All Systems Operational

About This Site

Welcome to the noon payments status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Easiest and fastest way to accept payments for your business. We focus on delivering best in class payment solutions.

Acquirers/Gateways Operational
Authentication Operational
Issuers Operational
Noon Payments - Production Operational
Global - Production Operational
Saudi Arabia - Production Operational
Egypt - Production Operational
Noon Payments - Test Operational
Global - Test Operational
Saudi Arabia - Test Operational
Egypt - Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance on Noon Payments Infrastructure Aug 20, 2026 02:00-04:00 UTC

The team will be performing a scheduled maintenance on Noon Payments infrastructure for the Global, Saudi Arabia, and Egypt production environments between 02:00 - 04:00 Hrs. UTC, 20 August 2026.

During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting the requests.
Posted on Aug 17, 2026 - 11:16 UTC

Alrajhi Bank Planned Maintenance Activity Aug 21, 2026 03:45-04:45 UTC

Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 21 August 2026.

Customers may experience 3DS transactions failure during the maintenance window.
Posted on Aug 17, 2026 - 01:18 UTC

Arcot Planned Maintenance Activity Aug 23, 2026 01:00-09:00 UTC

Arcot will be performing a planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 23 August 2026.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period and their teams shall be closely monitoring service performance.

Please refer to the below URL for more information:
https://status.broadcom.com/services/arcot/notices/qwsuquafnxh8sbjs-planned-monthly-maintenance-august-2026
Posted on Jul 29, 2026 - 19:58 UTC

Aug 19, 2026

No incidents reported today.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

Intermittent transaction failure detected from Emirates NBD Bank issuer
Resolved - The reported issue has been resolved in which customers may have experienced the intermittent transactions failure from Emirates NBD Bank issuer between 17:48 - 18:18 Hrs. UTC, 17 August 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Aug 17, 18:55 UTC
Monitoring - We are no longer observing the intermittent transaction failure from the Emirates NBD Bank issuer while submitting the transactions.

We will continue to monitor the same and will post further updates till the restoration of the service.

Thank you for your patience and continued support.
Aug 17, 18:31 UTC
Investigating - We are observing an intermittent decline from the Emirates NBD Bank issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Aug 17, 18:04 UTC
Cardinal Commerce planned maintenance activity
Completed - The scheduled maintenance has been completed.
Aug 17, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 12:00 UTC
Scheduled - Cardinal Commerce team will be performing VCAS/Issuer services standard network and database server maintenance from 12:00 Hrs. UTC, 13 August 2026 to 12:00 Hrs. UTC, 17 August 2026.

Customers may experience a few periods of network latency during the maintenance window.

Please refer to the below URL for more details:
https://cardinalcommercecorporation.statuspage.io/incidents/w88h517j24bk
Aug 5, 07:09 UTC
Intermittent latency and failure detected while submitting the transactions to Mastercard payment gateway service
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent transaction timeouts and/or failed transactions while submitting the transactions to the Mastercard payment gateway service in the Asia/Pacific and North America regions from 20:30 Hrs. UTC, 16 August 2026 to 00:22 Hrs. UTC, 17 August 2026

Mastercard team confirmed that the service has been restored and is working as expected.

Thank you for your patience and continued support.
Aug 17, 01:08 UTC
Identified - Mastercard identified a service degradation is ongoing for Mastercard Gateway in the North America and Asia/Pacific regions.

Impacted customers may see an increase in transaction timeouts and/or failed transactions.

We will post further updates once we receive the same from the Mastercard team.

Thank you for your patience and continued support.
Aug 16, 23:22 UTC
Investigating - We are observing an intermittent latency and failure while submitting the transactions to Mastercard payment gateway services.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Aug 16, 23:14 UTC

Aug 16, 2026

Aug 15, 2026

Intermittent transaction failures detected across Mastercard-issued cards
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent transaction timeouts and/or failed transactions when using Mastercard Issued Cards between 04:02 - 05:44 Hrs. UTC, 15 August 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Aug 15, 06:14 UTC
Identified - Cybersource identified that a Financial Participant is experiencing a service disruption that may be impacting some cardholder's ability to make payments.

For more information, please refer to the official incident page:
https://status.cybersource.com/incidents/bxmg266thg01

Thank you for your patience and continued support.
Aug 15, 05:07 UTC
Update - Cybersource has detected an issue that is currently affecting Payment Gateway Processing.

Cybersource team investigating the cause and working urgently to resolve the issue.

