All Systems Operational

About This Site

Welcome to the noon payments status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Easiest and fastest way to accept payments for your business. We focus on delivering best in class payment solutions.

Acquirers/Gateways ? Operational
Authentication ? Operational
Issuers ? Operational
Noon Payments - Production ? Operational
Global - Production Operational
Saudi Arabia - Production Operational
Egypt - Production Operational
Noon Payments - Test ? Operational
Global - Test Operational
Saudi Arabia - Test Operational
Egypt - Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

MADA Planned Activity (04:30 - 05:00 UTC 02 Oct 2025) Oct 2, 2025 04:30-05:00 UTC

MADA will be performing a scheduled maintenance activity between 04:30 - 05:00 UTC 02 Oct 2025.

During the scheduled maintenance window, customers may experience an intermittent failure into the AMEX transactions.
Posted on Sep 28, 2025 - 20:29 UTC

MADA Planned Activity (23:00 UTC, 02 October 2025 - 06:00 UTC, 03 October 2025) Oct 2, 2025 23:00 - Oct 3, 2025 06:00 UTC

MADA will be performing a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Alrajhi Bank 23:00 UTC, 02 October 2025 04:00 UTC, 03 October 2025
Saudi National Bank 23:00 UTC, 02 October 2025 02:00 UTC, 03 October 2025
Riyad Bank 01:00 UTC, 03 October 2025 03:00 UTC, 03 October 2025
Arab National Bank 01:00 UTC, 03 October 2025 06:00 UTC, 03 October 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Posted on Oct 01, 2025 - 08:33 UTC

Alrajhi Bank Planned Maintenance Activity Oct 3, 2025 03:45-04:45 UTC

Alrajhi Bank will perform a planned maintenance activity for their production environment between 03:45 - 04:45 hrs. UTC, 03 October 2025.

Customers may experience 3DS transaction failure during the maintenance window.
Posted on Sep 29, 2025 - 01:41 UTC

MADA Planned Activity (23:00 UTC, 03 October 2025 - 04:00 UTC, 04 October 2025) Oct 3, 2025 23:00 - Oct 4, 2025 04:00 UTC

MADA will be performing a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Alrajhi Bank 23:00 UTC, 03 October 2025 02:00 UTC, 04 October 2025
Saudi Awwal Bank 01:00 UTC, 04 October 2025 01:30 UTC, 04 October 2025
Tiqmo 02:00 UTC, 04 October 2025 04:00 UTC, 04 October 2025
Gulf National Bank 00:00 UTC, 04 October 2025 04:00 UTC, 04 October 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions
Posted on Oct 01, 2025 - 09:43 UTC

Arcot Planned Maintenance Activity Oct 26, 2025 01:00-09:00 UTC

The Arcot team will be performing a planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 26 October 2025.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

The Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period, and their team shall be closely monitoring the service performance.

Please refer to the below URLs for more information:
https://status.broadcom.com/services/arcot/notices/9kvudrkkhamyc64j-arcot-planned-monthly-maintenance-october-2025
Posted on Sep 24, 2025 - 06:20 UTC
Oct 2, 2025

No incidents reported today.

Oct 1, 2025
Intermittent transaction failure detected from Barraq Finance Company issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from Barraq Finance Company issuer while submitting the transactions between 9:38 - 12:10 Hrs. UTC, 01 October 2025.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Oct 1, 13:08 UTC
Monitoring - We are no longer seeing the intermittent declines from Barraq Finance Company issuer while submitting the transactions.

We are continuing to monitor the issue and will post further updates till the resolution of the same.

