The reported issue has been resolved in which customers may have experienced Intermittent latency and failure while submitting the transactions to Mastercard payment gateway services between 14:23 Hrs. - 14:33 Hrs. UTC, 17 June 25.
The service has been restored and working as expected.
Thank you for your patience and continued support.
Posted Jun 17, 2025 - 14:59 UTC
Investigating
We are observing Intermittent latency and failure while submitting the transactions to Mastercard payment gateway services
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Posted Jun 17, 2025 - 14:30 UTC
This incident affected: Production Environment - Global (Acquirers/Gateways Performance) and Production Environment - Saudi Arabia (Acquirers/Gateways Performance).