All Systems Operational

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Welcome to the noon payments status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Easiest and fastest way to accept payments for your business. We focus on delivering best in class payment solutions.

Acquirers/Gateways Operational
Authentication Operational
Issuers Operational
Noon Payments - Production Operational
Global - Production Operational
Saudi Arabia - Production Operational
Egypt - Production Operational
Noon Payments - Test Operational
Global - Test Operational
Saudi Arabia - Test Operational
Egypt - Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

MADA Planned Activity (23:00 UTC, 5 May 2026 - 03:00 UTC, 06 May 2026) May 5, 2026 23:00 - May 6, 2026 03:00 UTC

MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:

Entity Name Start Time End Time
National bank of Kuwait 23:00 UTC, 5 May 2026 01:00 UTC, 06 May 2026
QNB 23:00 UTC, 5 May 2026 01:00 UTC, 06 May 2026
Alinma bank 01:00 UTC, 06 May 2026 03:00 UTC, 1 May 2026

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Posted on May 03, 2026 - 07:09 UTC

MADA Planned Activity (23:00 UTC, 7 May 2026 - 09:00 UTC, 08 May 2026) May 7, 2026 23:00 - May 8, 2026 09:00 UTC

MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:

Entity Name Start Time End Time
SNB 01:00 UTC, 08 May 2026 02:00 UTC, 08 May 2026
Riyad Bank 23:00 UTC, 07 May 2026 00:00 UTC, 08 May 2026
SAB 00:00 UTC, 08 May 2026 03:00 UTC, 08 May 2026
Alinma Bank 01:00 UTC, 08 May 2026 03:00 UTC, 08 May 2026
Alrajhi Bank 02:00 UTC, 08 May 2026 04:00 UTC, 08 May 2026
AMEX 05:00 UTC, 08 May 2026 09:00 UTC, 08 May 2026

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Posted on May 03, 2026 - 08:21 UTC

Mastercard Planned Maintenance Activity May 12, 2026 01:00-04:00 UTC

Mastercard team has a planned activity in which they will perform a scheduled maintenance for Mastercard Gateway service in the Kingdom of Saudi Arabia (KSA) Region between 01:00 Hrs. - 04:00 Hrs. UTC, 12 May 2026.

During the scheduled maintenance window, customers may experience increase in transaction timeouts or failed transactions.
Posted on Apr 28, 2026 - 04:10 UTC

Mastercard Planned Maintenance activity May 13, 2026 16:00-20:00 UTC

Mastercard team has a planned activity in which they will perform a scheduled maintenance for Mastercard Gateway service in the Asia Pacific region between 16:00 Hrs. - 20:00 Hrs. UTC, 13 May 2026.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Posted on Apr 28, 2026 - 04:17 UTC
May 3, 2026
MADA Planned Activity (05:00 - 09:00 UTC, 03 May 2026)
Completed - The scheduled maintenance has been completed.
May 3, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 05:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between (05:00 - 09:00 UTC, 03 May 2026.

During the scheduled maintenance window, customers may experience an intermittent failure in the AMEX bank transactions.
Apr 30, 10:33 UTC
May 2, 2026
MADA Planned Activity (01:00 - 04:00 UTC, 02 May 2026)
Completed - The scheduled maintenance has been completed.
May 2, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 01:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 01:00 - 04:00 Hrs. UTC, 02 May 2026.

During the scheduled maintenance window, customers may experience an intermittent failure in the STC bank transactions.
Apr 28, 08:01 UTC
May 1, 2026
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
May 1, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 03:45 UTC
Scheduled - Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 01 May 2026.

Customers may experience 3DS transactions failure during the maintenance window.
Apr 27, 04:20 UTC
MADA Planned Activity (00:00 UTC, 1 May 2026 - 03:00 UTC, 01 May 2026)
Completed - The scheduled maintenance has been completed.
May 1, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 00:00 UTC
Scheduled - MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:

Entity Name Start Time End Time
SAIB Bank 00:00 UTC, 1 May 2026 02:45 UTC, 1 May 2026
Banque Saudi Fransi 00:30 UTC, 1 May 2026 00:35 UTC, 1 May 2026
Riyad Bank 01:00 UTC, 1 May 2026 03:00 UTC, 1 May 2026

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Apr 30, 10:02 UTC
MADA Planned Activity (23:00 UTC, 30 April 2026 - 03:00 UTC, 01 May 2026)
Completed - The scheduled maintenance has been completed.
May 1, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 23:00 UTC
Scheduled - MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Vision Bank 23:00 UTC, 30 April 2026 03:00 UTC, 01 May 2026
Riyad Bank 23:00 UTC, 30 April 2026 00:00 UTC, 01 May 2026
SABB Bank 00:00 UTC, 01 May 2026 03:00 UTC, 01 May 2026

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Apr 28, 07:47 UTC
Intermittent failure while submitting the transactions to Cybersource Payment Gateway
Resolved - The reported issue has been resolved in which customers may have experienced payment processing error messages and delays when attempting to process refunds between 19:24 Hrs. - 20:13 Hrs. UTC, 30 April 2026.

