All Systems Operational
About This Site
Welcome to the noon payments status page. We use this page to communicate any issues with our products including planned and unplanned outages.
Easiest and fastest way to accept payments for your business. We focus on delivering best in class payment solutions.
Production Environment - Global
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Operational
Acquirers/Gateways Performance
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Operational
Authentication
Operational
Issuers
Operational
Noon Payments Infrastructure
Operational
Production Environment - Saudi Arabia
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Operational
Acquirers/Gateways Performance
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Operational
Authentication
Operational
Issuers
Operational
Noon Payments Infrastructure
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Operational
Production Environment - Egypt
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Operational
Acquirers/Gateways Performance
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Operational
Authentication
Operational
Issuers
Operational
Noon Payments Infrastructure
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Operational
Test Environment
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Operational
Test Environment - Global
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Operational
Test Environment - Saudi Arabia
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Operational
Test Environment - Egypt
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 24, 2025
No incidents reported today.
May 23, 2025
Resolved -
The reported issue has been resolved in which customers may have experienced an intermittent failure and latency while submitting transactions to Mastercard Saudi Arabia Payment Gateway services between 10:32 - 11:30 UTC, 23 May 2025.
The Mastercard team confirmed that the service has been restored and is working as expected.
Thank you for your patience and continued support.
May 23, 12:14 UTC
The Mastercard team confirmed that the service has been restored and is working as expected.
Thank you for your patience and continued support.
May 23, 12:14 UTC
Monitoring -
We are no longer observing latency and failure while submitting transactions to the Mastercard Payment Gateway - Saudi Arabia.
We are continuing to monitor the issue and will advise once we receive confirmation from the Mastercard team about the restoration of services.
Thank you for your patience and continued support.
May 23, 11:47 UTC
We are continuing to monitor the issue and will advise once we receive confirmation from the Mastercard team about the restoration of services.
Thank you for your patience and continued support.
May 23, 11:47 UTC
Identified -
A service disruption has been identified for Mastercard Saudi Arabia Payment Gateway.
The Mastercard team is working to resolve the issue on priority.
Customers may experience intermittent latency and error while submitting transactions to the Mastercard Payment Gateway service - Saudi Arabia.
We will post further updates from Mastercard till resolution of the issue.
Thank you for your patience and continued support.
May 23, 11:05 UTC
The Mastercard team is working to resolve the issue on priority.
Customers may experience intermittent latency and error while submitting transactions to the Mastercard Payment Gateway service - Saudi Arabia.
We will post further updates from Mastercard till resolution of the issue.
Thank you for your patience and continued support.
May 23, 11:05 UTC
Investigating -
We are observing intermittent failure in transactions starting at 10:32 UTC, 23 May 2025
We are currently investigating the issue.
We will post further updates till resolution of issue.
Thank you for your patience and continued support.
May 23, 10:53 UTC
We are currently investigating the issue.
We will post further updates till resolution of issue.
Thank you for your patience and continued support.
May 23, 10:53 UTC
Completed -
The scheduled maintenance has been completed.
May 23, 11:00 UTC
May 23, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 08:00 UTC
May 23, 08:00 UTC
Scheduled -
MADA will be performing a planned maintenance activity between 08:00 - 11:00 UTC, 23 May 2025.
During the scheduled maintenance window, customers may experience an intermittent failure into the AMEX transactions
May 22, 14:52 UTC
During the scheduled maintenance window, customers may experience an intermittent failure into the AMEX transactions
May 22, 14:52 UTC
Completed -
The scheduled maintenance has been completed.
May 23, 04:45 UTC
May 23, 04:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 03:45 UTC
May 23, 03:45 UTC
Scheduled -
Alrajhi Bank will perform a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 23 May 2025.
Customers may experience 3DS transaction failure during the maintenance window.
May 19, 01:10 UTC
Customers may experience 3DS transaction failure during the maintenance window.
May 19, 01:10 UTC
Completed -
The scheduled maintenance has been completed.
