Intermittent issue in Decision Manager detected by Cybersource

Incident Report for noon payments

Resolved

The reported issue has been resolved, in which customers may have experienced an intermittent issue with the Decision Manager between 17:17 hrs. UTC, 11 September 2024 to 16:00 hrs. UTC, 18 September 2024.

The Cybersource team has confirmed that the service has been restored and is working as expected.

Please refer to the below URL for more information on incident:
https://status.cybersource.com/incidents/yxp4jr67jnsy

Thank you for your patience and continued support.

Posted Sep 18, 2024 - 16:42 UTC

Investigating

Cybersource team has detected an intermittent issue with the Decision Manager.

Cybersource team is currently investigating the issue.

Please refer to the below URL for more information on incident:
https://status.cybersource.com/incidents/yxp4jr67jnsy

We will post the further notification once we receive it from Cybersource team.

Thank you for your patience and continued support.

Posted Sep 18, 2024 - 15:21 UTC

This incident affected: Production Environment - Global (Acquirers/Gateways Performance) and Production Environment - Saudi Arabia (Acquirers/Gateways Performance).