For more information, please refer to the official incident page:
https://status.cybersource.com/incidents/bxmg266thg01

Thank you for your patience and continued support.
Aug 15, 04:59 UTC
Update - We are continuing to investigate this issue.
Aug 15, 04:53 UTC
Investigating - We are observing an intermittent decline from UAE issuers while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Aug 15, 04:48 UTC
MADA Planned Activity (23:00 UTC, 14 August 2026 - 03:00 UTC, 15 August 2026)
Completed - The scheduled maintenance has been completed.
Aug 15, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 23:00 UTC
Scheduled - MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:

Entity Name Start Time End Time
Alrajhi bank 23:00 UTC, 14 August 2026 02:00 UTC, 15 August 2026
Banque Saudi Fransi 00:00 UTC, 15 August 2026 03:00 UTC, 15 August 2026
Alinma bank 23:00 UTC, 14 August 2026 02:00 UTC, 15 August 2026

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Aug 11, 07:14 UTC

Aug 14, 2026

Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Aug 14, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 03:45 UTC
Scheduled - Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 14 August 2026.

Customers may experience 3DS transactions failure during the maintenance window.
Aug 10, 01:59 UTC
Intermittent latency and failures detected while submitting the transactions to Mastercard payment gateway service
Resolved - There was a service degradation that has been resolved in which customers may have experienced increase in transaction timeouts and/or failed transactions while submitting the transactions to the Mastercard payment gateway service in the Middle East/Africa region between 03:29 - 03:52 Hrs UTC, 14 August 2026.

Mastercard team confirmed that the service has been restored and is working as expected.

Thank you for your patience and continued support.
Aug 14, 04:28 UTC
Mastercard Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Aug 14, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 01:00 UTC
Scheduled - Mastercard team has a planned activity in which they will perform a scheduled maintenance for Mastercard Gateway service in the Kingdom of Saudi Arabia (KSA) Region between 01:00 Hrs. - 04:00 Hrs. UTC, 14 August 2026.

During the scheduled maintenance window, customers may experience increase in transaction timeouts and/or failed transactions.
Aug 7, 09:27 UTC
MADA Planned Activity (23:00 UTC, 13 August 2026 - 03:00 UTC, 14 August 2026)
Completed - The scheduled maintenance has been completed.
Aug 14, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 23:00 UTC
Scheduled - MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:

Entity Name Start Time End Time
Alrajhi bank 23:00 UTC, 13 August 2026 02:00 UTC, 14 August 2026
Banque Saudi Fransi 00:00 UTC, 14 August 2026 03:00 UTC, 14 August 2026
Saudi National Bank 01:00 UTC, 14 August 2026 02:00 UTC, 14 August 2026
Aljazira Bank 01:00 UTC, 14 August 2026 03:00 UTC, 14 August 2026

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Aug 11, 07:06 UTC
Cardinal Commerce Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Aug 14, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 12:00 UTC
Scheduled - Cardinal Commerce team will be performing Centinel Standard Network and Database Server Maintenance from 12:00 Hrs. UTC, 10 August 2026 to 23:59 Hrs. UTC, 13 August 2026.

Customer may experience a few periods of network latency during the maintenance window.

Please refer below URL for more information:
https://cardinalcommercecorporation.statuspage.io/incidents/v0ggz92zxwpj
Aug 5, 07:03 UTC

Aug 13, 2026

Aug 12, 2026

No incidents reported.

Aug 11, 2026

Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Aug 11, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 02:00 UTC
Scheduled - The team will be performing a scheduled maintenance on Noon Payments infrastructure for the Global, Saudi Arabia, and Egypt production environments between 02:00 - 04:00 Hrs. UTC, 11 August 2026.

During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting the requests.
Aug 10, 05:25 UTC
MADA Planned Activity (23:00 UTC 10 August 2026 - 02:00 UTC, 11 August 2026)
Completed - The scheduled maintenance has been completed.
Aug 11, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity from 23:00 UTC 10 August 2026 - 02:00 UTC, 11 August 2026

During the scheduled maintenance window, customers may experience an intermittent failure in the Alinma Bank transactions.
Aug 10, 21:44 UTC
Intermittent failure while submitting the transactions to Mastercard payment gateway service
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent enrollment and checkout failures while submitting the transactions from 22:53 Hrs. UTC, 10 August 2026 to 01:14 Hrs. UTC, 11 August 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Aug 11, 01:59 UTC
Identified - A service disruption has been identified for Mastercard Checkout Services (MACS).

Customers may experience intermittent enrollment and checkout failures.

We will post further updates once we receive the same from the Mastercard team.