May 23, 01:45 UTC
May 23, 01:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 01:30 UTC
May 23, 01:30 UTC
Scheduled -
MADA will be performing a scheduled maintenance activity between 01:30 - 01:45 Hrs. UTC, 23 May 2025.
During the scheduled maintenance window, customers may experience intermittent failure in transactions from Banque Saudi Fransi.
May 22, 13:25 UTC
During the scheduled maintenance window, customers may experience intermittent failure in transactions from Banque Saudi Fransi.
May 22, 13:25 UTC
Completed -
The scheduled maintenance has been completed.
May 23, 01:00 UTC
May 23, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 23:00 UTC
May 22, 23:00 UTC
Scheduled -
Mada has a planned maintenance activity for their GDC environment starting from 23:00 UTC 22 May 2025 - 01:00 UTC 23 May 2025.
During the maintenance window, customers may experience intermittent failure in the E-commerce transactions.
May 15, 13:11 UTC
During the maintenance window, customers may experience intermittent failure in the E-commerce transactions.
May 15, 13:11 UTC
Completed -
The scheduled maintenance has been completed.
May 23, 00:30 UTC
May 23, 00:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 00:00 UTC
May 23, 00:00 UTC
Scheduled -
MADA will be performing a scheduled maintenance activity between 00:00 - 00:30 Hrs. UTC, 23 May 2025.
During the scheduled maintenance window, customers may experience intermittent failure into the transactions from National Bank of Kuwait.
May 18, 13:06 UTC
During the scheduled maintenance window, customers may experience intermittent failure into the transactions from National Bank of Kuwait.
May 18, 13:06 UTC
May 22, 2025
Completed -
The scheduled maintenance has been completed.
May 22, 00:00 UTC
May 22, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 16:00 UTC
May 21, 16:00 UTC
Scheduled -
Mastercard teams will perform scheduled maintenance for Mastercard Gateway and Mastercard Internet Gateway Service (MiGS) in the Asia Pacific Region from 16:00 Hrs. UTC, 21 May 2025 to 00:00 Hrs. UTC, 22 May 2025.
During the scheduled maintenance window, customers may experience an intermittent service disruption in the application.
May 13, 14:05 UTC
During the scheduled maintenance window, customers may experience an intermittent service disruption in the application.
May 13, 14:05 UTC
May 21, 2025
Completed -
The scheduled maintenance has been completed.
May 21, 10:30 UTC
May 21, 10:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 03:30 UTC
May 21, 03:30 UTC
Scheduled -
The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway and Regional Service Center in Kingdom of Saudi Arabia (KSA) region between 03:30 hrs. UTC - 10:30 hrs. UTC, 21 May 2025.
During the scheduled maintenance window, customers may experience an intermittent service disruption to the application.
May 17, 05:26 UTC
During the scheduled maintenance window, customers may experience an intermittent service disruption to the application.
May 17, 05:26 UTC
Completed -
The scheduled maintenance has been completed.
May 21, 04:00 UTC
May 21, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 02:01 UTC
May 21, 02:01 UTC
Scheduled -
Noon Payments team will be performing scheduled maintenance on the Payment Gateway Services between 02:00 - 04:00 Hrs. UTC, 21 May 2025.
During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
May 20, 06:55 UTC
During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
May 20, 06:55 UTC
Completed -
The scheduled maintenance has been completed.
May 21, 03:00 UTC
May 21, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 02:00 UTC
May 21, 02:00 UTC
Scheduled -
The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway in the Kingdom of Saudi Arabia (KSA) Region between 02:00 - 3:00 Hrs. UTC, 21 May 2025.
During the scheduled maintenance window, customers may experience an intermittent service disruption to the application.
May 16, 03:56 UTC
During the scheduled maintenance window, customers may experience an intermittent service disruption to the application.
May 16, 03:56 UTC
May 20, 2025
Completed -
The scheduled maintenance has been completed.
May 20, 05:00 UTC
May 20, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:00 UTC
May 19, 21:00 UTC
Scheduled -
Neoleap payment gateway has a planned maintenance activity from 21:00 UTC, 19 May 2025 to 05:00 UTC, 20 May 2025.
