A service disruption has been identified by the Mastercard Payment Gateway Services between 18:24 - 18:34 UTC, 13 May 2025.
During the issue customers may have experienced the increase in transaction timeouts and/or failed transactions.
The Mastercard team has confirmed that the services have been restored and are working as expected.
Thank you for your patience and continued support.
Posted May 13, 2025 - 19:03 UTC
This incident affected: Production Environment - Global (Acquirers/Gateways Performance) and Production Environment - Saudi Arabia (Acquirers/Gateways Performance).