Intermittent 3DS transactions failures detected from Alrajhi bank issuer
Investigating - We are observing an intermittent 3DS transaction failure from the Alrajhi Bank issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Aug 13, 2025 - 11:43 UTC
Cardinal Commerce Planned Maintenance Activity
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 2025 - 12:00 UTC
Scheduled - Cardinal Commerce team will be performing Centinel and Max Standard Network and Database Server maintenance from 12:00 UTC,11 Aug 2025 to 23:59 UTC, 14 Aug 2025.

Customer may experience a few periods of network latency during the maintenance window.

Please refer below URL for more information:
https://cardinalcommercecorporation.statuspage.io/incidents/gb9g0hc715x0
Aug 11, 2025 12:00 - Aug 14, 2025 23:59 UTC

About This Site

Welcome to the noon payments status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Easiest and fastest way to accept payments for your business. We focus on delivering best in class payment solutions.

Acquirers/Gateways ? Operational
Authentication ? Under Maintenance
Issuers ? Degraded Performance
Noon Payments - Production ? Operational
Global - Production Operational
Saudi Arabia - Production Operational
Egypt - Production Operational
Noon Payments - Test ? Operational
Global - Test Operational
Saudi Arabia - Test Operational
Egypt - Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cardinal Commerce Planned Maintenance Activity Aug 14, 2025 12:00 - Aug 18, 2025 12:00 UTC

The Cardinal Commerce team will be performing VCAS/Issuer Services Standard Network and Database Server Maintenance from 12:00 UTC, 14 August 2025 to 12:00 UTC, 18 August 2025.

Customer may experience a few periods of network latency during the maintenance window.

Please refer to the below URL for more information:
https://cardinalcommercecorporation.statuspage.io/incidents/slwcwglp7v0p
Posted on Jul 30, 2025 - 10:56 UTC

Mastercard Planned Maintenance activity Aug 14, 2025 16:00 - Aug 15, 2025 00:00 UTC

The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway and MiGS in Asia Pacific region starting from 16:00 UTC, 14 August 2025 to 00:00 UTC, 15 August 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Posted on Aug 08, 2025 - 12:14 UTC

MADA Planned Activity - (14 Aug 2025, 23:00 UTC - 15 Aug 2025, 03:00 UTC ) Aug 14, 2025 23:00 - Aug 15, 2025 03:00 UTC

Mada has a planned maintenance activity for their GDC environment starting from 23:00 Hrs. UTC , 14 August 2025 to 03:00 Hrs. UTC, 15 August 2025.

During the maintenance window, customers may experience intermittent failure in the E-commerce transactions.
Posted on Aug 13, 2025 - 06:55 UTC

Alrajhi Bank Planned Maintenance Activity Aug 15, 2025 03:45-04:45 UTC

Alrajhi Bank will perform a planned maintenance activity for their production environment between 03:45 - 04:45 hrs. UTC, 15 Aug 2025.

Customers may experience 3DS transaction failure during the maintenance window.
Posted on Aug 11, 2025 - 00:56 UTC

MADA Planned Activity (01:00 - 03:00 UTC 16 August 2025) Aug 16, 2025 01:00-03:00 UTC

MADA will be performing a scheduled maintenance activity between 01:00 - 03:00 hrs. UTC, 16 August 2025.

During the scheduled maintenance window, customers may experience intermittent failure in transactions from Saudi Awwal Bank.
Posted on Aug 10, 2025 - 08:44 UTC
Aug 13, 2025
Intermittent latency and timeout while submitting the transactions to Cybersource payment gateway service
Resolved - The reported issue has been resolved in which customers may have experienced intermittent latency and failure while submitting the transactions to Cybersource payment gateway services between 1:05 UTC - 1:17 UTC, 13 August 25.

The service has been restored and is working as expected.

Thank you for your patience and continued support.
Aug 13, 06:22 UTC
Monitoring - A service degradation has been identified for Cybersource Payment Gateway between 1:05 - 1:17 UTC, 13 August 2025.

Customers may have experienced intermittent latency and failure while submitting the transactions to Cybersource payment gateway service.