During the scheduled maintenance window, customers may experience fluctuation in online transactions and payment gateway services.
May 8, 05:52 UTC
During the scheduled maintenance window, customers may experience fluctuation in online transactions and payment gateway services.
May 8, 05:52 UTC
Completed -
The scheduled maintenance has been completed.
May 20, 04:00 UTC
May 20, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 23:00 UTC
May 19, 23:00 UTC
Scheduled -
MADA will be performing a scheduled maintenance activity from 23:00 UTC, 19 May 2025 to 04:00 UTC, 20 May 2025.
During the scheduled maintenance window, customers may experience intermittent failure into the transactions from Vision Bank.
May 19, 18:04 UTC
During the scheduled maintenance window, customers may experience intermittent failure into the transactions from Vision Bank.
May 19, 18:04 UTC
Completed -
The scheduled maintenance has been completed.
May 20, 03:01 UTC
May 20, 03:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 23:00 UTC
May 19, 23:00 UTC
Scheduled -
MADA will be performing a scheduled maintenance activity from 23:00 UTC, 19 May 2025 to 03:00 UTC, 20 May 2025.
During the scheduled maintenance window, customers may experience intermittent failure into the transactions from Arab National Bank.
May 19, 20:24 UTC
During the scheduled maintenance window, customers may experience intermittent failure into the transactions from Arab National Bank.
May 19, 20:24 UTC
Completed -
The scheduled maintenance has been completed.
May 20, 03:00 UTC
May 20, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:01 UTC
May 19, 21:01 UTC
Scheduled -
MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:
Entity Name Start Time End Time
Alrajhi pay 21:00 UTC, 19 May 2025 01:00 UTC, 20 May 2025
Alrajhi Bank 23:00 UTC, 19 May 2025 01:00 UTC, 20 May 2025
Gulf International bank 00:30 UTC, 20 May 2025 03:00 UTC, 20 May 2025
During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
May 19, 01:42 UTC
Entity Name Start Time End Time
Alrajhi pay 21:00 UTC, 19 May 2025 01:00 UTC, 20 May 2025
Alrajhi Bank 23:00 UTC, 19 May 2025 01:00 UTC, 20 May 2025
Gulf International bank 00:30 UTC, 20 May 2025 03:00 UTC, 20 May 2025
During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
May 19, 01:42 UTC
May 19, 2025
Completed -
The scheduled maintenance has been completed.
May 19, 12:00 UTC
May 19, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 12:00 UTC
May 15, 12:00 UTC
Scheduled -
Cardinal Commerce team will be performing VCAS/Issuer Services Standard Network and Database Server Maintenance from 12:00 Hrs. UTC, 15 May 2025 to 12:00 Hrs. UTC, 19 May 2025.
Customers may experience a few periods of network latency during the maintenance window.
Please refer to the below URL for more information:
https://cardinalcommercecorporation.statuspage.io/incidents/wsbvj5qkmvsj
May 2, 12:37 UTC
Customers may experience a few periods of network latency during the maintenance window.
Please refer to the below URL for more information:
https://cardinalcommercecorporation.statuspage.io/incidents/wsbvj5qkmvsj
May 2, 12:37 UTC
May 18, 2025
Completed -
The scheduled maintenance has been completed.
May 18, 04:00 UTC
May 18, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 23:00 UTC
May 17, 23:00 UTC
Scheduled -
MADA will be performing a scheduled maintenance activity from 23:00 Hrs. UTC, 17 May 2025 to 04:00 Hrs. UTC, 18 May 2025.
During the scheduled maintenance window, customers may experience intermittent failure into the transactions from First Abu Dhabi Bank.
May 12, 11:30 UTC
During the scheduled maintenance window, customers may experience intermittent failure into the transactions from First Abu Dhabi Bank.
May 12, 11:30 UTC
Completed -
The scheduled maintenance has been completed.
