All Systems Operational

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Welcome to the noon payments status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Easiest and fastest way to accept payments for your business. We focus on delivering best in class payment solutions.

Acquirers/Gateways Operational
Authentication Operational
Issuers Operational
Noon Payments - Production Operational
Global - Production Operational
Saudi Arabia - Production Operational
Egypt - Production Operational
Noon Payments - Test Operational
Global - Test Operational
Saudi Arabia - Test Operational
Egypt - Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

MADA Planned Activity (01:00 UTC - 03:00 UTC, 05 August 2026) Aug 5, 2026 01:00-03:00 UTC

MADA will be performing a scheduled maintenance activity from 01:00 UTC - 03:00 UTC, 05 August 2026.

During the scheduled maintenance window, customers may experience an intermittent failure in the Alinma Bank transactions.
Posted on Aug 02, 2026 - 10:36 UTC

MADA Planned Activity (21:00 UTC, 05 August 2026 - 03:00 UTC, 06 August 2026) Aug 5, 2026 21:00 - Aug 6, 2026 03:00 UTC

Mada has a planned maintenance activity for their GDC environment between 21:00 UTC, 05 August 2026 - 03:00 Hrs. UTC, 06 August 2026.

During the maintenance window, customers may experience intermittent failure in the e-commerce transactions.
Posted on Aug 02, 2026 - 22:34 UTC

Mastercard Planned Maintenance Activity Aug 6, 2026 02:00-04:00 UTC

Mastercard team has a planned activity in which they will perform a scheduled maintenance for Mastercard Gateway service in the Kingdom of Saudi Arabia (KSA) Region between 02:00 Hrs. - 04:00 Hrs. UTC, 06 August 2026.

During the scheduled maintenance window, customers may experience increase in transaction timeouts and/or failed transactions.
Posted on Jul 27, 2026 - 06:45 UTC

MADA Planned Activity (23:00 UTC, 06 August 2026 - 03:00 UTC, 07 August 2026) Aug 6, 2026 23:00 - Aug 7, 2026 03:00 UTC

MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:

Entity Name Start Time End Time
Alrajhi bank 23:00 UTC, 06 August 2026 03:00 UTC, 07 August 2026
Saudi Awwal Bank 23:00 UTC, 06 August 2026 02:00 UTC, 07 August 2026
Arab National Bank 00:00 UTC, 07 August 2026 01:00 UTC, 07 August 2026
Saudi National Bank 01:00 UTC, 07 August 2026 02:00 UTC, 07 August 2026

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Posted on Aug 02, 2026 - 10:50 UTC

Alrajhi Bank Planned Maintenance Activity Aug 7, 2026 03:45-04:45 UTC

Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 07 August 2026.

Customers may experience 3DS transactions failure during the maintenance window.
Posted on Aug 03, 2026 - 01:04 UTC

MADA Planned Activity (22:00 UTC, 07 August 2026 - 04:00 UTC, 08 August 2026) Aug 7, 2026 22:00 - Aug 8, 2026 04:00 UTC

MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:

Entity Name Start Time End Time
First Abu Dhabi Bank 22:00 UTC, 07 August 2026 03:00 UTC, 08 August 2026
Banque Saudi Faransi 00:00 UTC, 08 August 2026 03:00 UTC, 08 August 2026
STC Bank 01:00 UTC, 08 August 2026 04:00 UTC, 08 August 2026
Alinma Bank 01:00 UTC, 08 August 2026 03:00 UTC, 08 August 2026

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Posted on Aug 02, 2026 - 11:06 UTC

Arcot Planned Maintenance Activity Aug 9, 2026 01:00-09:00 UTC

Arcot will be performing a planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 09 August 2026.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period and their teams shall be closely monitoring service performance.

Please refer to the below URL for more information:
https://status.broadcom.com/services/arcot/notices/deojrfvinsrmzunq-planned-monthly-maintenance-august-2026
Posted on Jul 29, 2026 - 19:51 UTC

Arcot Planned Maintenance Activity Aug 23, 2026 01:00-09:00 UTC

Arcot will be performing a planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 23 August 2026.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period and their teams shall be closely monitoring service performance.

