All Systems Operational

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Welcome to the noon payments status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Easiest and fastest way to accept payments for your business. We focus on delivering best in class payment solutions.

Acquirers/Gateways Operational
Authentication Operational
Issuers Operational
Noon Payments - Production Operational
Global - Production Operational
Saudi Arabia - Production Operational
Egypt - Production Operational
Noon Payments - Test Operational
Global - Test Operational
Saudi Arabia - Test Operational
Egypt - Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

MADA Planned Activity (23:00 UTC, 02 November 2026 - 04:00 UTC, 03 November 2026) Nov 2, 2026 23:00 - Nov 3, 2026 04:00 UTC

MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:

Entity Name Start Time End Time
Vision Bank 23:00 UTC, 02 November 2026 04:00 UTC, 03 November 2026
INMA Bank 01:00 UTC, 03 November 2026 02:30 UTC, 03 November 2026

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions
Posted on Nov 02, 2026 - 05:43 UTC

Mastercard Planned Maintenance Activity Nov 3, 2026 17:00-20:00 UTC

The Mastercard team has a planned activity in which they will perform scheduled maintenance for the Mastercard Gateway service in the Asia/Pacific region between 17:00 Hrs. - 20:00 Hrs. UTC, 03 November 2026.

During the scheduled maintenance window, customers may experience an increase in transaction timeouts and/or failed transactions.
Posted on Oct 27, 2026 - 06:39 UTC

MADA Planned Activity (23:00 UTC, 04 November 2026 - 04:00 UTC, 05 November 2026) Nov 4, 2026 23:00 - Nov 5, 2026 04:00 UTC

MADA will be performing a scheduled maintenance activity from 23:00 Hrs. UTC, 04 November 2026 to 04:00 Hrs. UTC, 05 November 2026.

During the scheduled maintenance window, customers may experience an intermittent failure in the Vision bank transactions.
Posted on Nov 02, 2026 - 07:40 UTC

MADA Planned Activity (23:00 UTC, 05 November 2026 - 03:00 UTC, 06 November 2026) Nov 5, 2026 23:00 - Nov 6, 2026 03:00 UTC

MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:

Entity Name Start Time End Time
Alrajhi Bank 23:00 UTC, 05 November 2026 01:00 UTC, 06 November 2026
Vision Bank 23:00 UTC, 05 November 2026 00:00 UTC, 06 November 2026
BSF Bank 00:00 UTC, 06 November 2026 03:00 UTC, 06 November 2026
Albilad Bank 00:00 UTC, 06 November 2026 02:48 UTC, 06 November 2026
SNB Bank 01:00 UTC, 06 November 2026 02:00 UTC, 06 November 2026

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Posted on Nov 02, 2026 - 07:57 UTC

Alrajhi Bank Planned Maintenance Activity Nov 6, 2026 03:45-04:45 UTC

Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 06 November 2026.

Customers may experience 3DS transactions failure during the maintenance window.
Posted on Nov 02, 2026 - 07:26 UTC

MADA Planned Activity (23:00 UTC, 06 November 2026 - 04:00 UTC, 07 November 2026) Nov 6, 2026 23:00 - Nov 7, 2026 04:00 UTC

MADA will be performing a scheduled maintenance activity from 23:00 Hrs. UTC, 06 November 2026 to 04:00 Hrs. UTC, 07 November 2026.

During the scheduled maintenance window, customers may experience an intermittent failure in the Alrajhi bank transactions.
Posted on Nov 02, 2026 - 08:16 UTC

Nov 2, 2026

Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Nov 2, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 12:30 UTC
Scheduled - The team will be performing scheduled maintenance on Noon Payments infrastructure for the Saudi Arabia production environments between 12:30 - 13:30 Hrs. UTC, 02 November 2026.

During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting the requests.
Nov 2, 11:44 UTC
MADA Planned Activity (01:00 - 01:30 UTC, 02 November 2026)
Completed - The scheduled maintenance has been completed.
Nov 2, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 01:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 01:00 - 01:30 UTC, 02 November 2026.