May 18, 01:00 UTC
May 18, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 22:00 UTC
May 17, 22:00 UTC
Scheduled -
Mashreq Bank will be performing a scheduled maintenance activity from 22:00 UTC, 17 May 2025 - 01:00 UTC, 18 May 2025.
During the scheduled maintenance window, customers may experience intermittent failure in the transactions from the Mashreq Bank card issuer.
May 16, 13:20 UTC
During the scheduled maintenance window, customers may experience intermittent failure in the transactions from the Mashreq Bank card issuer.
May 16, 13:20 UTC
Completed -
The scheduled maintenance has been completed.
May 18, 00:15 UTC
May 18, 00:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 00:00 UTC
May 18, 00:00 UTC
Scheduled -
MADA will be performing a scheduled maintenance activity between 00:00 - 00:15 Hrs. UTC, 18 May 2025.
During the scheduled maintenance window, customers may experience intermittent failure into the transactions from Banque Saudi Fransi.
May 16, 03:46 UTC
During the scheduled maintenance window, customers may experience intermittent failure into the transactions from Banque Saudi Fransi.
May 16, 03:46 UTC
May 17, 2025
Completed -
The scheduled maintenance has been completed.
May 17, 04:00 UTC
May 17, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 00:30 UTC
May 17, 00:30 UTC
Scheduled -
MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:
Entity Name Start Time End Time
Riyad Bank 00:30 UTC, 17 May 2025 01:00 UTC, 17 May 2025
Saudi Awwal Bank 01:00 UTC, 17 May 2025 04:00 UTC, 17 May 2025
Albilad Bank 02:00 UTC, 17 May 2025 03:00 UTC, 17 May 2025
During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
May 12, 11:26 UTC
Entity Name Start Time End Time
Riyad Bank 00:30 UTC, 17 May 2025 01:00 UTC, 17 May 2025
Saudi Awwal Bank 01:00 UTC, 17 May 2025 04:00 UTC, 17 May 2025
Albilad Bank 02:00 UTC, 17 May 2025 03:00 UTC, 17 May 2025
During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
May 12, 11:26 UTC
May 16, 2025
Completed -
The scheduled maintenance has been completed.
May 16, 23:30 UTC
May 16, 23:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 23:00 UTC
May 16, 23:00 UTC
Scheduled -
MADA will be performing a scheduled maintenance activity between 23:00 - 23:30 Hrs. UTC, 16 May 2025.
During the scheduled maintenance window, customers may experience intermittent failure into the transactions from Riyad Bank.
May 12, 11:16 UTC
During the scheduled maintenance window, customers may experience intermittent failure into the transactions from Riyad Bank.
May 12, 11:16 UTC
Resolved -
The reported issue has been resolved in which customers may have experienced an intermittent failure while submitting the transactions to the Apple Pay payment gateway between 15:14 UTC - 17:01 UTC 16 May 2025.
The service has been restored and is working as expected.
Thank you for your patience and continued support.
May 16, 18:30 UTC
The service has been restored and is working as expected.
Thank you for your patience and continued support.
May 16, 18:30 UTC
Monitoring -
We are no longer seeing intermittent failure while submitting the transactions to the Apple Pay payment gateway.
We are continuing to monitor the issue and will advise about the restoration of service.
Thank you for your patience and continued support.
May 16, 18:14 UTC
We are continuing to monitor the issue and will advise about the restoration of service.
Thank you for your patience and continued support.
May 16, 18:14 UTC
Identified -
The Apple Pay team has identified an issue with the service
The Apple Pay team is urgently working to mitigate the issue and to restore services for all the customers.
Please refer to the below link for more details about the incident.
https://www.apple.com/support/systemstatus/
We will post further updates from Apple Pay till resolution of the issue.
Thank you for your patience and continued support.
May 16, 17:35 UTC
The Apple Pay team is urgently working to mitigate the issue and to restore services for all the customers.
Please refer to the below link for more details about the incident.
https://www.apple.com/support/systemstatus/
We will post further updates from Apple Pay till resolution of the issue.