Services have been restored and are working as expected.

Thank you for your patience and continued support.
May 1, 01:58 UTC
Identified - A service disruption has been identified for Cybersource Payment Gateway Services.

Customers may experience payment processing error messages and delays when attempting to process refunds.

We will post further updates from Cybersource until the resolution of the issue.

Thank you for your patience and continued support.
Apr 30, 21:08 UTC
Apr 30, 2026
Intermittent 3DS transaction failures detected from Egypt issuer banks
Resolved - The reported issue has been resolved in which customers may have experienced the intermittent 3DS transaction failure from Egypt issuer banks in specific to the Americana merchant between 21:44 Hrs. - 23:46 Hrs. UTC, 29 April 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support
Apr 30, 00:50 UTC
Monitoring - We are no longer seeing 3DS authentication failure in transactions from Egypt issuer banks specific to the Americana merchant.

We are continuing to monitor the issue and will advise about the restoration of service.

Thank you for your patience and continued support.
Apr 30, 00:03 UTC
Investigating - We are observing intermittent 3DS authentication failure in transactions from Egypt issuer banks in specific to the Americana merchant.

We will post further updates till resolution of issue.

Thank you for your patience and continued support.
Apr 29, 22:37 UTC
Apr 29, 2026
Mastercard Planned Maintenance activity
Completed - The scheduled maintenance has been completed.
Apr 29, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 16:00 UTC
Scheduled - Mastercard team has a planned activity in which they will perform a scheduled maintenance for Mastercard Gateway service in the Asia Pacific region between 16:00 Hrs. - 20:00 Hrs. UTC, 29 April 2026.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Apr 4, 17:06 UTC
Intermittent transaction failure detected from Barraq finance issuers
Resolved - The reported issue has been resolved in which customers may have experienced intermittent decline from the Barraq finance issuer while submitting the transactions between 14:02 Hrs. - 14:29 Hrs. UTC, 29 April 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Apr 29, 14:54 UTC
Investigating - We are observing an intermittent decline from the Barraq finance issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Apr 29, 14:19 UTC
Intermittent failure detected while submitting transactions to Mastercard payment gateway services
Resolved - There was an issue that has been resolved in which customers may have experienced intermittent failures while submitting transactions to the Mastercard payment gateway service between 10:38 - 10:55 hrs. UTC, 29 April 2026.

The Mastercard team confirmed that service has been restored and is working as expected.

Thank you for your patience and continued support.
Apr 29, 11:50 UTC
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Apr 29, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 02:00 UTC
Scheduled - Noon Payments team will perform a scheduled maintenance for the Payment Gateway Services for Global, Saudi Arabia and Egypt production environments between 02:00 - 04:00 Hrs. UTC, 29 April 2026.

During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting requests.
Apr 27, 10:23 UTC
Global Test Environment - Api Services are unavailable
Resolved - The reported issue has been resolved in which customers may have experienced an issue with the API services on Global Test Environment between 01:11 - 01:49 Hrs. UTC, 29 Apr 2026.

The services have been restored and working as expected.

Thank you for your patience and continued support.
Apr 29, 02:05 UTC
Monitoring - We are no longer observing the issue with the API services on Global Test Environment.

We are continuing to monitor the same and will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Apr 29, 01:55 UTC
Investigating - We are observing an issue with the API services on Global Test Environment.

We are currently investigating the issue on priority.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Apr 29, 01:42 UTC
Intermittent 3DS transaction failures detected from Egypt issuer banks
Resolved - The reported issue has been resolved in which customers may have experienced the intermittent 3DS transaction failure from Egypt issuer banks in specific to the Americana merchant between 23:08 Hrs. - 23:44 Hrs. UTC, 28 April 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support
Apr 29, 00:34 UTC
Monitoring - We are no longer seeing 3DS authentication failure in transactions from Egypt issuer banks specific to the Americana merchant.

We are continuing to monitor the issue and will advise about the restoration of service.

Thank you for your patience and continued support.
Apr 29, 00:11 UTC
Investigating - We are observing intermittent 3DS authentication failure in transactions from Egypt issuer banks in specific to the Americana merchant.

We will post further updates till resolution of issue.

Thank you for your patience and continued support.
Apr 28, 23:42 UTC
Apr 28, 2026
Intermittent 3DS transaction failure detected while submitting transactions to Cybersource payment gateway service.
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent 3DS transaction failure while submitting the transactions to Cybersource payment gateway service between 13:16 Hrs. - 17:02 Hrs. UTC, 28 April 2026.

