The reported issue has been resolved in which customers may have experienced an intermittent 3DS authentication failure while submitting transactions to the Mastercard payment gateway service between 16:07 - 18:07 Hrs. UTC, 01 April 2026.
The Mastercard team confirmed that service has been restored and is working as expected.
Thank you for your patience and continued support.
Posted Apr 01, 2026 - 18:50 UTC
Identified
A service disruption has been identified for Mastercard Payment Gateway Services for Europe and Asia/Pacific regions.
Customers may experience some EMV 3DS authentication transaction failures.
We will post further updates from Mastercard until the resolution of the issue.
Thank you for your patience and continued support.
Posted Apr 01, 2026 - 17:36 UTC
Update
We are still observing intermittent latency and timeouts while submitting transactions to the Mastercard payment gateway service.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Posted Apr 01, 2026 - 17:19 UTC
Investigating
We are observing an intermittent latency and timeout while submitting the transactions to Mastercard payment gateway service.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.