Thank you for your patience and continued support.
May 16, 17:35 UTC
Investigating -
We are observing an intermittent failure while submitting the transactions to the Apple Pay payment gateway.
We will post further updates until the resolution of the issue.
Thank you for your patience and continued support.
May 16, 17:21 UTC
We will post further updates until the resolution of the issue.
Thank you for your patience and continued support.
May 16, 17:21 UTC
Completed -
The scheduled maintenance has been completed.
May 16, 04:45 UTC
May 16, 04:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 03:45 UTC
May 16, 03:45 UTC
Scheduled -
Alrajhi Bank will perform a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 16 May 2025.
Customers may experience 3DS transaction failure during the maintenance window.
May 11, 23:10 UTC
Customers may experience 3DS transaction failure during the maintenance window.
May 11, 23:10 UTC
Completed -
The scheduled maintenance has been completed.
May 16, 04:00 UTC
May 16, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 21:00 UTC
May 15, 21:00 UTC
Scheduled -
MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:
Entity Name Start Time End Time
National Bank of Kuwait 21:00 UTC, 15 May 2025 04:00 UTC, 16 May 2025
Saudi National Bank 23:00 UTC, 15 May 2025 04:00 UTC, 16 May 2025
Saudi Awwal Bank 01:00 UTC, 16 May 2025 03:00 UTC, 16 May 2025
During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
May 12, 11:01 UTC
Entity Name Start Time End Time
National Bank of Kuwait 21:00 UTC, 15 May 2025 04:00 UTC, 16 May 2025
Saudi National Bank 23:00 UTC, 15 May 2025 04:00 UTC, 16 May 2025
Saudi Awwal Bank 01:00 UTC, 16 May 2025 03:00 UTC, 16 May 2025
During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
May 12, 11:01 UTC
Completed -
The scheduled maintenance has been completed.
May 16, 01:00 UTC
May 16, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 23:00 UTC
May 15, 23:00 UTC
Scheduled -
Mada has a planned maintenance activity for their GDC environment starting from 23:00 UTC 15 May 2025 - 01:00 UTC 16 May 2025.
During the maintenance window, customers may experience intermittent failure in the E-commerce transactions.
May 15, 13:02 UTC
During the maintenance window, customers may experience intermittent failure in the E-commerce transactions.
May 15, 13:02 UTC
May 15, 2025
Completed -
The scheduled maintenance has been completed.
May 15, 23:59 UTC
May 15, 23:59 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 12:00 UTC
May 12, 12:00 UTC
Scheduled -
Cardinal Commerce team will be performing Centinel and Max Standard Network and Database Server maintenance from 12:00 Hrs. UTC, 12 May 2025 to 23:59 Hrs. UTC, 15 May 2025.
Customer may experience a few periods of network latency during the maintenance window.
Please refer below URL for more information:
https://cardinalcommercecorporation.statuspage.io/incidents/kwv9x32p2ckh
May 2, 12:34 UTC
Customer may experience a few periods of network latency during the maintenance window.
Please refer below URL for more information:
https://cardinalcommercecorporation.statuspage.io/incidents/kwv9x32p2ckh
May 2, 12:34 UTC
Completed -
The scheduled maintenance has been completed.
May 15, 01:00 UTC
May 15, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:00 UTC
May 14, 23:00 UTC
Scheduled -
MADA will be performing a scheduled maintenance activity from 23:00 Hrs. UTC, 14 May 2025 to 01:00 Hr. UTC, 15 May 2025.
During the scheduled maintenance window, customers may experience intermittent failure into the transactions from First Abu Dhabi Bank.
May 11, 10:41 UTC
During the scheduled maintenance window, customers may experience intermittent failure into the transactions from First Abu Dhabi Bank.
May 11, 10:41 UTC
May 14, 2025
May 13, 2025
Resolved -
A service disruption has been identified by the Mastercard Payment Gateway Services between 18:24 - 18:34 UTC, 13 May 2025.
During the issue customers may have experienced the increase in transaction timeouts and/or failed transactions.
