Mastercard Planned Maintenance activity
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 09, 2025 - 01:00 UTC
Scheduled - The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway in Kingdom of Saudi Arabia region (KSA) between 01:00 - 08:00 Hrs. UTC, 09 December 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Dec 9, 2025 01:00-08:00 UTC
MADA Planned Activity (00:00 - 02:00 UTC 09 Dec 2025)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 09, 2025 - 00:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 00:00 - 02:00 Hrs. UTC, 09 December 2025.

During the scheduled maintenance window, customers may experience an intermittent failure in the Gulf International Bank transactions.
Dec 9, 2025 00:00-02:00 UTC

About This Site

Welcome to the noon payments status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Easiest and fastest way to accept payments for your business. We focus on delivering best in class payment solutions.

Acquirers/Gateways Under Maintenance
Authentication Operational
Issuers Under Maintenance
Noon Payments - Production Operational
Global - Production Operational
Saudi Arabia - Production Operational
Egypt - Production Operational
Noon Payments - Test Operational
Global - Test Operational
Saudi Arabia - Test Operational
Egypt - Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Mastercard Planned Maintenance activity Dec 10, 2025 16:00 - Dec 11, 2025 00:00 UTC

Mastercard team has a planned activity in which they are performing a scheduled maintenance for the Mastercard Gateway & Mastercard Internet Gateway Services (MiGS) in the Asia Pacific region between 16:00 Hrs. UTC, 10 December 2025 to 00:00 Hrs. UTC, 11 December 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failure into the transactions.
Posted on Nov 23, 2025 - 10:30 UTC

MADA Planned Activity (23:00 UTC, 11 December 2025 - 04:00 UTC, 12 December 2025) Dec 11, 2025 23:00 - Dec 12, 2025 04:00 UTC

MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
First Abu Dhabi Bank 23:00 UTC, 11 December 2025 04:00 UTC, 12 December 2025
Saudi National Bank 23:00 UTC, 11 December 2025 01:00 UTC, 12 December 2025
Alrajhi bank 23:00 UTC, 11 December 2025 03:30 UTC, 12 December 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Posted on Dec 08, 2025 - 10:28 UTC
Dec 9, 2025
Mastercard Planned Maintenance activity
Completed - The scheduled maintenance has been completed.
Dec 9, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 23:00 UTC
Scheduled - The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway in Kingdom of Saudi Arabia region (KSA) from 23:00 Hrs. UTC, 08 December 2025 to 00:00 Hrs. UTC, 09 December 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Nov 19, 09:42 UTC
Dec 8, 2025
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Dec 8, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 13:01 UTC
Scheduled - The Noon Payments team will be performing scheduled maintenance on the Payment Gateway Services for the Global, Saudi Arabia & Egypt environment between 13:00 - 15:00 Hrs. UTC, 08 December 2025.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Dec 8, 11:53 UTC
Test Environment - Scheduled maintenance on Noon payments infrastructure [Saudi Arabia Test Endpoints]
Completed - The scheduled maintenance has been completed.
Dec 8, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 13:00 UTC
Scheduled - The Noon Payments team will perform schedule maintenance activity on the Saudi Arabia test endpoints from 13:00 hrs. UTC - 14:00 hrs. UTC, 08 December 2025.

During the scheduled maintenance window, customers may experience an intermittent service disruption into the API's services.
Dec 8, 11:26 UTC
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Dec 8, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 02:00 UTC
Update - Updated Maintenance Notification

The Noon Payments team will be performing scheduled maintenance on the Payment Gateway Services for the Global, Saudi Arabia & Egypt environment between 02:00 Hrs. UTC - 04:00 Hrs. UTC, 08 December 2025.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Dec 5, 12:59 UTC
Scheduled - The Noon Payments team will be performing scheduled maintenance on the Payment Gateway Services for the Global & Saudi Arabia environment between 04:00 Hrs. UTC - 06:00 Hrs. UTC, 08 December 2025.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Dec 5, 05:14 UTC
Dec 7, 2025
Intermittent transaction failure detected from Barraq Finance Company issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from Barraq Finance Company issuer while submitting the transactions between 23:15 -23:37 Hrs. UTC, 06 December 2025.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Dec 7, 00:02 UTC
Monitoring - We are no longer seeing the intermittent declines from Barraq Finance Company issuer while submitting the transactions.

We are continuing to monitor the issue and will post further updates till the resolution of the same.

