Intermittent failure while processing the 3DS authentication into the transaction detected by Cardinal Commerce

Incident Report for noon payments

Resolved

The reported issue has been resolved in which customers may have experienced intermittent failure while processing the 3DS authentication into the transactions between 09:41 Hrs. - 10:57 Hrs. UTC, 04 October 2025.

Service has been restored and working as expected.

Thank you for your patience and continued support.
Posted Oct 04, 2025 - 11:58 UTC

Identified

Cardinal Commerce team has identified the issue causing intermittent failure while processing the 3DS authentication in transactions.

Cardinal Commerce team is monitoring closely to ensure the issue is resolved.

Please refer below URL for more information:
https://cardinalcommercecorporation.statuspage.io/incidents/szr516kk6kj0

Thank you for your patience and continued support.
Posted Oct 04, 2025 - 11:28 UTC

Investigating

Cardinal Commerce is aware of a service disruption causing intermittent failure while processing the 3DS authentication into the transactions.

Cardinal team has mitigated the issue, and they are monitoring closely to ensure the issue is resolved.

Please refer below URL for more information:
https://cardinalcommercecorporation.statuspage.io/incidents/szr516kk6kj0
Posted Oct 04, 2025 - 10:17 UTC
This incident affected: Authentication.