All Systems Operational

About This Site

Welcome to the noon payments status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Easiest and fastest way to accept payments for your business. We focus on delivering best in class payment solutions.

Acquirers/Gateways ? Operational
Authentication ? Operational
Issuers ? Operational
Noon Payments - Production ? Operational
Global - Production Operational
Saudi Arabia - Production Operational
Egypt - Production Operational
Noon Payments - Test ? Operational
Global - Test Operational
Saudi Arabia - Test Operational
Egypt - Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Alrajhi Bank Planned Maintenance Activity Oct 17, 2025 03:45-04:45 UTC

Alrajhi Bank will perform a planned maintenance activity for their production environment between 03:45 - 04:45 hrs. UTC, 17 October 2025.

Customers may experience 3DS transaction failure during the maintenance window.

Posted on Oct 13, 2025 - 01:41 UTC

Arcot Planned Maintenance Activity Oct 26, 2025 01:00-09:00 UTC

The Arcot team will be performing a planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 26 October 2025.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

The Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period, and their team shall be closely monitoring the service performance.

Please refer to the below URLs for more information:
https://status.broadcom.com/services/arcot/notices/9kvudrkkhamyc64j-arcot-planned-monthly-maintenance-october-2025

Posted on Sep 24, 2025 - 06:20 UTC
Oct 14, 2025

No incidents reported today.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025
Completed - The scheduled maintenance has been completed.
Oct 11, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 01:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 01:00 - 05:00 UTC, 11 Oct 2025.

During the scheduled maintenance window, customers may experience an intermittent failure in the Riyad Bank transactions.

Oct 10, 03:47 UTC
Oct 10, 2025
Completed - The scheduled maintenance has been completed.
Oct 10, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 22:00 UTC
Scheduled - Oman Arab Bank payment gateway team will be performing a DR drill activity on their gateway from 22:00 Hrs. UTC, 09 October 2025 to 22:00 Hrs. UTC, 10 October 2025.

During the maintenance window, customers may experience an intermittent failure into the transactions during the fail-over of activity .

Oct 9, 12:47 UTC
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent latency and timeout while submitting the transactions to Cybersource payment gateway service between 12:17 - 12:43 UTC, 10 October 2025.

Thank you for your patience and continued support.

Oct 10, 13:03 UTC
Investigating - We are observing an intermitent latency and timeout while submitting the transactions to Cybersource payment gateway service.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.

Oct 10, 12:43 UTC
Completed - The scheduled maintenance has been completed.
Oct 10, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 03:45 UTC
Scheduled - Alrajhi Bank will perform a planned maintenance activity for their production environment between 03:45 - 04:45 hrs. UTC, 10 October 2025.

Customers may experience 3DS transaction failure during the maintenance window.

Oct 6, 02:10 UTC
Completed - The scheduled maintenance has been completed.
Oct 10, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 23:00 UTC
Scheduled - Mada has a planned maintenance activity for their GDC environment starting from 23:00 UTC 09 October 2025 to 03:00 UTC 10 October 2025.

During the maintenance window, customers may experience intermittent failure in the E-commerce transactions.

Oct 8, 15:32 UTC
Completed - The scheduled maintenance has been completed.
Oct 10, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Arab National Bank 23:00 UTC, 09 October 2025 01:00 UTC, 10 October 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.

Oct 7, 06:53 UTC
Oct 9, 2025
Completed - The scheduled maintenance has been completed.
Oct 9, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 04:30 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 04:30 - 05:00 UTC, 09 Oct 2025.

During the scheduled maintenance window, customers may experience an intermittent failure into the American Express transactions.

Oct 5, 14:28 UTC
Oct 8, 2025
Completed - The scheduled maintenance has been completed.
Oct 8, 05:30 UTC
Update - Please be informed that the current activity is again being extended by 30 minutes till 5:30 Hrs., 08 Oct 2025.

Sorry for the inconvenience. We appreciate your cooperation and will notify once the activity is completed.

Thank you for your patience and continued support.

Oct 8, 05:09 UTC
Update - Please be informed that the current activity is being extended by 30 minutes till 5:00 Hrs., 08 Oct 2025.

We appreciate your cooperation and will notify once the activity is completed.

Thank you for your patience and continued support.

Oct 8, 04:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 02:00 UTC
Scheduled - Noon Payments team will be performing a scheduled maintenance on the Payment Gateway Services for Global & Saudi Arabia environment between 02:00 - 04:30 Hrs. UTC, 08 October 2025.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.

