The reported issue has been resolved in which customers may have experienced payment processing error messages and delays when attempting to process refunds between 19:24 Hrs. - 20:13 Hrs. UTC, 30 April 2026.
Services have been restored and are working as expected.
Thank you for your patience and continued support.
Posted May 01, 2026 - 01:58 UTC
Identified
A service disruption has been identified for Cybersource Payment Gateway Services.
Customers may experience payment processing error messages and delays when attempting to process refunds.
We will post further updates from Cybersource until the resolution of the issue.
Thank you for your patience and continued support.