Thank you for your patience and continued support.
Oct 1, 12:44 UTC
Update - We are still observing intermittent decline from Barraq Finance Company card issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 1, 10:50 UTC
Investigating - We are observing an intermittent decline from Barraq Finance Company card issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 1, 09:52 UTC
Mastercard Planned Maintenance activity
Completed - The scheduled maintenance has been completed.
Oct 1, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 01:00 UTC
Scheduled - The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway and Regional Service Center in Kingdom of Saudi Arabia region (KSA) between 01:00 - 08:00 Hrs. UTC, 01 October 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Sep 24, 07:36 UTC
Mastercard Planned Maintenance activity
Completed - The scheduled maintenance has been completed.
Oct 1, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 23:00 UTC
Scheduled - The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway in Kingdom of Saudi Arabia region (KSA) from 23:00 Hrs. UTC, 30 September 2025 to 00:00 Hrs. UTC, 01 October 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Sep 24, 07:21 UTC
Sep 30, 2025
Intermittent transaction failure detected from ALINMA BANK Issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from ALINMA BANK card issuer while submitting the transactions between 02:00 Hrs. UTC - 02:30 Hrs. UTC, 30 September 2025.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Sep 30, 02:58 UTC
Investigating - We are observing an intermittent decline from ALINMA BANK card issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Sep 30, 02:27 UTC
Intermittent checkout failures for Mastercard Checkout Services (MACS)
Resolved - There was an issue with Mastercard Checkout Services (MACS) between 01:00 - 01:12 UTC, 30 September 2025.

During the issue, customers may have experienced intermittent checkout failures.

The Mastercard team has confirmed that the services have been restored and are working as expected.

Thank you for your patience and continued support.
Sep 30, 01:52 UTC
MADA Planned Activity (00:00 - 00:30 UTC 30 Sept 2025)
Completed - The scheduled maintenance has been completed.
Sep 30, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 00:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 00:00 - 00:30 hrs. UTC, 30 September 2025.

During the scheduled maintenance window, customers may experience an intermittent failure into the Gulf National Bank transactions.
Sep 28, 20:13 UTC
Sep 29, 2025
Intermittent transactions failure detected from STC Issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from STC issuer while submitting the transactions between 11:27 - 11:47 Hrs. UTC, 29 September 2025.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Sep 29, 12:20 UTC
Monitoring - We are no longer seeing the intermittent declines from STC issuer while submitting the transactions.

We are continuing to monitor the issue and will post further updates till the resolution of the same.

Thank you for your patience and continued support.
Sep 29, 12:06 UTC
Investigating - We are observing an intermittent decline from STC issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continues support.
Sep 29, 11:41 UTC
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Sep 29, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 04:30 UTC
Scheduled - Noon Payments team will be performing a scheduled maintenance on the Payment Gateway Services for Global environment between 04:30 - 05:30 Hrs. UTC, 29 September 2025.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Sep 26, 12:58 UTC
Sep 28, 2025
Arcot Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Sep 28, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 01:00 UTC
Scheduled - The Arcot team will be performing a planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 28 Sept 2025.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

The Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period, and their team shall be closely monitoring the service performance.

Please refer to the below URLs for more information:
https://status.broadcom.com/services/arcot/notices/cd3ziptfblpee6zd-arcot-planned-monthly-maintenance-september-2025
Sep 7, 06:02 UTC
Sep 27, 2025
Intermittent checkout failures for Mastercard Checkout Services (MACS)
Resolved - There was an issue with Mastercard Checkout Services (MACS) between 01:19 - 01:36 UTC, 27 September 2025.

During the issue, customers may have experienced intermittent checkout failures.

The Mastercard team has confirmed that the services have been restored and are working as expected.

Thank you for your patience and continued support.
Sep 27, 02:13 UTC
Sep 26, 2025
Mastercard Planned Maintenance activity
Completed - The scheduled maintenance has been completed.
Sep 26, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 02:00 UTC
Scheduled - The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway in Kingdom of Saudi Arabia region (KSA) between 02:00 - 10:30 Hrs. UTC, 26 September 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Sep 16, 11:53 UTC
Cybersource Detected Service Disruption in European Transaction Processing
Resolved - The reported issue has been resolved in which Cybersource had detected European transaction processing affected starting from 21:00 Hrs. UTC, 25 September 2025 to 21:27 Hrs. UTC, 25 September 2025.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Sep 26, 05:05 UTC
Monitoring - Cybersource team has mitigated the issue affecting the European transaction processing.

Cybersource team is monitoring closely to ensure the issue is resolved.