Oct 7, 05:28 UTC
Completed - The scheduled maintenance has been completed.
Oct 8, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 04:30 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 04:30 - 05:00 UTC, 08 Oct 2025.

During the scheduled maintenance window, customers may experience an intermittent failure into the American Express transactions.

Oct 5, 14:19 UTC
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from the Alinma Bank card issuer while submitting the transactions between 05:54 Hrs. UTC - 06:54 Hrs. UTC, 08 October 2025.

The service has been restored and is working as expected.

Thank you for your patience and continued support.

Oct 8, 03:19 UTC
Investigating - We are observing an intermittent decline from the Alinma Bank card issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.

Oct 8, 02:18 UTC
Oct 7, 2025
Completed - The scheduled maintenance has been completed.
Oct 7, 00:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 00:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 00:00 - 00:45 UTC, 07 Oct 2025.

During the scheduled maintenance window, customers may experience an intermittent failure into the Saudi National Bank transactions.

Oct 5, 14:13 UTC
Oct 6, 2025
Resolved - There was a service degradation for Mastercard Checkout Services (MACS) between 10:00 - 13:00 Hrs. UTC, 06 October 2025.

During the issue, customers may have experienced intermittent checkout failures.

The Mastercard team has confirmed that the services have been restored and are working as expected.

Thank you for your patience and continued support.

Oct 6, 15:02 UTC
Completed - The scheduled maintenance has been completed.
Oct 6, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 04:30 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 04:30 - 05:00 UTC, 06 Oct 2025.

During the scheduled maintenance window, customers may experience an intermittent failure into the American Express transactions.

Oct 5, 14:09 UTC
Oct 5, 2025
Completed - The scheduled maintenance has been completed.
Oct 5, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 00:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 00:00 - 04:00 UTC, 05 Oct 2025.

During the scheduled maintenance window, customers may experience an intermittent failure into the Gulf International Bank transactions.

Oct 2, 12:41 UTC
Oct 4, 2025
Resolved - The reported issue has been resolved in which customers may have experienced intermittent failure while processing the 3DS authentication into the transactions between 09:41 Hrs. - 10:57 Hrs. UTC, 04 October 2025.

Service has been restored and working as expected.

Thank you for your patience and continued support.

Oct 4, 11:58 UTC
Identified - Cardinal Commerce team has identified the issue causing intermittent failure while processing the 3DS authentication in transactions.

Cardinal Commerce team is monitoring closely to ensure the issue is resolved.

Please refer below URL for more information:
https://cardinalcommercecorporation.statuspage.io/incidents/szr516kk6kj0

Thank you for your patience and continued support.

Oct 4, 11:28 UTC
Investigating - Cardinal Commerce is aware of a service disruption causing intermittent failure while processing the 3DS authentication into the transactions.

Cardinal team has mitigated the issue, and they are monitoring closely to ensure the issue is resolved.

Please refer below URL for more information:
https://cardinalcommercecorporation.statuspage.io/incidents/szr516kk6kj0

Oct 4, 10:17 UTC
Completed - The scheduled maintenance has been completed.
Oct 4, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Alrajhi Bank 23:00 UTC, 03 October 2025 02:00 UTC, 04 October 2025
Saudi Awwal Bank 01:00 UTC, 04 October 2025 01:30 UTC, 04 October 2025
Tiqmo 02:00 UTC, 04 October 2025 04:00 UTC, 04 October 2025
Gulf National Bank 00:00 UTC, 04 October 2025 04:00 UTC, 04 October 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions

Oct 1, 09:43 UTC
Oct 3, 2025
Completed - The scheduled maintenance has been completed.
Oct 3, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Alrajhi Bank 23:00 UTC, 02 October 2025 04:00 UTC, 03 October 2025
Saudi National Bank 23:00 UTC, 02 October 2025 02:00 UTC, 03 October 2025
Riyad Bank 01:00 UTC, 03 October 2025 03:00 UTC, 03 October 2025
Arab National Bank 01:00 UTC, 03 October 2025 06:00 UTC, 03 October 2025
Al-Bilad Bank 00:00 UTC, 03 October 2025 04:00 UTC, 03 October 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.

