The reported issue has been resolved in which customers may have experienced failures while submitting the transactions to the Mastercard payment gateway service for the Asia pacific region for the below-mentioned time intervals:
1st Interval: 8:41 UTC - 10:09 UTC, 01 September 2026 2nd Interval: 11:00 UTC - 11:45 UTC, 01 September 2026 3rd Interval: 12:15 UTC - 12:51 UTC, 01 September 2026
The service has been restored and is working as expected.
Thank you for your patience and continued support.
Posted Sep 01, 2026 - 14:13 UTC
Monitoring
We are no longer seeing the latency and timeout while submitting the transactions to Mastercard payment gateway services for Asia Pacific region.
We are continuing to monitor the issue and will post further updates till the restoration of the service.
Thank you for your patience and continued support
Posted Sep 01, 2026 - 12:22 UTC
Investigating
We are again observing an intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services for Asia Pacific region.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Posted Sep 01, 2026 - 11:44 UTC
Monitoring
We are no longer seeing the latency and timeout while submitting the transactions to Mastercard payment gateway services for Asia Pacific region.
We are continuing to monitor the issue and will post further updates till the restoration of the service.
Thank you for your patience and continued support
Posted Sep 01, 2026 - 10:42 UTC
Investigating
We are observing an intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services for Asia Pacific region.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.