Thank you for your patience and continued support.
Dec 6, 23:49 UTC
Investigating - We are observing an intermittent decline from Barraq Finance Company card issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Dec 6, 23:29 UTC
Dec 6, 2025
MADA Planned Activity (00:00 - 03:00 UTC 06 Dec 2025)
Completed - The scheduled maintenance has been completed.
Dec 6, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 00:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 00:00 - 03:00 Hrs. UTC, 06 December 2025.

During the scheduled maintenance window, customers may experience an intermittent failure in the BSF bank transactions.
Dec 2, 05:21 UTC
Dec 5, 2025
Intermittent timeout while processing the 3DS authentication into the transactions detected by Cardinal Commerce
Resolved - There was a service disruption with a third party provider Cloudflare (https://www.cloudflarestatus.com/) that may have caused Intermittent timeout while processing the 3DS authentication into the transactions between 8:48 - 9:11 Hrs. UTC, 05 December 2025 has been resolved.

Cardinal Commerce confirmed that service has been restored and working as expected.

Please refer below URL for more information on incident:
https://cardinalcommercecorporation.statuspage.io/incidents/2h35zqljfsbr

Thank you for your patience and continued support.
Dec 5, 10:54 UTC
MADA Planned Activity (23:00 UTC, 04 December 2025 - 07:00 UTC, 05 December 2025)
Completed - The scheduled maintenance has been completed.
Dec 5, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 23:01 UTC
Scheduled - Mada has a planned maintenance activity for their GDC environment starting from 23:00 hrs. UTC, 04 December 2025 to 07:00 hrs. UTC, 05 December 2025.

During the maintenance window, customers may experience intermittent failure in the E-commerce transactions.
Nov 27, 09:16 UTC
MADA Planned Activity (23:00 UTC, 04 December 2025 - 05:00 UTC, 05 December 2025)
Completed - The scheduled maintenance has been completed.
Dec 5, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 23:00 UTC
Scheduled - MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:

Entity Name Start Time End Time
FAB Bank 23:00 UTC, 04 December 2025 05:00 UTC, 05 December 2025
INMA Bank 00:00 UTC, 05 December 2025 04:00 UTC, 05 December 2025
Albilad Bank 00:00 UTC, 05 December 2025 03:00 UTC, 05 December 2025
Riyad Bank 01:00 UTC, 05 December 2025 01:30 UTC, 05 December 2025
Alrajhi Bank 02:30 UTC, 05 December 2025 04:00 UTC, 05 December 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Dec 2, 05:13 UTC
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Dec 5, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 03:45 UTC
Scheduled - Alrajhi Bank will be performing a planned maintenance activity for their production environment between 03:45 - 04:45 hrs. UTC, 05 December 2025.

Customers may experience 3DS transaction failure during the maintenance window.
Dec 2, 08:01 UTC
Dec 4, 2025
Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025
Intermittent transaction failure detected from Emirates NBD issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from the Emirates NBD issuer while submitting the transactions between 14:10 - 15:25 Hrs. UTC, 01 December 2025.

The service has been restored and is working as expected.

Thank you for your patience and continued support.
Dec 1, 15:39 UTC
Investigating - We are observing an intermittent decline from the Emirates NBD issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Dec 1, 14:20 UTC
MADA Planned Activity (04:00 - 04:30 UTC 01 Dec 2025)
Completed - The scheduled maintenance has been completed.
Dec 1, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 04:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 04:00 - 04:30 hrs. UTC, 01 December 2025.

During the scheduled maintenance window, customers may experience an intermittent failure in the AMEX transactions.
Nov 30, 08:21 UTC
Nov 30, 2025
Intermittent 3DS authentication failure detected while submitting transactions to Mastercard Payment Gateway Services
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent 3DS Authentication failure while submitting transactions to Mastercard Payment Gateway Services between 10:45 - 11:23 Hrs. UTC, 30 November 2025.

Mastercard team confirmed that service has been restored and working as expected.

Thank you for your patience and continued support.
Nov 30, 12:37 UTC
Identified - A service degradation has been identified for Mastercard Gateway in North America, Asia Pacific and Kingdom of Saudi Arabia regions.

Customers may experience EMV 3DS Authentication transaction failures from 10:45 Hrs. UTC, 30 November 2025.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Nov 30, 11:50 UTC
Nov 29, 2025

No incidents reported.

Nov 28, 2025
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Nov 28, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 03:45 UTC
Scheduled - Alrajhi Bank will perform a planned maintenance activity for their production environment between 03:45 - 04:45 hrs. UTC, 28 November 2025.

Customers may experience 3DS transaction failure during the maintenance window.
Nov 23, 22:32 UTC
Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

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