During the scheduled maintenance window, customers may experience an intermittent failure in the INMA bank transactions.
Nov 1, 15:38 UTC

Nov 1, 2026

Intermittent Delays in Mastercard Gateway Settlement Processing
Resolved - The reported service disruption has been resolved in which customers may have experienced an Intermittent delay with settlement across transactions to Mastercard payment gateway service between 05:30 - 13:00 Hrs. UTC, 01 Nov 2026.

The Mastercard team confirmed that service has been restored and is working as expected.

Thank you for your patience and continued support.
Nov 1, 13:34 UTC
Identified - A service disruption has been identified for Mastercard Payment Gateway Services for the Asia/Pacific, Kingdom of Saudi Arabia, North America and Europe regions.

Customers may experience delays with settlement across the transactions.

We will post further updates from Mastercard until the resolution of the issue.

Thank you for your patience and continued support.
Nov 1, 08:35 UTC
Intermittent transaction failure detected from STC issuer Bank
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from STC issuer while submitting the transactions between 09:19 -09:34 Hrs. UTC, 01 Nov 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Nov 1, 09:52 UTC
Monitoring - We are no longer seeing the intermittent declines from STC issuer bank while submitting the transactions.

We are continuing to monitor the issue and will post further updates till the resolution of the same.

Thank you for your patience and continued support.
Nov 1, 09:44 UTC
Investigating - We are observing an intermittent decline from STC issuer bank while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Nov 1, 09:35 UTC

Oct 31, 2026

Intermittent failure detected while submitting the transactions to Mastercard payment gateway service - Saudi Arabia
Resolved - The reported issue has been resolved in which customers may have experienced failures while submitting the transactions to the Mastercard payment gateway service between 16:58 - 18:08 hrs. UTC, 31 October 2026.

The service has been restored and is working as expected.

Thank you for your patience and continued support.
Oct 31, 18:32 UTC
Identified - The Mastercard team has identified a service disruption in the Kingdom of Saudi Arabia (KSA) region gateway for Mastercard Payment Gateway services.

Customers may experience transaction failures while submitting transactions to the Mastercard payment gateway service.

Mastercard teams are urgently working to mitigate the impact.

We will post further updates till resolution of the issue.

Thank you for your patience and continued support.
Oct 31, 17:52 UTC
Investigating - We are observing an intermittent decline from Alinma Bank issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 31, 17:12 UTC
MADA Planned Activity (00:30 - 01:00 UTC, 31 October 2026)
Completed - The scheduled maintenance has been completed.
Oct 31, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 00:30 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 00:30 - 01:00 Hrs. UTC, 31 October 2026.

During the scheduled maintenance window, customers may experience an intermittent failure in the AlRajhi bank transactions.
Oct 29, 13:20 UTC

Oct 30, 2026

Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Oct 30, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 03:45 UTC
Scheduled - Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 30 October 2026.

Customers may experience 3DS transactions failure during the maintenance window.
Oct 26, 02:43 UTC

Oct 29, 2026

Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Oct 29, 17:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 16:15 UTC
Scheduled - The team will be performing scheduled maintenance on Noon Payments infrastructure for the Global and Saudi Arabia production environments between 16:15 - 17:15 Hrs. UTC, 29 October 2026.

During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting the requests.
Oct 29, 15:08 UTC
Intermittent failure detected while submitting the transactions to Mastercard payment gateway service - Saudi Arabia
Resolved - The reported issue has been resolved in which customers may have experienced failures while submitting the transactions to the Mastercard payment gateway service between 14:26 - 15:44 hrs. UTC, 29 October 2026.

The service has been restored and is working as expected.

