The reported issue has been resolved in which customers may have experienced an intermittent decline from Alrajhi Bank card issuer while submitting the transactions between 10:02 Hrs. UTC - 12:00 Hrs. UTC, 16 August 2025.
The service has been restored and working as expected.
Thank you for your patience and continued support.
Posted Aug 16, 2025 - 12:38 UTC
Monitoring
We are no longer seeing the intermittent 3DS decline from First Abu Dhabi Bank card issuer while submitting the transactions.
We are continuing to monitor the issue and will post further updates till the resolution of the same.
Thank you for your patience and continued support.
Posted Aug 16, 2025 - 12:21 UTC
Investigating
We are observing an intermittent 3DS transaction failure from the FIRST ABU DHABI Bank issuer while submitting the transactions.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.