The reported issue has been resolved in which customers may have experienced failures while submitting the transactions to the Mastercard payment gateway service limited to one or more issuing banks between 01:08 - 05:24 hrs. UTC, 29 October 2026.
The service has been restored and is working as expected.
Thank you for your patience and continued support.
Posted Oct 29, 2026 - 08:05 UTC
Identified
Mastercard team identified that the issue is outside of their platform that was impacting transactions, limited to one or more issuing banks.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Posted Oct 29, 2026 - 04:24 UTC
Update
We are still observing an intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services for the Saudi Arabia region.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Posted Oct 29, 2026 - 04:17 UTC
Investigating
We are observing an intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services for the Saudi Arabia region.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.