Cybersource team has confirmed that the service has been restored and working as expected.
Aug 13, 02:10 UTC
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Aug 13, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 02:00 UTC
Scheduled - Noon Payments team will be performing a scheduled maintenance on the Payment Gateway Services for Global and Saudi Arabia environments between 02:00 Hrs. - 04:00 Hrs. UTC, 13 August 2025.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Aug 11, 10:48 UTC
MADA Planned Activity (23:00 UTC 12 August 2025 - 00:00 UTC 13 August 2025)
Completed - The scheduled maintenance has been completed.
Aug 13, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity from 23:00 hrs. UTC, 12 August 2025 to 00:00 hrs. UTC, 13 August 2025.

During the scheduled maintenance window, customers may experience intermittent failure in transactions from Qatar National Bank.
Aug 11, 10:58 UTC
Aug 12, 2025
Aug 11, 2025
MADA Planned Activity (00:00 - 01:00 UTC 11 August 2025)
Completed - The scheduled maintenance has been completed.
Aug 11, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 00:00 UTC
Scheduled - MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Qatar National Bank 00:00 UTC, 11 August 2025 01:00 UTC, 11 August 2025
Vision Bank 00:00 UTC, 11 August 2025 01:00 UTC, 11 August 2025
National Bank of Kuwait 00:00 UTC, 11 August 2025 01:00 UTC, 11 August 2025


During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Aug 10, 08:33 UTC
Aug 10, 2025
Arcot Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Aug 10, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 01:00 UTC
Scheduled - The Arcot team will be performing a planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 10 August 2025.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

The Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period, and their team shall be closely monitoring the service performance.

Please refer to the below URLs for more information:
https://status.broadcom.com/services/arcot/notices/d4xpilivyqyrscz3-arcot-planned-monthly-maintenance-august-2025
Jul 27, 05:52 UTC
Mashreq Bank Planned Activity - (21:00 UTC, 09 August 2025 - 03:00 UTC, 10 August 2025)
Completed - The scheduled maintenance has been completed.
Aug 10, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 21:00 UTC
Scheduled - Mashreq Bank will perform a scheduled maintenance activity from 21:00 UTC, 09 August 2025 - 03:00 UTC, 10 August 2025.

During the scheduled maintenance window, customers may experience intermittent failure in the transactions from the Mashreq Bank card issuer.
Aug 8, 17:50 UTC
Aug 9, 2025
MADA Planned Activity (01:00 - 02:00 UTC 09 August 2025)
Completed - The scheduled maintenance has been completed.
Aug 9, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 01:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 1:00 - 2:00 hrs. UTC, 09 August 2025.

During the scheduled maintenance window, customers may experience intermittent failure in transactions from INMA Bank.
Aug 4, 13:02 UTC
Aug 8, 2025
Intermittent latency and failure detected while submitting the transactions to Mastercard payment gateway services
Resolved - The reported issue has been resolved in which customers may have experienced intermittent latency and failure while submitting the transactions to Mastercard payment gateway services between 15:03 Hrs. UTC - 15:23 Hrs. UTC, 08 August 25.

The service has been restored and is working as expected.

Thank you for your patience and continued support.
Aug 8, 16:11 UTC
Monitoring - We are no longer seeing the intermittent latency and failure while submitting the transactions to Mastercard payment gateway services.

We are continuing to monitor and will post further updates till the restoration of the issue.

Thank you for your patience and continued support.
Aug 8, 15:46 UTC
Investigating - We are observing intermittent latency and failure while submitting the transactions to Mastercard payment gateway services.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Aug 8, 15:39 UTC
Scheduled Maintenance on Noon Payments Infrastructure (KSA)
Completed - The scheduled maintenance has been completed.
Aug 8, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 09:30 UTC
Scheduled - Noon Payments team will be performing a scheduled maintenance on the Payment Gateway Services for Saudi Arabia environment between 09:30 Hrs. - 11:00 Hrs. UTC, 08 August 2025.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Aug 7, 13:17 UTC
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Aug 8, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 03:45 UTC
Scheduled - Alrajhi Bank will perform a planned maintenance activity for their production environment between 03:45 - 04:45 hrs. UTC, 08 Aug 2025.

