00 Hrs. UTC, 10 Nov 2025 to 03:00 Hrs. UTC, 11 Nov 2025.

During the scheduled maintenance window, customers may experience an intermittent failure in the STC Bank transactions.
Nov 9, 08:37 UTC
Test Environment - Intermittent latency and timeout while submitting the transactions to cybersource payment gateway service
Resolved - The reported issue has been resolved in which customers may have experienced the issue that is currently affecting REST API Connections within their sandbox environment between 08:42 Hrs. - 21:25 Hrs. UTC, 10 November 2025.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Nov 11, 01:37 UTC
Monitoring - Cybersource Team is no longer observing issue with REST API Connections within their sandbox environment.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Nov 10, 22:00 UTC
Update - Cybersource is aware of an issue that is currently affecting REST API Connections within their sandbox environment.

Cybersource team is investigating the cause and working urgently to resolve the issue.

Please refer below URL for more information on incident:
https://status.cybersource.com/incidents/ptv9q3d9v3dn

Thank you for your patience and continued support.
Nov 10, 14:10 UTC
Investigating - We are observing an intermittent latency and timeout while submitting the transactions to cybersource payment gateway service for our global test and Saudi Arabia test endpoints.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Nov 10, 09:41 UTC
Nov 10, 2025
Intermittent 3DS transaction failure detected from Emirates NBD bank issuer
Resolved - The reported issue has been resolved in which customers may have experienced the intermittent 3DS transaction failure from Emirates NBD issuer between 17:10 - 18:00 Hrs. UTC, 10 November 2025.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Nov 10, 20:50 UTC
Monitoring - We are no longer observing the intermittent 3DS transaction failure from Emirates NBD issuer while submitting the transactions.

We will continue to monitor the same and will post further updates till the restoration of the service.

Thank you for your patience and continued support.
Nov 10, 18:30 UTC
Investigating - We are observing an intermittent 3DS transaction failure from the Emirates NBD bank issuer.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Nov 10, 17:38 UTC
Intermittent 3DS transaction failure detected from Emirates NBD bank issuer
Resolved - The reported issue has been resolved in which customers may have experienced the intermittent 3DS transaction failure from Emirates NBD issuer between 09:00 - 14:45 Hrs. UTC, 10 November 2025.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Nov 10, 16:17 UTC
Monitoring - We are no longer observing the intermittent 3DS transaction failure from Emirates NBD issuer while submitting the transactions.

We will continue to monitor the same and will post further updates till the restoration of the service.

Thank you for your patience and continued support.
Nov 10, 14:28 UTC
Investigating - We are observing an intermittent 3DS transaction failure from the Emirates NBD bank issuer.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Nov 10, 09:09 UTC
Nov 9, 2025
Intermittent 3DS transaction failure detected from Emirates NBD issuer
Resolved - The reported issue has been resolved in which customers may have experienced the intermittent 3DS transaction failure from Emirates NBD issuer between 19:10 - 21:25 Hrs. UTC, 09 November 2025.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Nov 9, 19:51 UTC
Monitoring - We are no longer observing the intermittent 3DS transaction failure from Emirates NBD issuer while submitting the transactions.

We will continue to monitor the same and will post further updates till the restoration of the service.

Thank you for your patience and continued support.
Nov 9, 18:34 UTC
Investigating - We are observing an intermittent 3DS transaction failure from the Emirates NBD issuer.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Nov 9, 15:40 UTC
MADA Planned Activity (23:00 UTC, 08 November 2025 - 03:00 UTC, 09 November 2025)
Completed - The scheduled maintenance has been completed.
Nov 9, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 23:00 UTC
Scheduled - MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
First Abu Dhabi Bank 23:00 UTC, 08 November 2025 03:00 UTC, 09 November 2025
Gulf International Bank 00:00 UTC, 09 November 2025 02:00 UTC, 09 November 2025
Riyad Bank 01:00 UTC, 09 November 2025 02:00 UTC, 09 November 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Nov 5, 00:52 UTC
Nov 8, 2025
Intermittent 3DS transactions failures detected from Alrajhi bank issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent 3DS transaction failure from the Alrajhi Bank issuer while submitting the transactions between 06:45 - 07:08 Hrs. UTC, 08 November 2025.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Nov 8, 07:34 UTC
Investigating - We are observing an intermittent 3DS transaction failure from the Alrajhi Bank issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Nov 8, 06:52 UTC
MADA Planned Activity (23:00 UTC, 07 November 2025 - 04:00 UTC, 08 November 2025)
Completed - The scheduled maintenance has been completed.
Nov 8, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:00 UTC
Scheduled - MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Bank Saudi Faransi 23:00 UTC, 07 November 2025 03:00 UTC, 08 November 2025
National bank of Kuwait 21:00 UTC, 07 November 2025 05:00 UTC, 08 November 2025
D360 23:00 UTC, 07 November 2025 02:00 UTC, 08 November 2025
Riyad Bank 01:00 UTC, 08 November 2025 04:00 UTC, 08 November 2025
AlRajhi Bank 02:30 UTC, 08 November 2025 03:30 UTC, 08 November 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Nov 5, 00:29 UTC
Nov 7, 2025
Mastercard Planned Maintenance activity
Completed - The scheduled maintenance has been completed.
Nov 7, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 16:00 UTC
Scheduled - Mastercard team has a planned activity in which they are performing a scheduled maintenance for the Mastercard Gateway in the Asia Pacific region between 16:00 - 17:00 Hrs. UTC, 07 November 2025