Please refer to the below URL for more information:
https://status.broadcom.com/services/arcot/notices/qwsuquafnxh8sbjs-planned-monthly-maintenance-august-2026
Posted on Jul 29, 2026 - 19:58 UTC

Aug 3, 2026

MADA Planned Activity (01:00 UTC - 02:00 UTC, 03 August 2026)
Completed - The scheduled maintenance has been completed.
Aug 3, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 01:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity from 01:00 UTC - 02:00 UTC, 03 August 2026.

During the scheduled maintenance window, customers may experience an intermittent failure in the Saudi Awwal Bank transactions.
Aug 2, 10:30 UTC

Aug 2, 2026

No incidents reported.

Aug 1, 2026

MADA Planned Activity (23:00 UTC, 31 July 2026 - 02:00 UTC, 01 August 2026)
Completed - The scheduled maintenance has been completed.
Aug 1, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity starting from 23:00 UTC, 31 July 2026 to 02:00 UTC, 01 August 2026.

During the scheduled maintenance window, customers may experience an intermittent failure in the Rajhi Bank transactions.
Jul 28, 05:15 UTC

Jul 31, 2026

Intermittent latency and failures detected while submitting the transactions to Mastercard payment gateway service
Resolved - There was an issue reported that has been resolved in which customers may have experienced delays or failures in webhook notification delivery while submitting the transactions to the Mastercard payment gateway service in the Asia-Pacific region between 16:10 Hrs. UTC, 30 July 2026 - 10:20 Hrs UTC, 31 July 2026.

The service has been restored and is working as expected.

Thank you for your patience and continued support.
Jul 31, 14:50 UTC
MADA Planned Activity (10:00 UTC - 13:00 UTC, 31 July 2026)
Completed - The scheduled maintenance has been completed.
Jul 31, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 10:00 UTC
Scheduled - Mada has a planned maintenance activity for their GDC environment between 10:00 - 13:00 Hrs. UTC, 31 July 2026.

During the maintenance window, customers may experience intermittent failure in the E-commerce transactions.
Jul 30, 18:09 UTC
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Jul 31, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 03:45 UTC
Scheduled - Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 31 July 2026.

Customers may experience 3DS transactions failure during the maintenance window.
Jul 28, 05:05 UTC
MADA Planned Activity (23:00 UTC, 30 July 2026 - 01:00 UTC, 31 July 2026)
Completed - The scheduled maintenance has been completed.
Jul 31, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity starting from 23:00 UTC, 30 July 2026 to 01:00 UTC, 31 July 2026.

During the scheduled maintenance window, customers may experience an intermittent failure in the Rajhi Bank transactions.
Jul 28, 05:13 UTC

Jul 30, 2026

Intermittent transaction failure detected from Alrajhi Bank issuer
Resolved - The reported issue has been resolved in which customers may have experienced the intermittent transactions failure from Alrajhi Bank card issuer between 14:46 - 15:05 Hrs. UTC, 30 July 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Jul 30, 16:09 UTC
Monitoring - We are no longer observing the intermittent transaction failure from Alrajhi Bank card issuer while submitting the transactions.

We will continue to monitor the same and will post further updates till the restoration of the service.

Thank you for your patience and continued support.
Jul 30, 15:36 UTC
Investigating - We are observing an intermittent decline from the Alrajhi Bank issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Jul 30, 15:04 UTC

Jul 29, 2026

No incidents reported.

Jul 28, 2026

Intermittent latency and timeout detected while submitting the transactions to Mastercard payment gateway service
Resolved - The reposted issue has been resolved in which customers may have experienced intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services between 22:05 - 22:27 UTC, 28 Jul 2026.

Services have been restored and are working as expected.

Thank you for your patience and continued support.
Jul 28, 22:48 UTC
Investigating - We are observing an intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Jul 28, 22:29 UTC

Jul 27, 2026

Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Jul 27, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 11:30 UTC
Scheduled - The team will be performing a scheduled maintenance on Noon Payments infrastructure for the Global, Saudi Arabia, and Egypt production environments between 11:30 - 13:30 Hrs. UTC, 27 July 2026.