Customers may experience 3DS transaction failure during the maintenance window.
Aug 4, 01:48 UTC
MADA Planned Activity (21:00 UTC, 07 August 2025 - 03:00 UTC, 08 August 2025)
Completed - The scheduled maintenance has been completed.
Aug 8, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 21:00 UTC
Scheduled - MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Saudi National Bank 21:00 UTC, 07 August 2025 00:00 UTC, 08 August 2025
First Abu Dhabi Bank 22:00 UTC, 07 August 2025 03:00 UTC, 08 August 2025
Albilad Bank  00:00 UTC, 07 August 2025 03:00 UTC, 08 August 2025
INMA Bank   00:00 UTC, 07 August 2025 03:00 UTC, 08 August 2025
Aljazirah Bank 01:00 UTC, 07 August 2025 03:00 UTC, 08 August 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Aug 4, 12:56 UTC
Aug 7, 2025
Intermittent transactions failure detected from STC Issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from STC issuer while submitting the transactions between 12:01 - 12:28 Hrs. UTC, 07 August 2025

The service has been restored and working as expected.

Thank you for your patience and continued support.
Aug 7, 13:02 UTC
Monitoring - We are no longer seeing the intermittent declines from STC issuer while submitting the transactions.

We are continuing to monitor the issue and will post further updates till the resolution of the same.

Thank you for your patience and continued support
Aug 7, 12:41 UTC
Investigating - We are observing an intermittent decline from STC issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continues support.
Aug 7, 12:21 UTC
Intermittent failure while processing the 3DS authentication into the transaction detected by Cardinal Commerce
Resolved - The reported issue has been resolved in which customers may have experienced intermittent failure while processing the 3DS authentication into the transactions between 16:44 Hrs. UTC, 04 August 25 - 22:00 Hrs. UTC, 06 August 25.

The service has been restored and is working as expected.

Thank you for your patience and continued support.
Aug 7, 00:45 UTC
Investigating - Cardinal Commerce has observed an intermittent failure while processing the 3DS authentication into the transactions.

Cardinal team is currently investigating the issue.

Please refer below URL for more information
https://cardinalcommercecorporation.statuspage.io/incidents/mpdkfy260wdf

We will post the further notification once we receive it from Cardinal Commerce team.

Thank you for your patience and continued support.
Aug 4, 16:50 UTC
Aug 6, 2025
MADA Planned Activity (23:00 UTC 05 August 2025 - 00:00 UTC 06 August 2025)
Completed - The scheduled maintenance has been completed.
Aug 6, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity from 23:00 hrs. UTC, 05 August 2025 to 00:00 hrs. UTC, 06 August 2025.

During the scheduled maintenance window, customers may experience intermittent failure in transactions from D360 Bank.
Aug 4, 12:44 UTC
Aug 5, 2025
Mastercard Planned Maintenance activity
Completed - The scheduled maintenance has been completed.
Aug 5, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 16:00 UTC
Scheduled - The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway and MiGS in Asia Pacific region starting from 16:00 UTC, 04 August 2025 to 00:00 UTC, 05 August 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Jul 31, 06:38 UTC
Aug 4, 2025
MADA Planned Activity (01:00 - 02:00 UTC 04 August 2025)
Completed - The scheduled maintenance has been completed.
Aug 4, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 01:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 1:00 - 2:00 hrs. UTC, 04 August 2025.

During the scheduled maintenance window, customers may experience intermittent failure in transactions from Saudi Alawwal Bank.
Aug 3, 11:57 UTC
Aug 3, 2025
Test Environment - Api Services are unavailble
Resolved - The reported issue has been resolved in which customers may have experienced an issue with the API services on Global Test Environment between 03:26 - 05:21 UTC, 03 August 2025.

The services has been restored and working as expected.

Thank you for your patience and continued support.
Aug 3, 05:35 UTC
Investigating - We are no longer observing the issue with the API services on Global Test Environment.