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failure into the transactions.
Nov 1, 09:47 UTC
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Nov 7, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 03:45 UTC
Scheduled - Alrajhi Bank will perform a planned maintenance activity for their production environment between 03:45 - 04:45 hrs. UTC, 07 November 2025.

Customers may experience 3DS transaction failure during the maintenance window.
Nov 3, 03:08 UTC
MADA Planned Activity (21:00 UTC, 06 November 2025 - 04:00 UTC, 07 November 2025)
Completed - The scheduled maintenance has been completed.
Nov 7, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:00 UTC
Scheduled - MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Bank Saudi Faransi 23:00 UTC, 06 November 2025 03:00 UTC, 07 November 2025
Saudi Investment Bank 23:00 UTC, 06 November 2025 03:00 UTC, 07 November 2025
Saudi National Bank 21:00 UTC, 06 November 2025 01:30 UTC, 07 November 2025
Arab National Bank 23:00 UTC, 06 November 2025 03:00 UTC, 07 November 2025
Al-Bilad Bank 00:00 UTC, 07 November 2025 04:00 UTC, 07 November 2025
Riyad Bank 01:00 UTC, 07 November 2025 02:00 UTC, 07 November 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Nov 4, 23:58 UTC
Mastercard Planned Maintenance activity
Completed - The scheduled maintenance has been completed.
Nov 7, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 16:00 UTC
Scheduled - Mastercard team has a planned activity in which they are performing a scheduled maintenance for the Mastercard Gateway & Mastercard Internet Gateway Services (MiGS) in the Asia Pacific region between 16:00 Hrs. UTC, 06 November 2025 to 00:00 Hrs. UTC, 07 November 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failure into the transactions.
Nov 1, 09:41 UTC
Nov 6, 2025
Mastercard Planned Maintenance activity
Completed - The scheduled maintenance has been completed.
Nov 6, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 01:00 UTC
Scheduled - The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway and Regional Service Center in Kingdom of Saudi Arabia region (KSA) between 01:00 - 08:00 Hrs. UTC, 06 November 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Oct 29, 09:25 UTC
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Nov 6, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 02:00 UTC
Scheduled - Noon Payments team will be performing a scheduled maintenance on the Payment Gateway Services for Global & Saudi Arabia environment between 02:00 - 04:00 Hrs. UTC, 06 November 2025.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Nov 4, 04:28 UTC
Mastercard Planned Maintenance activity
Completed - The scheduled maintenance has been completed.
Nov 6, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 23:00 UTC
Scheduled - The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway in Kingdom of Saudi Arabia region (KSA) from 23:00 Hrs. UTC, 05 November 2025 to 00:00 Hrs. UTC, 06 November 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Oct 29, 09:21 UTC
Nov 5, 2025
Intermittent latency and timeout while submitting the transactions to cybersource payment gateway service
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent failure while processing Payment Gateway transactions via VPC for Mastercard payments through Apple Pay services. UTC, 05 November 2025 between12:29 - 18:02 UTC.

Cybersource team confirmed that service has been restored and working as expected.

Thank you for your patience and continued support.
Nov 5, 21:34 UTC
Monitoring - The issue has been mitigated, and customers are now able to successfully process Payment Gateway transactions via VPC for Mastercard payments through Apple Pay services.

We are continuing to monitor the issue and we will advise once we receive confirmation from Cybersource team about restoration of services.

Please refer below URL for more information on incident:
https://status.cybersource.com/incidents/qzdgrr1n7p57

Thank you for your patience and continued support.
Nov 5, 19:13 UTC
Identified - Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC).

Users may experience issues with Payment Gateway Processing via VPC connected for Mastercard payments through Apple Pay.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Nov 5, 13:43 UTC
Investigating - We are observing an intermittent transaction failure.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Nov 5, 13:00 UTC
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