The Mastercard team has confirmed that the services have been restored and are working as expected.
Thank you for your patience and continued support.
May 13, 19:03 UTC
During the issue customers may have experienced the increase in transaction timeouts and/or failed transactions.
The Mastercard team has confirmed that the services have been restored and are working as expected.
Thank you for your patience and continued support.
May 13, 19:03 UTC
Completed -
The scheduled maintenance has been completed.
May 13, 10:30 UTC
May 13, 10:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 03:30 UTC
May 13, 03:30 UTC
Scheduled -
The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway in the Kingdom of Saudi Arabia (KSA) Region between 03:30 Hrs. - 10:30 Hrs. UTC, 13 May 2025.
During the scheduled maintenance window, customers may experience an intermittent service disruption to the application.
May 5, 12:56 UTC
During the scheduled maintenance window, customers may experience an intermittent service disruption to the application.
May 5, 12:56 UTC
Completed -
The scheduled maintenance has been completed.
May 13, 03:00 UTC
May 13, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 01:00 UTC
May 13, 01:00 UTC
Scheduled -
MADA will be performing a scheduled maintenance activity between 01:00 - 03:00 Hrs. UTC, 13 May 2025.
During the scheduled maintenance window, customers may experience intermittent failure into the transactions from Aljazira Bank.
May 12, 10:50 UTC
During the scheduled maintenance window, customers may experience intermittent failure into the transactions from Aljazira Bank.
May 12, 10:50 UTC
Completed -
The scheduled maintenance has been completed.
May 13, 03:00 UTC
May 13, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 02:00 UTC
May 13, 02:00 UTC
Scheduled -
The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway in the Kingdom of Saudi Arabia (KSA) Region between 02:00 Hrs. - 03:00 Hrs. UTC, 13 May 2025.
During the scheduled maintenance window, customers may experience an intermittent service disruption to the application.
May 5, 12:49 UTC
During the scheduled maintenance window, customers may experience an intermittent service disruption to the application.
May 5, 12:49 UTC
Completed -
The scheduled maintenance has been completed.
May 13, 00:00 UTC
May 13, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 23:00 UTC
May 12, 23:00 UTC
Scheduled -
MADA will be performing a scheduled maintenance activity from 23:00 Hrs. UTC, 12 May 2025 to 00:00 Hr. UTC, 13 May 2025.
During the scheduled maintenance window, customers may experience intermittent failure into the transactions from D360 Bank.
May 12, 10:43 UTC
During the scheduled maintenance window, customers may experience intermittent failure into the transactions from D360 Bank.
May 12, 10:43 UTC
May 12, 2025
Resolved -
The reported issue has been resolved in which customers may have experienced an intermittent decline from STC Pay (non-banking issuer) while submitting the transactions between 15:01 - 15:25 Hrs. UTC, 12 May 2025.
The service has been restored and working as expected.
Thank you for your patience and continued support.
May 12, 15:41 UTC
The service has been restored and working as expected.
Thank you for your patience and continued support.
May 12, 15:41 UTC
Identified -
We are observing intermittent declines from STC Pay (non-banking issuer) while submitting the transactions.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
May 12, 15:20 UTC
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
May 12, 15:20 UTC
Completed -
The scheduled maintenance has been completed.
May 12, 01:00 UTC
May 12, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 23:00 UTC
May 11, 23:00 UTC
Scheduled -
MADA will be performing a scheduled maintenance activity from 23:00 Hrs. UTC, 11 May 2025 to 01:00 Hr. UTC, 12 May 2025.
During the scheduled maintenance window, customers may experience intermittent failure in the transactions from STC Bank.
May 11, 10:24 UTC
During the scheduled maintenance window, customers may experience intermittent failure in the transactions from STC Bank.
May 11, 10:24 UTC
May 11, 2025
Resolved -
The reported issue has been resolved in which customers may have experienced an intermittent 3ds authentication failure from Emirates NBD bank card issuer while submitting the transactions between 16:35 - 17:21 Hrs. UTC, 11 May 2025.