Oct 1, 08:33 UTC
Completed - The scheduled maintenance has been completed.
Oct 3, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 03:45 UTC
Scheduled - Alrajhi Bank will perform a planned maintenance activity for their production environment between 03:45 - 04:45 hrs. UTC, 03 October 2025.

Customers may experience 3DS transaction failure during the maintenance window.

Sep 29, 01:41 UTC
Oct 2, 2025
Resolved - The reported issue affecting Tokenization (TMS) services has been resolved, Issue was between 13:48 UTC and 19:32 UTC on 02 October 2025, this issue was causing intermittent latency and errors while accessing TMS services to create new tokens, which could also result in delays or interruptions in payment processing.

Please refer below URL for more information:
https://status.cybersource.com/incidents/w749nw7s16hf

The service has been restored and working as expected.

Thank you for your patience and continued support.

Oct 2, 21:12 UTC
Investigating - Cybersource team has detected an issue that is currently affecting Tokenization (TMS) services which may result in intermittent latency or errors when accessing the TMS services to create new tokens. This may also cause delays or interruptions in payment processing.

The Cybersource Team is investigating issue on priority.

We will post further updates till resolution of the issue.

Thank you for your patience.

Oct 2, 14:10 UTC
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from Alrajhi Bank card issuer while submitting the transactions between 09:35 - 09:58 Hrs. UTC, 02 October 2025.

The service has been restored and working as expected.

Thank you for your patience and continued support.

Oct 2, 10:33 UTC
Monitoring - We are no longer seeing the intermittent declines from Alrajhi Bank card issuer while submitting the transactions.

We are continuing to monitor the issue and will provide further updates until the issue is resolved.

Thank you for your patience and continued support.

Oct 2, 10:16 UTC
Investigating - We are observing an intermittent decline from Alrajhi Bank card issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.

Oct 2, 09:55 UTC
Completed - The scheduled maintenance has been completed.
Oct 2, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 04:30 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 04:30 - 05:00 UTC 02 Oct 2025.

During the scheduled maintenance window, customers may experience an intermittent failure into the AMEX transactions.

Sep 28, 20:29 UTC
Oct 1, 2025
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from Barraq Finance Company issuer while submitting the transactions between 9:38 - 12:10 Hrs. UTC, 01 October 2025.

The service has been restored and working as expected.

Thank you for your patience and continued support.

Oct 1, 13:08 UTC
Monitoring - We are no longer seeing the intermittent declines from Barraq Finance Company issuer while submitting the transactions.

We are continuing to monitor the issue and will post further updates till the resolution of the same.

Thank you for your patience and continued support.

Oct 1, 12:44 UTC
Update - We are still observing intermittent decline from Barraq Finance Company card issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.

Oct 1, 10:50 UTC
Investigating - We are observing an intermittent decline from Barraq Finance Company card issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.

Oct 1, 09:52 UTC
Completed - The scheduled maintenance has been completed.
Oct 1, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 01:00 UTC
Scheduled - The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway and Regional Service Center in Kingdom of Saudi Arabia region (KSA) between 01:00 - 08:00 Hrs. UTC, 01 October 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.

Sep 24, 07:36 UTC
Completed - The scheduled maintenance has been completed.
Oct 1, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 23:00 UTC
Scheduled - The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway in Kingdom of Saudi Arabia region (KSA) from 23:00 Hrs. UTC, 30 September 2025 to 00:00 Hrs. UTC, 01 October 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.

Sep 24, 07:21 UTC
Sep 30, 2025
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from ALINMA BANK card issuer while submitting the transactions between 02:00 Hrs. UTC - 02:30 Hrs. UTC, 30 September 2025.

The service has been restored and working as expected.

Thank you for your patience and continued support.

Sep 30, 02:58 UTC
Investigating - We are observing an intermittent decline from ALINMA BANK card issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.

Sep 30, 02:27 UTC
Resolved - There was an issue with Mastercard Checkout Services (MACS) between 01:00 - 01:12 UTC, 30 September 2025.

During the issue, customers may have experienced intermittent checkout failures.

The Mastercard team has confirmed that the services have been restored and are working as expected.

Thank you for your patience and continued support.

Sep 30, 01:52 UTC
Completed - The scheduled maintenance has been completed.
Sep 30, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 00:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 00:00 - 00:30 hrs. UTC, 30 September 2025.

During the scheduled maintenance window, customers may experience an intermittent failure into the Gulf National Bank transactions.

Sep 28, 20:13 UTC