The reported issue has been resolved in which customers may have experienced an intermittent decline from STC Pay (non-banking issuer) while submitting the transactions between 15:01 - 15:25 Hrs. UTC, 12 May 2025.
The service has been restored and working as expected.
Thank you for your patience and continued support.
Posted May 12, 2025 - 15:41 UTC
Identified
We are observing intermittent declines from STC Pay (non-banking issuer) while submitting the transactions.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Posted May 12, 2025 - 15:20 UTC
This incident affected: Production Environment - Global (Issuers) and Production Environment - Saudi Arabia (Issuers).