The service has been restored and working as expected.
Thank you for your patience and continued support.
May 11, 17:47 UTC
The service has been restored and working as expected.
Thank you for your patience and continued support.
May 11, 17:47 UTC
Monitoring -
We are no longer seeing 3ds authentication failure from Emirates NBD bank card issuer while submitting the transactions.
We are continuing to monitor the issue and will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
May 11, 17:34 UTC
We are continuing to monitor the issue and will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
May 11, 17:34 UTC
Identified -
We are observing an intermittent 3DS authentication failure in the transactions from the Emirates NBD Bank issuer.
We will post further updates till resolution of the issue.
Thank you for your patience and continued support.
May 11, 16:43 UTC
We will post further updates till resolution of the issue.
Thank you for your patience and continued support.
May 11, 16:43 UTC
Completed -
The scheduled maintenance has been completed.
May 11, 09:00 UTC
May 11, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 01:00 UTC
May 11, 01:00 UTC
Scheduled -
Arcot team will be performing a planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 11 May 2025.
During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.
The Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period, and their team shall be closely monitoring the service performance.
Please refer to the below URLs for more information:
https://status.broadcom.com/services/arcot/notices/qbo6npp1okpwbjub-arcot-planned-monthly-maintenance-may-2025
May 2, 07:12 UTC
During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.
The Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period, and their team shall be closely monitoring the service performance.
Please refer to the below URLs for more information:
https://status.broadcom.com/services/arcot/notices/qbo6npp1okpwbjub-arcot-planned-monthly-maintenance-may-2025
May 2, 07:12 UTC
Completed -
The scheduled maintenance has been completed.
May 11, 04:00 UTC
May 11, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 23:00 UTC
May 10, 23:00 UTC
Scheduled -
MADA will be performing a scheduled maintenance activity from 23:00 Hrs. UTC, 10 May 2025 to 4:00 Hrs. UTC, 11 May 2025.
During the scheduled maintenance window, customers may experience intermittent failure in the transactions from First Abu Dhabi Bank.
May 6, 00:39 UTC
During the scheduled maintenance window, customers may experience intermittent failure in the transactions from First Abu Dhabi Bank.
May 6, 00:39 UTC
Completed -
The scheduled maintenance has been completed.
May 11, 03:00 UTC
May 11, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 23:00 UTC
May 10, 23:00 UTC
Scheduled -
MADA will perform a scheduled maintenance activity between 23:00 Hrs. UTC, 10 May 2025 - 03:00 Hrs. UTC, 11 May 2025.
During the scheduled maintenance window, customers may experience intermittent failure in the transactions from Saudi Awwal Bank.
May 8, 11:42 UTC
During the scheduled maintenance window, customers may experience intermittent failure in the transactions from Saudi Awwal Bank.
May 8, 11:42 UTC
May 10, 2025
Completed -
The scheduled maintenance has been completed.
May 10, 02:00 UTC
May 10, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 01:00 UTC
May 10, 01:00 UTC
Scheduled -
MADA will be performing a scheduled maintenance activity between 01:00 - 02:00 Hrs. UTC, 10 May 2025.
During the scheduled maintenance window, customers may experience intermittent failure in the transactions from Saudi Awwal Bank.
May 6, 00:36 UTC
During the scheduled maintenance window, customers may experience intermittent failure in the transactions from Saudi Awwal Bank.
May 6, 00:36 UTC
Completed -
The scheduled maintenance has been completed.
May 10, 00:00 UTC
May 10, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 22:30 UTC
May 9, 22:30 UTC
Scheduled -
Mashreq Bank will perform a scheduled maintenance activity from 22:30 UTC, 09 May 2025 - 00:00 UTC, 10 May 2025.
During the scheduled maintenance window, customers may experience intermittent failure in the transactions from the Mashreq Bank card issuer.
May 9, 02:29 UTC
During the scheduled maintenance window, customers may experience intermittent failure in the transactions from the Mashreq Bank card issuer.
May 9, 02:29 UTC