Thank you for your patience and continued support.
Aug 10, 23:48 UTC
Investigating - We are observing an intermittent decline from Barraq Finance Company card issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Aug 10, 23:11 UTC

Aug 10, 2026

MADA Planned Activity (23:00 UTC 09 August 2026 - 01:00 UTC, 10 August 2026)
Completed - The scheduled maintenance has been completed.
Aug 10, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity from 23:00 UTC, 09 August 2026 - 01:00 UTC, 10 August 2026.

During the scheduled maintenance window, customers may experience an intermittent failure in the Vision Bank transactions.
Aug 9, 10:17 UTC

Aug 9, 2026

Arcot Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Aug 9, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 01:00 UTC
Scheduled - Arcot will be performing a planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 09 August 2026.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period and their teams shall be closely monitoring service performance.

Please refer to the below URL for more information:
https://status.broadcom.com/services/arcot/notices/deojrfvinsrmzunq-planned-monthly-maintenance-august-2026
Jul 29, 19:51 UTC

Aug 8, 2026

MADA Planned Activity (22:00 UTC, 07 August 2026 - 04:00 UTC, 08 August 2026)
Completed - The scheduled maintenance has been completed.
Aug 8, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 22:00 UTC
Scheduled - MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:

Entity Name Start Time End Time
First Abu Dhabi Bank 22:00 UTC, 07 August 2026 03:00 UTC, 08 August 2026
Alrajhi Bank 23:00 UTC, 07 August 2026 03:00 UTC, 08 August 2026
Banque Saudi Faransi 00:00 UTC, 08 August 2026 03:00 UTC, 08 August 2026
STC Bank 01:00 UTC, 08 August 2026 04:00 UTC, 08 August 2026
Alinma Bank 01:00 UTC, 08 August 2026 03:00 UTC, 08 August 2026

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Aug 2, 11:06 UTC

Aug 7, 2026

Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Aug 7, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 03:45 UTC
Scheduled - Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 07 August 2026.

Customers may experience 3DS transactions failure during the maintenance window.
Aug 3, 01:04 UTC
Intermittent failures detected while submitting the transactions to Mastercard payment gateway service - Saudi Arabia
Resolved - The reported issue has been resolved in which customers may have experienced failures while submitting the transactions to the Mastercard payment gateway service for the Saudi Arabia region for the below-mentioned time intervals:

1st Interval: 19:50 UTC - 19:53 UTC, 06 August 2026
1st Interval: 19:56 UTC - 20:01 UTC, 06 August 2026

The service has been restored and is working as expected.

Thank you for your patience and continued support.
Aug 7, 04:25 UTC
MADA Planned Activity (23:00 UTC, 06 August 2026 - 03:00 UTC, 07 August 2026)
Completed - The scheduled maintenance has been completed.
Aug 7, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 23:00 UTC
Scheduled - MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:

Entity Name Start Time End Time
Alrajhi bank 23:00 UTC, 06 August 2026 03:00 UTC, 07 August 2026
Saudi Awwal Bank 23:00 UTC, 06 August 2026 02:00 UTC, 07 August 2026
Arab National Bank 00:00 UTC, 07 August 2026 01:00 UTC, 07 August 2026
Saudi National Bank 01:00 UTC, 07 August 2026 02:00 UTC, 07 August 2026
Aljazira Bank 01:00 UTC, 07 August 2026 03:00 UTC, 07 August 2026

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Aug 2, 10:50 UTC

Aug 6, 2026

Mastercard Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Aug 6, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 02:00 UTC
Scheduled - Mastercard team has a planned activity in which they will perform a scheduled maintenance for Mastercard Gateway service in the Kingdom of Saudi Arabia (KSA) Region between 02:00 Hrs. - 04:00 Hrs. UTC, 06 August 2026.

During the scheduled maintenance window, customers may experience increase in transaction timeouts and/or failed transactions.
Jul 27, 06:45 UTC
MADA Planned Activity (21:00 UTC, 05 August 2026 - 03:00 UTC, 06 August 2026)
Completed - The scheduled maintenance has been completed.
Aug 6, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 21:00 UTC
Scheduled - Mada has a planned maintenance activity for their GDC environment between 21:00 UTC, 05 August 2026 - 03:00 Hrs. UTC, 06 August 2026.

During the maintenance window, customers may experience intermittent failure in the e-commerce transactions.
Aug 2, 22:34 UTC

Aug 5, 2026

MADA Planned Activity (01:00 UTC - 03:00 UTC, 05 August 2026)
Completed - The scheduled maintenance has been completed.
Aug 5, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 01:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity from 01:00 UTC - 03:00 UTC, 05 August 2026.

During the scheduled maintenance window, customers may experience an intermittent failure in the Alinma Bank transactions.
Aug 2, 10:36 UTC
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