Please refer below URL for more information:
https://status.cybersource.com/incidents/3jc71s3pg55v

Thank you for your patience and continued support.
Sep 25, 22:41 UTC
Investigating - Cybersource team has detected an issue that is currently affecting the European transaction processing.

Users may experience payment processing error messages.

Cybersource team is currently investigating the issue.

We will post further updates till resolution of issue.

Please refer below URL for more information
https://status.cybersource.com/incidents/3jc71s3pg55v

Thank you for your patience and continued support.
Sep 25, 22:02 UTC
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Sep 26, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 03:45 UTC
Scheduled - Alrajhi Bank will perform a planned maintenance activity for their production environment between 03:45 - 04:45 hrs. UTC, 26 Sep 2025.

Customers may experience 3DS transaction failure during the maintenance window.
Sep 22, 02:28 UTC
Sep 25, 2025
Mastercard Planned Maintenance activity
Completed - The scheduled maintenance has been completed.
Sep 25, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 16:00 UTC
Scheduled - Mastercard team has a planned activity in which they are performing a scheduled maintenance for the Mastercard Gateway in the Asia Pacific region between 16:00 Hrs. UTC, 24 September 2025 to 00:00 Hrs. UTC, 25 September 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failure into the transactions.
Sep 17, 07:32 UTC
Sep 24, 2025
Intermittent failure and timeout while submitting the transactions to Mastercard payment gateway services (KSA)
Resolved - There was a service degradation for Mastercard Gateway in Kingdom of Saudi Arabia (KSA) Region between 15:39 - 20:03 UTC, 24 September 2025.

Customers may have experienced intermittent transaction timeouts and/or failed transactions while submitting the transactions to Mastercard payment gateway service.

Mastercard team has confirmed that the service has been restored and working as expected.
Sep 24, 21:42 UTC
Intermittent checkout failures for Mastercard Checkout Services (MACS)
Resolved - The reported issue has been resolved in which customers may have experienced intermittent checkout transactions failures from 05:42 UTC, 24 Sept 2025 to 06:38 UTC, 24 Sept 2025.

The Mastercard team has confirmed that the services have been restored and are working as expected.

Thank you for your patience and continued support.
Sep 24, 07:52 UTC
Investigating - A service disruption has been identified for Mastercard Checkout Services (MACS).

Customers may experience intermittent checkout failures.

We will post further updates once we receive the same from the Mastercard team.

Thank you for your patience and continued support.
Sep 24, 06:35 UTC
Sep 23, 2025
Intermittent 3DS transaction failures detected on Cybersource payment gateway service
Resolved - The reported issue has been resolved in which customers may have experienced intermittent 3DS authentication failure in transactions on Cybersource payment gateway service starting from 23:00 Hrs. UTC, 16 September 2025 to 18:30 Hrs. UTC, 22 September 2025.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Sep 23, 14:08 UTC
Monitoring - Cybersource team has mitigated the issue affecting intermittent 3DS authentication failure in transactions on Cybersource payment gateway service.

Cybersource team is monitoring closely to ensure the issue is resolved.

Please refer below URL for more information:
https://status.cybersource.com/incidents/gh2sysx3t9zh

Thank you for your patience and continued support.
Sep 22, 19:36 UTC
Identified - Cybersource team has identified the issue affecting intermittent 3DS authentication failure in transactions on Cybersource payment gateway service.

Cybersource team working urgently to implement a mitigation.

We will post further updates till resolution of issue.

Please refer below URL for more information:
https://status.cybersource.com/incidents/gh2sysx3t9zh

Thank you for your patience and continued support.
Sep 22, 18:08 UTC
Investigating - Cybersource team has detected intermittent 3DS authentication failure in transactions on Cybersource payment gateway service.

Cybersource team is currently working to mitigate the issue.

Please refer below URL for more information:
https://status.cybersource.com/incidents/gh2sysx3t9zh

Thank you for your patience and continued support.
Sep 22, 09:35 UTC
Intermittent checkout failures for Mastercard Checkout Services (MACS)
Resolved - There was an issue with Mastercard Checkout Services (MACS) between 04:29 - 04:40 UTC, 23 September 2025.