During the scheduled maintenance window, customers may experience delays or intermittent disruption in report service while submitting the requests.
Jul 27, 11:25 UTC
Intermittent latency and timeout detected while submitting the transactions to Mastercard payment gateway service- Asia pacific region
Resolved - This incident has been resolved.
Jul 27, 12:20 UTC
Investigating - There was an issue reported that has been resolved in which customers may have experienced the intermittent latency and timeouts while submitting the transactions to Mastercard payment gateway service Asia pacific region between 10:20 Hrs. UTC- 11:05 Hrs UTC, 27 July 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Jul 27, 12:07 UTC
Intermittent checkout failures for Mastercard Checkout Services (MACS)
Resolved - There was an issue with Mastercard Checkout Services (MACS) between 00:00 - 01:30 UTC, 27 July 2026.

During the issue, customers may have experienced intermittent checkout failures.

The Mastercard team confirmed that the services have been restored and are working as expected.

Thank you for your patience and continued support.
Jul 27, 03:43 UTC
Intermittent transaction failure detected from Alrajhi Bank issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from the Alrajhi Bank issuer while submitting the transactions from 22:12 UTC, 26 July to 01:00 Hrs. UTC, 27 July 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Jul 27, 01:40 UTC
Investigating - We are observing an intermittent decline from the Alrajhi Bank issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Jul 26, 22:26 UTC

Jul 26, 2026

Arcot Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Jul 26, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 01:00 UTC
Scheduled - Arcot will be performing a planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 26 July 2026.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period and their teams shall be closely monitoring service performance.

Please refer to the below URL for more information:
https://status.broadcom.com/services/arcot/notices/rnhhozjg1sqnqepx-planned-monthly-maintenance-july-2026
Jul 1, 09:24 UTC
Global Test Environment - Api Services are unavailable
Resolved - The reported issue has been resolved in which customers may have experienced an issue with the API services on Global Test Environment between 04:04 - 04:31 Hrs. UTC, 26 July 2026.

The services have been restored and working as expected.

Thank you for your patience and continued support.
Jul 26, 05:03 UTC
Monitoring - We are no longer observing the issue with the API services on Global Test Environment.

We are continuing to monitor the same and will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Jul 26, 04:45 UTC
Investigating - We are observing an issue with the API services on Global Test Environment.

We are currently investigating the issue on priority.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Jul 26, 04:28 UTC
Mashreq Bank Planned Activity - (21:00 UTC, 25 July 2026 - 04:00 UTC, 26 July 2026)
Completed - The scheduled maintenance has been completed.
Jul 26, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 21:00 UTC
Scheduled - Mashreq Bank will perform a scheduled maintenance activity from 21:00 UTC, 25 July 2026 - 04:00 UTC, 26 July 2026.

During the scheduled maintenance window, customers may experience intermittent failure in the transactions from the Mashreq Bank card issuer.
Jul 23, 20:36 UTC

Jul 25, 2026

Jul 24, 2026

MADA Planned Activity (00:00 UTC - 03:00 UTC, 24 July 2026)
Completed - The scheduled maintenance has been completed.
Jul 24, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 00:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity from 00:00 UTC - 03:00 UTC, 24 July 2026.

During the scheduled maintenance window, customers may experience an intermittent failure in the Banque Saudi Fransi Bank transactions.
Jul 21, 04:23 UTC

Jul 23, 2026

Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Jul 23, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 04:00 UTC
Scheduled - The team will be performing a scheduled maintenance on Noon Payments infrastructure for the Global, Saudi Arabia, and Egypt production environments between 04:00 - 05:00 Hrs. UTC, 23 July 2026.

During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting the requests.
Jul 22, 14:59 UTC

Jul 22, 2026

Intermittent latency and timeout detected while submitting the transactions to Mastercard payment gateway service
Resolved - The reported issue has been resolved in which customers may have experienced the intermittent latency and timeouts while submitting the transactions to Mastercard payment gateway service between 15:20 Hrs. UTC, to 19:28 UTC, 22 July 2026 .

The service has been restored and working as expected.

Thank you for your patience and continued support.
Jul 22, 20:32 UTC
Monitoring - We are no longer observing Intermittent latency and timeout while submitting the transaction to Mastercard payment gateway services from 19:28 UTC, 22 July 2026 .

Mastercard team continues to work towards the restoration.

We are also continuing to monitor the issue and will advise once we receive confirmation from Mastercard about restoration of services.

Thank you for your patience and continued support.
Jul 22, 19:47 UTC
Identified - Mastercard team has identified an intermittent latency and timeout while submitting the transactions.

We will post further updates once we receive the same from the Mastercard team.

