The reported issue has been resolved in which customers may have experienced failures while submitting the transactions to the Mastercard payment gateway service between 13:37 - 14:55 hrs. UTC, 28 October 2026.
The service has been restored and is working as expected.
Thank you for your patience and continued support.
Posted Oct 28, 2026 - 16:34 UTC
Investigating
We are observing an intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services for the Saudi Arabia region.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.