The reported issue has been resolved in which customers may have experienced intermittent failure while submitting the transactions to Mastercard payment gateway services for the Saudi Arabia region between 14:48 - 15:37 Hrs. UTC, 05 October 2026.
Mastercard team confirmed that the affected transactions were submitted through MPGS; however, the underlying issue originated from an external dependency outside the MPGS platform
Services have been restored and are working as expected.
Thank you for your patience and continued support.
Posted Oct 05, 2026 - 16:52 UTC
Identified
A service degradation has been identified and is ongoing for Mastercard Gateway in the Kingdom of Saudi Arabia region.
Impacted customers may see an increase in transaction timeouts and/or failed transactions.
Mastercard team is working towards mitigating the impact and are urgently investigating the underlying issue.
Thank you for your patience and continued support.
Posted Oct 05, 2026 - 15:39 UTC
Update
We are observing an intermittent decline from the KSA issuers while submitting the transactions.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Posted Oct 05, 2026 - 15:28 UTC
Investigating
We are observing an intermittent decline from Alrajhi Bank issuer while submitting the transactions.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.