Services have been restored and are working as expected.

Thank you for your patience and continued support.
Apr 28, 17:34 UTC
Monitoring - We are no longer observing intermittent 3DS transaction failure while submitting the transactions to Cybersource payment gateway service.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Apr 28, 17:23 UTC
Investigating - We are observing intermittent 3DS transaction failure while submitting the transactions to Cybersource payment gateway service.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Apr 28, 16:09 UTC
Apr 27, 2026
Intermittent 3DS transaction failure detected from The Saudi National Bank issuer
Resolved - The reported issue has been resolved in which customers may have experienced intermittent 3DS transaction failure from Saudi National Bank issuer between 16:29 Hrs. - 21:30 Hrs. UTC, 27 April 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Apr 27, 22:17 UTC
Update - We are still observing an intermittent 3DS transaction failure from the Saudi national bank issuer.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Apr 27, 18:46 UTC
Investigating - We are observing an intermittent 3DS transaction failure from the Saudi national bank issuer.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Apr 27, 16:59 UTC
Intermittent transaction failure detected from KSA issuers
Resolved - The reported issue has been resolved in which customers may have experienced the intermittent transaction declines from KSA issuer banks between 09:37 - 10:43 Hrs. UTC, 27 April 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Apr 27, 11:13 UTC
Update - We are no longer observing intermittent declines from Alrajhi issuer bank, however declines are still persist for Riyad issuer bank

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Apr 27, 10:42 UTC
Investigating - We are observing an intermittent decline from the KSA issuers (Alrajhi and Riyad Bank) while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Apr 27, 09:52 UTC
Apr 26, 2026
Intermittent 3DS transaction failures detected from Egypt issuer banks
Resolved - The reported issue has been resolved in which customers may have experienced the intermittent 3DS transaction failure from Egypt issuer banks in specific to the Americana merchant between 09:00 - 10:20 Hrs. UTC, 26 April 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Apr 26, 11:48 UTC
Monitoring - We are no longer seeing 3DS authentication failure in transactions from Egypt issuer banks specific to the Americana merchant.

We are continuing to monitor the issue and will advise about the restoration of service.

Thank you for your patience and continued support.
Apr 26, 11:30 UTC
Investigating - We are observing intermittent 3DS authentication failure in transactions from Egypt issuer banks in specific to the Americana merchant.

We will post further updates till resolution of issue.

Thank you for your patience and continued support.
Apr 26, 09:52 UTC
Arcot Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Apr 26, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 01:00 UTC
Scheduled - Arcot will be performing planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 26 April 2026.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period and their teams shall be closely monitoring service performance.

Please refer to the below URL for more information:
https://status.broadcom.com/services/arcot/notices/rjr85sdqw2jc7ax8-arcot-planned-monthly-maintenance-april-2026
Apr 4, 17:24 UTC
Intermittent 3DS transaction failures detected from Egypt issuer banks
Resolved - The reported issue has been resolved in which customers may have experienced the intermittent 3DS transaction failure from Egypt issuer banks in specific to the Americana merchant from 13:40 Hrs. UTC, 25 April 2026 to 00:00 Hrs. UTC, 26 April 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Apr 26, 00:30 UTC
Investigating - We are observing intermittent 3DS authentication failure in transactions from Egypt issuer banks in specific to the Americana merchant.

We will post further updates till resolution of issue.

Thank you for your patience and continued support.
Apr 26, 00:08 UTC
Apr 25, 2026

No incidents reported.

Apr 24, 2026
MADA Planned Activity (23 Apr 2026, 21:00 UTC - 24 Apr 2026, 09:00 UTC )
Completed - The scheduled maintenance has been completed.
Apr 24, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 21:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 23 Apr 2026, 21:00 UTC - 24 Apr 2026, 09:00 UTC.

During the scheduled maintenance window, customers may experience an intermittent failure in the STC bank transactions.
Apr 23, 16:34 UTC
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Apr 24, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 03:45 UTC
Scheduled - Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 24 April 2026.

Customers may experience 3DS transactions failure during the maintenance window.
Apr 20, 02:01 UTC
MADA Planned Activity (00:0 UTC, 24 April 2026 - 04:00 UTC, 24 April 2026)
Completed - The scheduled maintenance has been completed.
Apr 24, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 00:00 UTC
Scheduled - MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Saudi Awwal Bank 00:00 UTC, 24 April 2026 03:00 UTC, 24 April 2026
Gulf International Bank 00:30 UTC, 24 April 2026 04:00 UTC, 24 April 2026

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Apr 23, 18:15 UTC
MADA Planned Activity (24 Apr 2026, 00:30 UTC - 24 Apr 2026, 04:00 UTC )
Completed - The scheduled maintenance has been completed.
Apr 24, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 00:30 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 00:30 UTC, 24 April 2026 - 04:00 UTC, 24 April 2026.