During the issue, customers may have experienced intermittent checkout failures.

The Mastercard team has confirmed that the services have been restored and are working as expected.

Thank you for your patience and continued support.
Sep 23, 05:41 UTC
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Sep 23, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 02:30 UTC
Scheduled - Noon Payments team will be performing a scheduled maintenance on the Payment Gateway Services for Global environment between 02:30 Hrs. - 04:30 Hrs. UTC, 23 September 2025.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Sep 22, 11:09 UTC
Sep 22, 2025
Sep 21, 2025
MADA Planned Activity (23:00 UTC, 20 September 2025 - 04:00 UTC 21 September 2025)
Completed - The scheduled maintenance has been completed.
Sep 21, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 23:00 Hrs. UTC, 20 September 2025 - 04:00 Hrs. UTC, 21 September 2025.

During the scheduled maintenance window, customers may experience intermittent failure in transactions from First Abu Dhabi Bank issuer.
Sep 16, 09:39 UTC
Sep 20, 2025
Test Environment - Api Services are unavailable
Resolved - The reported issue has been resolved in which customers may have experienced an issue with the API services on Global Test Environment between 10:45 - 11:13 UTC, 20 Sept 2025.

The services have been restored and working as expected.

Thank you for your patience and continued support.
Sep 20, 11:47 UTC
Monitoring - We are no longer observing the issue with the API services on Global Test Environment.

We are continuing to monitor the same and will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Sep 20, 11:25 UTC
Investigating - We are observing an issue with the API services on Global Test Environment.

We are currently investigating the issue on priority.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Sep 20, 11:04 UTC
MADA Planned Activity (00:00 - 05:30 UTC 20 September 2025)
Completed - The scheduled maintenance has been completed.
Sep 20, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:00 UTC
Scheduled - MADA will be performing a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Saudi Awwal Bank 00:00 UTC, 20 September 2025 04:00 UTC, 20 September 2025
Banque Saudi Fransi 00:00 UTC, 20 September 2025 02:00 UTC, 20 September 2025
Gulf International Bank 02:00 UTC, 20 September 2025 05:30 UTC, 20 September 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Sep 16, 11:24 UTC
Sep 19, 2025
Mastercard Planned Maintenance activity
Completed - The scheduled maintenance has been completed.
Sep 19, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 01:01 UTC
Scheduled - The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway in Kingdom of Saudi Arabia region (KSA) between 01:00 - 08:00 Hrs. UTC, 19 September 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Sep 16, 07:14 UTC
MADA Planned Activity (01:00 - 05:00 UTC 19 September 2025)
Completed - The scheduled maintenance has been completed.
Sep 19, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 01:00 UTC
Scheduled - MADA will be performing a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Al-Inma Bank 01:00 UTC, 19 September 2025 05:00 UTC, 19 September 2025
Saudi Investment Bank 01:00 UTC, 19 September 2025 05:00 UTC, 19 September 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Sep 16, 09:34 UTC
MADA Planned Activity (04:30 - 05:00 UTC 19 Sept 2025)
Completed - The scheduled maintenance has been completed.
Sep 19, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 04:30 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 04:30 - 05:00 hrs. UTC, 19 September 2025.

During the scheduled maintenance window, customers may experience an intermittent failure into the AMEX transactions .
Sep 18, 13:06 UTC
Mastercard Planned Maintenance activity
Completed - The scheduled maintenance has been completed.
Sep 19, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 23:00 UTC
Scheduled - The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway in Kingdom of Saudi Arabia region (KSA) from 23:00 Hrs. UTC, 18 September 2025 to 00:00 Hrs. UTC, 19 September 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Sep 16, 07:02 UTC
Sep 18, 2025
MADA Planned Activity (23:00 UTC, 17 September 2025 - 01:00 UTC 18 September 2025)
Completed - The scheduled maintenance has been completed.
Sep 18, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 23:00 Hrs. UTC, 17 September 2025 - 01:00 Hrs. UTC, 18 September 2025.

During the scheduled maintenance window, customers may experience intermittent failure in transactions from D360 Bank issuer.
Sep 16, 07:36 UTC
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