The reported issue has been resolved in which customers may have experienced an intermittent timeout and authentication failure while submitting transactions to Mastercard payment gateway service between 07:53 - 11:43 Hrs. UTC, 12 April 2026.
Mastercard team confirmed that service has been restored and working as expected.
Thank you for your patience and continued support.
Posted Apr 12, 2026 - 12:12 UTC
Identified
A service disruption has been identified for Mastercard Payment Gateway Services for Asia/Pacific regions.
Customers may experience timeout and authentication failures in transaction.
We will post further updates from Mastercard until the resolution of the issue.
Thank you for your patience and continued support.