Thank you for your patience and continued support
Jul 22, 18:48 UTC
Investigating - We are observing an intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Jul 22, 15:33 UTC
Intermittent latency and timeout detected while submitting the transactions to Mastercard payment gateway service
Resolved - There was an issue reported that has been resolved in which customers may have experienced the intermittent latency and timeouts while submitting the transactions to Mastercard payment gateway service between 13:30 Hrs. UTC, to 13:40 UTC, 22 July 2026 .

The service has been restored and working as expected.

Thank you for your patience and continued support.
Jul 22, 14:57 UTC
Intermittent failure while processing 3DS authentication in transaction detected by Cardinal Commerce
Resolved - The reported issue has been resolved in which customers may have experienced intermittent failure while processing 3DS authentication in transactions between 02:07 - 06:47 UTC, 22 July 2026.

The service has been restored and is working as expected.

Thank you for your patience and continued support.
Jul 22, 08:08 UTC
Monitoring - We conducted further analysis and did not identify any impact to our environment.

Thank you for your patience and continued support.
Jul 22, 06:12 UTC
Investigating - Cardinal Commerce has detected an intermittent failure while processing 3DS authentication in transactions.

Cardinal team is currently investigating to mitigate the issue.

Please refer below URL for more information
https://cardinalcommercecorporation.statuspage.io/incidents/8dhwxg318609

We will post the further notification once we receive it from Cardinal Commerce team.

Thank you for your patience and continued support.
Jul 22, 02:19 UTC
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Jul 22, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 02:00 UTC
Scheduled - The team will be performing a scheduled maintenance on Noon Payments infrastructure for the Global, Saudi Arabia, and Egypt production environments between 02:00 - 04:00 Hrs. UTC, 22 July 2026.

During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting the requests.
Jul 20, 06:22 UTC

Jul 21, 2026

Intermittent latency and timeout detected while submitting the transactions to Mastercard payment gateway service
Resolved - The reported issue has been resolved in which customers may have experienced the intermittent latency and timeouts while submitting the transactions to Mastercard payment gateway service between 13:30 Hrs. UTC, to 20:19 UTC, 21 July 2026 .

The service has been restored and working as expected.

Thank you for your patience and continued support.
Jul 21, 21:51 UTC
Monitoring - We are no longer observing Intermittent latency and timeout while submitting the transaction to Mastercard payment gateway services from 20:10 UTC, 21 July 2026 .

Mastercard team continues to work towards the restoration.

We are also continuing to monitor the issue and will advise once we receive confirmation from Mastercard about restoration of services.

Thank you for your patience and continued support.
Jul 21, 20:56 UTC
Identified - Mastercard team has identified an intermittent latency and failure while submitting the transactions.

We will post further updates once we receive the same from the Mastercard team.

Thank you for your patience and continued support.
Jul 21, 15:49 UTC
Investigating - We are observing an intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Jul 21, 14:55 UTC
MADA Planned Activity (00:30 UTC - 03:00 UTC, 21 July 2026)
Completed - The scheduled maintenance has been completed.
Jul 21, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 00:30 UTC
Scheduled - MADA will be performing a scheduled maintenance activity from 00:30 UTC - 03:00 UTC, 21 July 2026.

During the scheduled maintenance window, customers may experience an intermittent failure in the Gulf International Bank transactions.
Jul 19, 14:11 UTC
MADA Planned Activity (00:00 UTC - 01:00 UTC, 21 July 2026)
Completed - The scheduled maintenance has been completed.
Jul 21, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 00:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity from 00:00 UTC - 01:00 UTC, 21 July 2026.

During the scheduled maintenance window, customers may experience an intermittent failure in the Banque Saudi Fransi Bank transactions.
Jul 19, 18:36 UTC

Jul 20, 2026

Cardinal Commerce planned maintenance activity
Completed - The scheduled maintenance has been completed.
Jul 20, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 12:00 UTC
Scheduled - Cardinal Commerce team will be performing VCAS/Issuer services standard network and database server maintenance from 12:00 Hrs. UTC, 16 July 2026 to 12:00 Hrs. UTC, 20 July 2026.

Customers may experience a few periods of network latency during the maintenance window.

Please refer to the below URL for more details:
https://cardinalcommercecorporation.statuspage.io/incidents/lyljcly2kchz
Jun 27, 05:18 UTC
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