Thank you for your patience and continued support.
Oct 29, 16:21 UTC
Investigating - We are observing an intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services for the Saudi Arabia region.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 29, 14:45 UTC
Intermittent failure detected while submitting the transactions to Mastercard payment gateway service - Saudi Arabia
Resolved - The reported issue has been resolved in which customers may have experienced failures while submitting the transactions to the Mastercard payment gateway service limited to one or more issuing banks between 01:08 - 05:24 hrs. UTC, 29 October 2026.

The service has been restored and is working as expected.

Thank you for your patience and continued support.
Oct 29, 08:05 UTC
Identified - Mastercard team identified that the issue is outside of their platform that was impacting transactions, limited to one or more issuing banks.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 29, 04:24 UTC
Update - We are still observing an intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services for the Saudi Arabia region.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 29, 04:17 UTC
Investigating - We are observing an intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services for the Saudi Arabia region.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 29, 02:15 UTC
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Oct 29, 04:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 29, 02:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 02:00 UTC
Scheduled - The team will be performing scheduled maintenance on Noon Payments infrastructure for the Global and Saudi Arabia production environments between 02:00 - 04:00 Hrs. UTC, 29 October 2026.

During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting the requests.
Oct 28, 06:49 UTC

Oct 28, 2026

Intermittent latency and timeout detected while submitting the transactions to Mastercard payment gateway service - Saudi Arabia
Resolved - The reported issue has been resolved in which customers may have experienced failures while submitting the transactions to the Mastercard payment gateway service between 13:37 - 14:55 hrs. UTC, 28 October 2026.

The service has been restored and is working as expected.

Thank you for your patience and continued support.
Oct 28, 16:34 UTC
Investigating - We are observing an intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services for the Saudi Arabia region.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 28, 13:49 UTC

Oct 27, 2026

Intermittent transaction failure detected from Alrajhi Bank issuer
Resolved - The reported issue has been resolved in which customers may have experienced the intermittent transaction failure from Alrajhi Bank issuer between 15:26 - 15:56 Hrs. UTC, 27 October 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Oct 27, 16:16 UTC
Monitoring - We are no longer observing the intermittent transaction failure from the Alrajhi Bank issuer while submitting the transactions.

We will continue to monitor the same and will post further updates till the restoration of the service.

Thank you for your patience and continued support.
Oct 27, 16:05 UTC
Investigating - We are observing an intermittent decline from Alrajhi Bank issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 27, 15:43 UTC

Oct 26, 2026

Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Oct 26, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 13:00 UTC
Scheduled - The team will be performing scheduled maintenance on Noon Payments infrastructure for the Global production environment between 13:00 - 14:00 Hrs. UTC, 26 October 2026.

During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting the requests.
Oct 26, 12:09 UTC

Oct 25, 2026

Arcot Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Oct 25, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 01:00 UTC
Scheduled - Arcot will be performing a planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 25 October 2026.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period and their teams shall be closely monitoring service performance.

Please refer to the below URL for more information:
https://status.broadcom.com/services/arcot/notices/5fqxyrxo9nbggmsi-planned-monthly-maintenance-october-2026
Oct 5, 13:14 UTC

Oct 24, 2026

MADA Planned Activity (23:00 UTC, 23 October 2026 - 02:00 UTC, 24 October 2026)
Completed - The scheduled maintenance has been completed.
Oct 24, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 23:00 UTC, 23 October 2026 - 02:00 UTC, 24 October 2026.

During the scheduled maintenance window, customers may experience an intermittent failure in the INMA Bank transactions.
Oct 22, 10:59 UTC

Oct 23, 2026

Intermittent transaction failure detected from Abu Dhabi Islamic Bank issuer
Resolved - The reported issue has been resolved, in which customers may have experienced intermittent declines from Abu Dhabi Islamic Bank issuer while submitting the transactions between 07:58 Hrs. UTC - 10:40 Hrs. UTC, 23 October 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Oct 23, 11:29 UTC
Monitoring - We are no longer seeing the intermittent declines from Abu Dhabi Islamic Bank issuer while submitting the transactions.

We are continuing to monitor and will post further updates till the restoration of the issue.

