Intermittent timeout and failure detected while submitting the transactions to Mastercard payment gateway service - Saudi Arabia

Incident Report for noon payments

Resolved

A service degradation has been identified and resolved for Mastercard Gateway in the Kingdom of Saudi Arabia region.

Impacted customers may have seen an increase in transaction timeouts and/or failed transactions between 07:09 - 07:41 Hrs. UTC, 07 Oct 2026.

The Mastercard team has confirmed that services have been restored and are working as expected.

Thank you for your patience and continued support.

Posted Oct 07, 2026 - 08:35 UTC

This incident affected: Acquirers/Gateways.