During the scheduled maintenance window, customers may experience an intermittent failure in the Gulf International Bank transactions
Apr 23, 22:54 UTC
MADA Planned Activity (23 Apr 2026, 23:00 UTC - 24 Apr 2026, 03:00 UTC )
Completed - The scheduled maintenance has been completed.
Apr 24, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 23:00 UTC
Scheduled - Mada has a planned maintenance activity for their KDC environment starting from 23:00 hrs. UTC, 23 April 2026 to 03:00 hrs. UTC, 24 April 2026.

During the maintenance window, customers may experience minor interruption on mada services.
Apr 23, 13:18 UTC
Apr 23, 2026
Intermittent latency and failure detected while submitting transactions to Mastercard payment gateway services
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent timeout and authentication failure while submitting transactions to the Mastercard payment gateway service between 22:39 - 23:25 Hrs. UTC, 23 April 2026.

The Mastercard team confirmed that service has been restored and is working as expected.

Thank you for your patience and continued support.
Apr 23, 23:57 UTC
Identified - A service disruption has been identified for Mastercard Payment Gateway Services for the Asia/Pacific regions.

Customers may experience timeouts and authentication failures in transactions.

We will post further updates from Mastercard until the resolution of the issue.

Thank you for your patience and continued support.
Apr 23, 23:04 UTC
Intermittent latency and failure detected while submitting transactions to Mastercard payment gateway services
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent timeout and authentication failure while submitting transactions to the Mastercard payment gateway service between 21:40 - 21:54 Hrs. UTC, 23 April 2026.

The Mastercard team confirmed that service has been restored and is working as expected.

Thank you for your patience and continued support.
Apr 23, 22:22 UTC
Identified - A service disruption has been identified for Mastercard Payment Gateway Services for the Asia/Pacific regions.

Customers may experience timeouts and authentication failures in transactions.

We will post further updates from Mastercard until the resolution of the issue.

Thank you for your patience and continued support.
Apr 23, 22:05 UTC
Apr 22, 2026

No incidents reported.

Apr 21, 2026
Intermittent latency and failure detected while submitting transactions to Mastercard payment gateway services
Resolved - There was a service disruption which has been resolved in which customers may have experienced an intermittent timeout and/or authentication failure while submitting transactions to Mastercard payment gateway service between 09:40 - 10:07 Hrs. UTC, 21 April 2026.

Mastercard team confirmed that service has been restored and working as expected.

Thank you for your patience and continued support.
Apr 21, 12:02 UTC
Mastercard Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Apr 21, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 01:00 UTC
Scheduled - Mastercard team has a planned activity in which they will perform a scheduled maintenance for Mastercard Gateway service in the Kingdom of Saudi Arabia (KSA) Region between 01:00 Hrs. - 04:00 Hrs. UTC, 21 April 2026.

During the scheduled maintenance window, customers may experience increase in transaction timeouts or failed transactions.
Apr 4, 16:49 UTC
MADA Planned Maintenance Activity (23:30 UTC, 19 Apr 2026 - 00:15 UTC, 21 Apr 2026)
Completed - The scheduled maintenance has been completed.
Apr 21, 00:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 23:30 UTC
Scheduled - Mada has a planned maintenance activity for their GDC environment starting from 23:30 Hrs. UTC, 19 April 2026 to 00:15 Hrs. UTC, 21 April 2026.

During the maintenance window, customers may experience intermittent failure in the E-commerce transactions.
Apr 17, 20:21 UTC
Apr 20, 2026
Intermittent latency and timeout detected while submitting the transactions to Mastercard payment gateway service
Resolved - There was an issue that has been resolved in which customers may have experienced an intermittent timeout and authentication failure while submitting transactions to Mastercard payment gateway service between 13:57 - 14:38 Hrs. UTC, 20 April 2026.

Mastercard team confirmed that service has been restored and working as expected.

Thank you for your patience and continued support.
Apr 20, 18:40 UTC
Cardinal Commerce Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Apr 20, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 12:00 UTC
Scheduled - The Cardinal Commerce team will be performing VCAS/Issuer Services Standard Network and Database Server Maintenance from 12:00 UTC, 16 April 2026 to 12:00 UTC, 20 April 2026.

Customer may experience a few periods of network latency during the maintenance window.

Please refer to the below URL for more information:
https://cardinalcommercecorporation.statuspage.io/incidents/4pwc14cpt84v
Apr 4, 18:20 UTC
Apr 19, 2026
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