Thank you for your patience and continued support.
Oct 23, 10:53 UTC
Investigating - We are observing an intermittent decline from Abu Dhabi Islamic Bank issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 23, 09:14 UTC
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Oct 23, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 03:45 UTC
Scheduled - Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 23 October 2026.

Customers may experience 3DS transactions failure during the maintenance window.
Oct 19, 03:50 UTC
Mastercard Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Oct 23, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 01:00 UTC
Scheduled - Mastercard team has a planned activity in which they will perform a scheduled maintenance for Mastercard Gateway service in the Kingdom of Saudi Arabia (KSA) Region between 01:00 Hrs. - 04:00 Hrs. UTC, 23 October 2026.

During the scheduled maintenance window, customers may experience increase in transaction timeouts and/or failed transactions.
Oct 20, 17:24 UTC
MADA Planned Activity (23:00, 22 October 2026 - 02:00 UTC, 23 October 2026)
Completed - The scheduled maintenance has been completed.
Oct 23, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 23:00 UTC, 22 October 2026 - 02:00 UTC, 23 October 2026.

During the scheduled maintenance window, customers may experience an intermittent failure in the Riyad Bank transactions.
Oct 22, 10:39 UTC

Oct 22, 2026

Oct 21, 2026

Intermittent checkout failures for Mastercard Checkout Services (MACS)
Resolved - There was an issue with Mastercard Checkout Services (MACS) between 22:57 - 23:07 Hrs. UTC, 21 October 2026.

During the issue, customers may have experienced intermittent checkout failures.

The Mastercard team confirmed that the services have been restored and are working as expected.

Thank you for your patience and continued support.
Oct 21, 21:47 UTC
Intermittent 3DS transaction failures detected from Egypt issuers
Resolved - We are no longer observing intermittent 3DS authentication failure in transactions from Egypt issuer.

Thank you for your patience and continued support.
Oct 21, 16:30 UTC
Investigating - We are observing intermittent 3DS authentication failure in transactions from Egypt issuers.

We will post further updates till resolution of issue.

Thank you for your patience and continued support.
Oct 21, 13:12 UTC
Intermittent transaction failure detected from Alinma Bank issuer
Resolved - The reported issue has been resolved in which customers may have experienced the intermittent transaction failure from Alinma Bank issuer between 02:51 - 03:40Hrs. UTC, 21 October 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Oct 21, 03:54 UTC
Investigating - We are observing an intermittent decline from Alinma Bank issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 21, 03:02 UTC
MADA Planned Activity (21 October, 00:30 UTC - 21 October, 03:00 UTC)
Completed - The scheduled maintenance has been completed.
Oct 21, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 00:30 UTC
Scheduled - MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:

Entity Name Start Time End Time
GIB Bank 00:30 UTC, 21 October 2026 03:00 UTC, 21 October 2026
INMA Bank 01:00 UTC, 21 October 2026 02:00 UTC, 21 October 2026

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions
Oct 18, 09:53 UTC

Oct 20, 2026

Test Environment - APIM DR Drill Activity
Completed - The scheduled maintenance has been completed.
Oct 20, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 11:00 UTC
Scheduled - The noon payments team will conduct a Disaster Recovery (DR) drill on the KSA Test Environment on 20 October 2026, from 11:00 AM to 12:00 PM UTC.

This drill is a mandatory compliance requirement designed to validate the resilience, recoverability, and continuity of our test systems in the event of an unforeseen disruption.

During the planned failover activity, merchants may experience brief connection interruptions or request timeouts. We will make every effort to minimize any impact on services.
Oct 20, 07:31 UTC

Oct 19, 2026

Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Oct 19, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 11:00 UTC
Scheduled - The team will be performing scheduled maintenance on Noon Payments infrastructure for Saudi Arabia environment between 11:00 - 12:00 Hrs. UTC, 19 October 2026.

During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting the requests.
Oct 19, 09:23 UTC
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