We are currently investigating the issue on priority.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Aug 3, 04:39 UTC
Aug 2, 2025
MADA Planned Activity (00:00 UTC - 03:00 UTC, 02 August 2025)
Completed - The scheduled maintenance has been completed.
Aug 2, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 00:00 UTC
Scheduled - MADA will be performing a scheduled maintenance for the below entity as per mentioned time interval:

Entity Name Start Time End Time
Saudi Fransi Bank 00:00 UTC, 02 August 2025 03:00 UTC, 02 August 2025
Saudi National Bank 00:00 UTC, 02 August 2025 02:00 UTC, 02 August 2025
Riyad bank 01:00 UTC, 02 August 2025 02:30 UTC, 02 August 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Jul 30, 10:27 UTC
Aug 1, 2025
Cybersource detected issue with Case Management Action Service API within the Business Center
Resolved - The reported issue affecting the Decision Manager Case Management Action Service API within the Business Center has been resolved.

Cybersource team has confirmed that the service has been restored and working as expected.

Please refer below URL for more information on incident:
https://status.cybersource.com/incidents/8q0wrsbxpbxc

Thank you for your patience and continued support.
Aug 1, 19:23 UTC
Investigating - Cybersource team has detected an issue that is currently affecting the Case Management Action Service API within the Business Center, starting from 14:40 UTC, 1 Aug 2025.

Cybersource team is currently investigating the issue.

We will post further updates till resolution of issue.

Please refer below URL for more information:
https://status.cybersource.com/incidents/8q0wrsbxpbxc

Thank you for your patience and continued support.
Aug 1, 18:14 UTC
Test Environment - Scheduled Maintenance on Noon Payments Infrastructure (KSA)
Completed - The scheduled maintenance has been completed.
Aug 1, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 10:00 UTC
Scheduled - Noon Payments team will be performing a scheduled maintenance on the Payment Gateway Services for Saudi Arabia environment between 10:00 Hrs. - 10:30 Hrs. UTC, 01 August 2025 in the Test Environment.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Jul 31, 14:21 UTC
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Aug 1, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 03:45 UTC
Scheduled - Alrajhi Bank will perform a planned maintenance activity for their production environment between 03:45 - 04:45 hrs. UTC, 25 July 2025.

Customers may experience 3DS transaction failure during the maintenance window.
Jul 27, 23:06 UTC
Intermittent checkout failures for Mastercard Checkout Services (MACS)
Resolved - There was an issue for Mastercard Checkout Services (MACS) between 03:22 - 03:36 hrs. UTC, 01 August 2025.

During the issue customers may have experienced intermittent checkout transaction failures.

The Mastercard team has confirmed that the services have been restored and are working as expected.

Thank you for your patience and continued support.
Aug 1, 04:33 UTC
MADA Planned Maintenance Activity (23:00 UTC, 31 July 2025 - 04:00 UTC, 01 August 2025)
Completed - The scheduled maintenance has been completed.
Aug 1, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 23:00 UTC
Scheduled - MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
HALA Bank 23:00 UTC, 31 July 2025 03:00 UTC, 01 August 2025
Albilad Bank  00:00 UTC, 01 August 2025 04:00 UTC, 01 August 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Jul 28, 06:23 UTC
Jul 31, 2025
Intermittent checkout failures for Mastercard Checkout Services (MACS)
Resolved - There was an issue for Mastercard Checkout Services (MACS) between 07:37 - 08:15 hrs. UTC, 31 July 2025.

During the issue customers may have experienced intermittent checkout transaction failures.

The Mastercard team has confirmed that the services have been restored and are working as expected.

Thank you for your patience and continued support.
Jul 31, 09:01 UTC
Jul 30, 2025
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Jul 30, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 02:00 UTC
Scheduled - Noon Payments team will be performing a scheduled maintenance on the Payment Gateway Services for Global and Saudi Arabia environments between 02:00 Hrs. - 04:00 Hrs. UTC, 30 July 2025.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Jul 28, 10:28 UTC
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